You need to wait for the bill before anything could be done. Make sure to provide a screenshot and we can flag a rep to help you out. 

here is the statement.   Thanks

Can you provide a screenshot of your bill? You can click “View PDF” to access your statement. Make sure to remove any personal details, as this is a public forum.

i already sent a screenshot of the bill.  Can you please flag a rep.  thanks!

Can you open the PDF copy and show a screenshot of the detailed charges on your bill? I can flag a rep once that is done, so they can look into your account. 

here you go..

here you go..

 

Thank you! I have flagged a rep.

Hi there @willhinz We have looked into your account! 

The reason you have those Pay Per Use data charges is that you didn’t have Easy Roam added to your account. This is why we always suggest customers to have the Easy Roam add-on on their account, even if they don’t intend to use it.   Because it will protect you from very expensive pay-per-use charges. 

In this scenario, you would have only been charged $15 for the day, instead of $76.80. 

We have also sent you a private message with more info.