Purchased a data booster 1GB but I can't access it

If possible could you post a snapshot of your selfserve where it showed you purchased twice? (hide/delete all personal information before posting please). 

In the past there was one case in which one customer purchased a wrong booster instead. I would just suggest you doublecheck to make sure. 

Usually, when you purchase a booster the sytem does not start drawing on it right away if there is still a balance in the previous one.

Buying a booster and letting the system top you up for the purchase can sometimes be confusing. You might be left with extra $ in your account but withou the booster.

Best practice: take a screen shot of your booster balances, manually add $ from your credit card, purchase the booster and verify your balances afterwards. If something does screw up, being able to tell customer service these exact values goes a long way to resolving your case quickly.

Hi, I have attached a screenshot of my purchase, they are both Koodo TOp Up Reapprov. I used up all the data before I add money for the first time, which turned out doesn’t work and I still couldn’t access the data.

Log into Koodo Prepaid SelfServe. Look at the following screen:

Are the purchases and payments reflected in the credit and balance columns? Has your balance gone up without being charged for the data boosters?

https://prepaidselfserve.koodomobile.com/Overview/billing/transaction-history/

Hi, 

Yes, it showed that I have been charged twice on the data booster on that day?

Yeah, from the screen shot, you did purchase twice. Can you go to usage and see if you had any data left in each booster?