Hi. I recently travelled to Portugal. When I charged my phone, somehow the airplane mode was accidentally turned off. I was charged a ridiculous $76.60 in about 60 minutes before I noticed what had happened. I immediately turned cellular service off for the rest of the trip. Can you kindly reverse the charges for this accidental oversight. Thanks.
Solved
request to reverse roaming charges
Best answer by Boa_Guy Koodo
Hi there
The reason you have those Pay Per Use data charges is that you didn’t have Easy Roam added to your account. This is why we always suggest customers to have the Easy Roam add-on on their account, even if they don’t intend to use it. Because it will protect you from very expensive pay-per-use charges.
In this scenario, you would have only been charged $15 for the day, instead of $76.80.
We have also sent you a private message with more info.
This topic has been closed for comments
willhinz wrote:
Hi. I recently travelled to Portugal. When I charged my phone, somehow the airplane mode was accidentally turned off. I was charged a ridiculous $76.60 in about 60 minutes before I noticed what had happened. I immediately turned cellular service off for the rest of the trip. Can you kindly reverse the charges for this accidental oversight. Thanks.
You need to wait for the bill before anything could be done. Make sure to provide a screenshot and we can flag a rep to help you out.
willhinz wrote:
here is the statement. Thanks
Can you provide a screenshot of your bill? You can click “View PDF” to access your statement. Make sure to remove any personal details, as this is a public forum.
willhinz wrote:
i already sent a screenshot of the bill. Can you please flag a rep. thanks!
Can you open the PDF copy and show a screenshot of the detailed charges on your bill? I can flag a rep once that is done, so they can look into your account.
+4Hi there
The reason you have those Pay Per Use data charges is that you didn’t have Easy Roam added to your account. This is why we always suggest customers to have the Easy Roam add-on on their account, even if they don’t intend to use it. Because it will protect you from very expensive pay-per-use charges.
In this scenario, you would have only been charged $15 for the day, instead of $76.80.
We have also sent you a private message with more info.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.