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2098 Topics
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gford123Beginner
asked in Plans & Add-ons
Data Plan not Reflected in Usage Data

 I changed my plan a few days ago to a 50GB/month data plan but my usage data chart has changed from 12GB that I had before to 15GB instead of 50GB. What is going on? And why can’t I ever schedule a call back with Koodo, it’s ridiculous! ​​​​​  

1171
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Steph Lewis
Steph LewisConnector
asked in Billing & Payments
Confusion about Fiona Data Overages

I have overages on my bill from Fiona, it says I will be credited for the overages.So I’m paying this bill with the overages and then getting credited after?Is that how this is working? It is not explained clearly.

25016
Dylan Hickox
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Epic_543Organizer
asked in Tips, Tricks & Troubleshooting
Phone Number Transfer Error

Hi I got my new iPhone 14 Pro Max I am transferring number from virgin to Koodo I keep getting error try again in 1 hour or refresh page been like this for almost 5 hours my number is eligible to be ported I checked

33428
David Trac
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Isabella_AdelineRockstar
asked in Tips, Tricks & Troubleshooting
Difficulty porting number

I followed the instructions to port my number from Rogers to Koodo.  I have not received the text I’m supposed to say yes to, but I do note that the service provider at the top of my screen now says Koodo.  I’m not sure whether to put my new SIM card in it or not or keep waiting.  In addition, I’m porting 4 numbers….how do I tell which SIM card is for which number? 

2242
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KevinSBeginner
asked in Other
porting number from koodo to telus business account

I am switching from my personal Koodo account to an account held by my work. I am wanting to port my number to my employer. I need to have Koodo make a note on my account giving permission to my employer to take over this number when it moves to Telus. How do I do this?

1082
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AbraConnector
asked in Tips, Tricks & Troubleshooting
Strange SMS Message

For the last four nights, at exactly 10:30 PM, I get sent an SMS message with a link on it.  It is sent from what appears to be an e-mail address from overseas: “hossein.hamdani@ist.edu.pk” <hossein.hamdani@ist.edu.pk>.  I NEVER click on the link, I simply delete it.  But I can’t block the messages from coming through because they aren’t being sent from a number, rather an address.  This is becoming tiresome because I have to turn off my mobile data shortly before this message arrives so that any information won’t accidentally be auto-downloaded from the SMS coming through.  And this reeks of a scam.  Has this happened to anyone else, and is there some method by which I can block this from being sent?

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leepplConnector
asked in Self Serve
E SIM

How do I order an sim?

3445
L
Berettaboi
BerettaboiRockstar
asked in Purchases & Returns
can you sell back/return phone that's on a tab?

I started on a new plan last December, and took on a Samsung s20fe 5g. I ended up not opening the phone for a month, and after that time I tried it for about a week before deciding I didn't like it (mostly larger size, but some functionally I didn't like), and went back to my using old phone (Samsung s8 active). Now it's really time for a new phone as my s8 is starting to malfunction a bit. So, wondering if Koodo buys back/allows return of phones (specifically on a tab), to sell on the pre-owned market to be customers, or I'll just have to sell it myself? I would love to get out of the tab, maybe switch to another plan. I owe $100 +400 for the tab in total, 11 months remaining. The phone is basically still new, great condition, used for a week. 

2602
Berettaboi
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lrashiConnector
asked in Plans & Add-ons
data

I was able to connect with a Rep yesterday to get data added to my plan. He said that it has been added to my 2 lines  but I don’t see any data added to $20 plan. I was told that I will be able to see it in 15 minutes but i don’t see it yet. Please help.

1388
Boa_Guy Koodo
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slwatangConnector
asked in Self Serve
Can not use themobile sevice function in Self Service

when I login the koodo Self Service portal and try to transfer my phone number, it looks the Self Service does not work. In the Self  Service, when access the mobile service functuon, it  always deplays a blue band as the following picture and no any response. 

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amitbahl
amitbahlBeginner
asked in Plans & Add-ons
New Activation for multiple lines

Hi, I just submitted an order for a new activation for a plan that is on sale only today. I just ordered a SIM. The email in which I need to create a Koodo account has not arrived yet.I would like to sign up for this plan for another line as well, so should I submit a new request or wait for the email that enables me to create a Koodo account.My worry is that if the email for creating the account does not come in then I may lose out on the plan sale.Please help.

1711
Allan M
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pierrebBeginner
asked in Billing & Payments
Charged for long distance calls made on WhatsApp

My latest bill has $54.45 usage charges for three calls to Spain, but those calls were made on WhatsApp so I should not have been charged. How do I get those charges removed?  

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NorthwestAtomConnector
asked in Tips, Tricks & Troubleshooting
Ported number - texts sent from wrong number

Hi,I ported my old Rogers number last night to my new Koodo account.  I can send and receive phone calls using the ported number.  I can also receive texts sent to my ported number.However, when I send a text, it shows up as being sent from my pre-ported number, not the number I’ve ported over and want to be used.How can I get this fixed?  I not excited to wait 2 days for a callback via the chatbot.Thanks,Garrick

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Jkim1Connector
asked in Tips, Tricks & Troubleshooting
i need help with puk asap!!

