Phone activated and working well with Prepaid plan, but Profile in Self Serve was created with misspelled email address. I am unable to edit any data in my Profile because I am not receiving required security codes. I would appreciate help to change the email.
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Prepaid self serve profile created with misspelled email address
Best answer by MilkyWay
mchan wrote:
Phone activated and working well with Prepaid plan, but Profile in Self Serve was created with misspelled email address. I am unable to edit any data in my Profile because I am not receiving required security codes. I would appreciate help to change the email.
Have you tried to follow these steps?
- Log in to your Prepaid Self Serve account
- Select the My Profile tab
- Select Change Username and Email
- In the entry field next to "New Username & Email," enter the email address you prefer to use, then select Change.
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mchan wrote:
Phone activated and working well with Prepaid plan, but Profile in Self Serve was created with misspelled email address. I am unable to edit any data in my Profile because I am not receiving required security codes. I would appreciate help to change the email.
Have you tried to follow these steps?
- Log in to your Prepaid Self Serve account
- Select the My Profile tab
- Select Change Username and Email
- In the entry field next to "New Username & Email," enter the email address you prefer to use, then select Change.
Thank you MilkyWay for attending my question. Yes, I have tried what you recommended on your message but the security code does not come to my new (correct) email; I guess it has been emailed to the misspelled one which is not mine, so I am unable to authenticate my request to change the email address.
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