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Number not valid

Ted Michel

Hello,

Whenever I call anybody, my phone says the number is not valid followed with three loud beeps. 

How can this be resolved?

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Best answer by Dinh 3 March 2023, 03:40

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Dinh
Userlevel 7
Badge +4

Normally if you heard that message, the number wasn't entered correctly. Did you enter the number in the format +1.xxx.xxx.xxxx? Also, did your phone work in the past?

A Koodo customer, opinions are my own.
Ted Michel

Did you enter the number in the format +1.xxx.xxx.xxxx?

I did and same result

Also, did your phone work in the past?

It worked perfectly until today

Dinh
Userlevel 7
Badge +4

Did you enter the number in the format +1.xxx.xxx.xxxx?

I did and same result

Also, did your phone work in the past?

It worked perfectly until today

Can you reset network settings of the phone to see if it can help? 

I assumed you have checked your self-serve to see if everything was ok? Also, can you dial 611 or your own voicemail?

A Koodo customer, opinions are my own.
Ted Michel

Can you reset network settings of the phone to see if it can help?

How do I do that?

Also, can you dial 611 or your own voicemail?

I cannot 

Dinh
Userlevel 7
Badge +4

Can you reset network settings of the phone to see if it can help?

How do I do that?

Also, can you dial 611 or your own voicemail?

I cannot 

Which phone are you using? Normally a reset network settings should be in the settings.

Also, have you tried to restart your phone, take the SIM out and put it back again?

A Koodo customer, opinions are my own.
Ted Michel

Can you reset network settings of the phone to see if it can help?

How do I do that?

Also, can you dial 611 or your own voicemail?

I cannot 

Which phone are you using? Normally a reset network settings should be in the settings.

Also, have you tried to restart your phone, take the SIM out and put it back again?

I have done all of this to no avail

Dinh
Userlevel 7
Badge +4

This is weird, are you a prepaid or postpaid customer?  Do you have Koodo signal in your area?

A Koodo customer, opinions are my own.
Ted Michel

I'm a prepaid customer. I think I get Koodo signal as I can send and receive text messages.

Dinh
Userlevel 7
Badge +4

I'm a prepaid customer. I think I get Koodo signal as I can send and receive text messages.

Can you check your prepaid selfserve to see if you still have minutes in your plan? Did data also work?

also, which phone are you using?

A Koodo customer, opinions are my own.
Ted Michel

Can you check your prepaid selfserve to see if you still have minutes in your plan? Did data also work?

also, which phone are you using?

I still have minutes and I'm using a Samsung Galaxy A71

Dinh
Userlevel 7
Badge +4

Can you check your prepaid selfserve to see if you still have minutes in your plan? Did data also work?

also, which phone are you using?

I still have minutes and I'm using a Samsung Galaxy A71

If you had another phone to try, I recommend you put the sim in it to see if the issue follows. You can also visit a Koodo kiosk to ask a rep there.

A Koodo customer, opinions are my own.
Ted Michel

It was a technical issue on Koodo's part. The issue is now resolved. Thank you very much for your help.

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