I locked my sim and need puk code asap help!!! 

2275
Boa_Guy Koodo
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VishkyOrganizer
asked in Plans & Add-ons
change plan

Hello,At store getting an offer of $30 to get 20GBs but as I am exisiting Koodos user so they are not giving asking to connect on self serve.Serve serve is in loop and like usual not helping or should say willing to help.Not left with any option but to port to other providers who are offering this deal.I have to do this today.If you can help then I want to change to 30 - 20 plan and also like to get another number which I am getting @25/month for 20gbs with 15 months discounted offer included.My no. Is 7788721910, if you could help then kindly help else I will be left with no option but to move to other provider. 

2824
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Bella_MooConnector
asked in Tips, Tricks & Troubleshooting
Wifi calling not working on Pixl 6a

Hello, I received a new Pixl 6a from Koodo a few months ago and it appears that my WiFi caling is no longer working. It previously worked on my Pixl 4a. I’ve tried restarting my phone and re-enabling wifi calling but the phone keeps telling me to contact my carrier... Is there a setting that needs to be changed on my account?  

19412
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ZiltoidTheNerdConnector
asked in Plans & Add-ons
video calling with koodo help

I just switched over to Koodo and got a new Google pixel 7. I noticed the video calling button is greyed out and the settings for video calls on the pixel 7 are non existent. Is this something that Koodo does not support? I certainly was not notified of this when switching over if that's the case. I had to install meet to video call but I can't video call with anyone that doesn't already have it.  If this is a limitation of Koodo, can I upgrade to it as an add on or something? It's important for work emergencies.  Thanks.

4287
Dinh
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lostlsendBeginner
asked in Tips, Tricks & Troubleshooting
warranty expried on new iphone 11 signed up 2 days ago

I signed up a new iPhone 11 at Walmart on Nov 25. Today I found out it’s a used phone. Warranty has expired 367 days ago and was activated by someone else in 2020, which was confirmed with Apple. What the hell? Phone sold out at Walmart. What to do? Any advise?

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Allan M
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AtaxangderBeginner
asked in Other
Porting over phone number from a shared account

I am currently with simplyconnect and just purchased a koodo plan. Initially I had a shared account under my name. The rep opened two account with temporary numbers, that we can port our original numbers to later (stated that they couldn't do it at the moment since alot of people were doing it at the moment). My question is: Is there are problems with me porting over my numbers by myself online. The one thing that I am worried about is what would happen if I port one number over, would the account be quickly terminated, not allowing for me to transfer the second number in time? Do both numbers need to be transferred simultaneously by a rep? Also, since it was previously a shared account, would the name I put on the transfer form be my own name for both?

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mokoodo
asked in Self Serve
Botched up transfer

I got a new Koodo plan from Mobile Klinik.At the store, they told me that porting my existing number did not work and I will have to do it myself online.When I tried to port, I never got the confirmation SMS (and therefore could not reply to it)Now it tells me that the transfer is in progress even though I have not confirmed it.But what’s worse: my phone calls to my original number go to the old SIM, but SMS to that number go to the Koodo SIM, and since my phone has just one SIM slot, I cannot receive both!I could not reach support.How can this be fixed? 

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harrisgordAdvisor
asked in Plans & Add-ons
with regards to Stream +

if we subscribe to stream plus can all three of our lines use the account on mobile or is the account line specific?

812
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helppukBeginner
asked in Tips, Tricks & Troubleshooting
please help asap - need PUK code for my sim

i accidentally locked my sim I know the code but it wants a puk code not a sim pin anymoreplease help me obtain my puk code i cant call anyone for help i have 8 attempts please!!!! 

9857
Boa_Guy Koodo
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KirkLBeginner
asked in Other
Porting out number on seasonal hold

Hi,I want to port out my number but it is on seasonal hold plan so I can’t receive text. I would like to avoid any extra cost from changing my plan. Is it possible for me to authorize the transfer via email? Or do I have to directly call the rep for approving? Thanks!

1681
Allan M
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Game TheoryBeginner
asked in Other
What will happen to the second line if the primary number is ported to a different carrier?

Per title, does anyone know what will happen if I (primary owner) switch to a different carrier while I currently have a family member added as a second line under my account? The second line (family member) prefers to stay with Koodo. I couldn't find information on this, your help is appreciated. 

5625
Mayumi
Slawek Bielawa
Slawek Bielawa
asked in Self Serve
Add authorized person to account

I help manage my dad's account for him since he is not very tech savvy and has a hard time with this sort of stuff.Is there a way to add me as an authorized person on his account so I can make inquiries/changes without having to conference call him in every time to give the verbal OK?  (When dealing with phone support)

7261
Mayumi

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