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R
rubenugarteBeginner
asked in Plans & Add-ons
Enable international calling

Hi there,Could you please enable international calling? I already have all the related add ons mention here in the community but it seems like it requires manual intervention from your team.Thank you!

1763
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sallen07Beginner
asked in Other
Phone Number Transfer Issue

I updated my phone number roughly 24 hours ago, and I am experiencing a weird issue. I was using a temp number with Koodo for a few days while my original number was being released from another provider. Once the number was released, I transferred the number to my Koodo account via Self Serve, tested it out and it appeared to be working properly. Sooo, the issue I later found out is that when I message or call my contacts who use iPhone my number is showing up as expected (the proper number which I transferred to my account), however, when I message or call my contacts who use Android it is not coming through as my proper number, it is coming through as the temp number which Koodo supplied – for context, I am using a Google Pixel 7 Pro. I have scheduled a callback with Koodo but hoping this can get resolved quicker than waiting for the callback.   

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dougwcollBeginner
asked in Billing & Payments
Not receiving Email notifications for billing

I switched from automatic CC payments to paying monthly via a banking transaction.  Since switching I don’t receive either an email (preferred option) that I have a pending bill / payment nor a text message.  I’ve poked around and don’t see an option for this to be enabled.

3923
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Jeff Chong
Jeff ChongBeginner
asked in Prepaid
Can't activate prepaid account on self-serve, getting error code 821

Attempting to activate a new prepaid account for a 360 day plan and transferring a number from an existing Rogers Prepaid / PayAsYouGo account, but I get this error and can’t proceedIs there anything I’m doing wrong?  I’m using IMEI number on the transfer screen as opposed to the account number, is that the problem?

2603
Sophia
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YR0330Beginner
asked in Billing & Payments
easy roam refund

Hello, I charged for the easy roam for two days which I never used. The bill says it got turned on for 1min for each day, and it charged me $12 per day. Can I get the refund of this? 

574
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Toronto_koodo
Toronto_koodoGuardian
asked in Billing & Payments
Incorrect Bill Credit Displayed

Hello again @Koodo So I upgraded to a refurbished iPhone 11 and I was promised $16.95 (after tax) credit for 15 monthsThe order confirmation email also clearly indicates $16.95 credit for 15 months after tax.However, the credit applied in bill history is $16 (after tax). The above row is repeated 15 times.I don’t think I need to wait for my for my next bill in order to correct this. With my few days of experience from reading other posts about incorrect bill credit I can tell that the amount shown above gets applied to subsequent bills. Which is incorrect. The amount should be $15 and HST $1.95 totalling to $16.95  

2639
Toronto_koodo
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EdLeafsConnector
asked in Billing & Payments
Black Friday wrong bill credit

Hello, I signed up during the Black Friday promo $30/20GB but my first and second bill shows the incorrect credit being apply. Below is an example of my latest bill, where the bill credit shows $4.42 and not $5 

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Dee60Connector
asked in Billing & Payments
calling canadian cell number that is in the united states

can you phone a canadian cell phone number that is in the United States without any long distance on an unlimited Canada Wide calling ? The person I am calling has unlimited Us/Canada min.

4111
Dinh
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sangjunBeginner
asked in Tips, Tricks & Troubleshooting
Re-using USIM

I perviously had Koodo myself about 2 years ago. I have USIM with me. Is it possible to re-activate with the USIM I’ve used in the past?  

271
Sophia
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OsMas55Beginner
asked in Other
Using an American phone with Koodo sim card in Canada

Hello. I bought a phone yesterday that turned out to be an American version. I inserted my sim and calling and data work fine, but I'm worried about roaming fees since the phone is not a Canadai variant. Does anyone know if I will be charged for using a Koodo sim card on it?

831
Sophia
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SmokeaterConnector
asked in Plans & Add-ons
Error in plan info

was checking out new plans. It gives me the option of 50 gigs a month for $55, 20 gigs for $60 and 40 gigs for $65. Is this some mistake? Maybe a typo or am I lucky…… 

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yellow amanda
asked in Plans & Add-ons
Enabling international calling

I need to make an international call and my phone won't let me. I have gone to manage my add ons but there is no option to add “pay per use international calling” i need to make the call ASAP i cannot wait two days for a call back.thank you.

1372
Boa_Guy Koodo
Chris_Koodo
Chris_KoodoBeginner
asked in Tips, Tricks & Troubleshooting
Pixel 7 Pro Wifi Calling Carrier Activation Required

When I try to turn on WiFi calling in my Pixel 7 Pro, it tries for a few minutes, then says to contact my carrier to activate it. I did get ahold of a rep, but none of their suggestions worked. Any ideas is greatly appreciated.Many thanks, Chris 

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Chris_Koodo
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Sowmya Sri AppanabhotlaOrganizer
asked in Billing & Payments
Missing credits for two 2months in a row

Hello Team,My billing details are still the same. My full name is Sowmya Sri Appanabhotla. I have opted for $45 for 50 GB and I'm getting charged $65 without the $20 credits for 2 months in a row. I have talked to the representative about this issue last month itself. Still no action taken from your side. You guys are making me regret for changing the carrier service from Fido to Koodo. Resolve the issue of the credits now.

