Dial 611 from your phone and Koodo will a sms link to start Koodo Assist. You can use that link to schedule a callback.

You can use the following link to schedule a callback. https://Koo.do/Chat 

Here is everything Koodo Assist can do: 

Normally when people cancel Koodo service they would like to keep the current number (by going to another carrier). If you would like to do so, just port your number to another one. That would automatically cancel Koodo service.

Also, I assumed you are a postpaid customer.

Call back

Hi @Louise Prefontaine 

For call back requests, please use the link here https://Koo.do/Chat  please start a new thread and provide more details about your inquiry (make sure you do not post personal info since it is a public forum)