12810
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KayTheHBeginner
asked in Self Serve
the winter sale is not showing on check out

My husband was looking at upgrading his phone and in doing so changing his plan. By upgrading and going to the $65 for 40 gigs  it says it will be 50 dollar for 15 months or 20 gigs for 60 dollars on for 45 but when we go to check out it only shows the current price. is there something we need to do on the self serve? I dont want to commit unless I know hes getting the cheaper plan for 15 months (we are both current Kodoo customers) Screenshots below.Promo Checkout Price 

1073
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SakibAdvocate
asked in Billing & Payments
ASKED FOR A PAYOFF OF

Before Canceling my account with Koodo as i had 200$ left to pay off my phone and also intentions to go back home i asked for a payoff bill and cancelation after that . Instead of doing that koodo cancelled my connection without giving me the option yo pay my tabs remaining 200 $ and now Removing the discount i got through two years tull now are being asked yo pay which is of 800$ ! Are you guys imsane or a scam ? Like this was done pre planned koodo and ypu know it too . I will escalate this matter in higher authorities and see where can i end up with this case . Enough is enough. After paying for 3 years and when i had one month and 100 somthn in left at tab tp pay after tab bonuses how come that charge was not in my bill but my account got cancelled and my bonus got waived without my consent or letting me informing me !!! 

67417
Sophia
B
birdAdvisor
asked in Billing & Payments
No customer service phone number

How the hell do you get a hold of someone to talk to the billing dept.  Chat won’t give you an agent or callback so how do you contact this company????

175212
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NormBBeginner
asked in Plans & Add-ons
New Account Monthly Fee

I have signed up for the 2022 Black Friday deal of 50 GB for $40 promotion. The contract and my current online Koodo profile doesn’t reflect the monthly discounts/rebates. How can I confirm that I will be billed as per the offer I agreed to?

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JSBaeBeginner
asked in Other
Koodo $45 for 50GB iphone 11 promotion

Hi, I am a current Koodo user,I have been trying to purchase the new iphone 11 + 50GB for $45 promo for the past three days.I keep getting error messages that something went wrong every time I am about to finish checking out. I assume it’s because the web traffic is probably heavy. But either way, at this rate, i feel like I will miss the promotion.Koodo Assist has been pretty useless so far. Can’t schedule a callback until Friday for me.I do not even know who to reach out to.Could I get some help with this?

2262
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RBartinHalifax
RBartinHalifaxBeginner
asked in Other
Voicemail problems

When I call my voicemail I receive the usual announcement, but none of the number keys is responsive. If I press 1, nothing happens.  Same with the other number keys.  It goes through the basic voicemail announcement. Then the call fails.  Have tried setting up voicemail again, and am unable to.  Every way I try to get into voicemail has the same result.  Otherwise, my phone is acting fine, I can send and receive calls.

1202
RBartinHalifax
Tian C
Tian CConnector
asked in Plans & Add-ons
can't find voLTE and-on in my account, would you please help me.

as title,  I want to use wifi calling.

843
Tian C
Grant Mulligan
Grant MulliganBeginner
asked in Billing & Payments
Final Bill Payment

I called an agent at the start of December to arrange for my mobile contract to be closed on December 28th as I was leaving the country indefinitely. He worked out the exact amount that I would owe given the pro-rated amount + taxes and told me to pay it straight away as I was closing down my Canadian bank and remove my card details online. I did this but I just went on self serve to check everything is ok and it’s still showing a balance of $2 and something owing. I tried to pay with my international card just to be safe but it wouldn’t work. Could someone help me please as I don’t want to be charged for not paying in time even when I did exactly what the agent on the phone advised me to do.

2033
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Riley WinterBeginner
asked in Billing & Payments
payment screen says my cared is expired but its valid until may 2023

Hi, I attempted to make payment on my current bill, but the online self serve payment screen thinks that 05/23 is somehow in the past despite it being 5 months from now. Seems like an error with the website as it is clearly not may of 2023 yet so therefore my card must still be valid. Please fix your website so I can make payment.

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thumbalinaRockstar
asked in Billing & Payments
I am being charged for a call to Boston, USA never made.

How to get Kudo to respond to an error on my billing.

13537
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kkjrhkdwlsBeginner
asked in Other
I want to cancel my line and my account

I want to cancel my line and my account.I tried chatting for a callback, but I can’t get a callback schedule.there is a problem. what should I do?

17667
Sophia

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