Hello,
Whenever I call anybody, my phone says the number is not valid followed with three loud beeps.
How can this be resolved?
Answer
Number not valid
Best answer by Dinh
Can you reset network settings of the phone to see if it can help?
How do I do that?
Also, can you dial 611 or your own voicemail?
I cannot
Which phone are you using? Normally a reset network settings should be in the settings.
Also, have you tried to restart your phone, take the SIM out and put it back again?
This topic has been closed for replies.
+4Normally if you heard that message, the number wasn't entered correctly. Did you enter the number in the format +1.xxx.xxx.xxxx? Also, did your phone work in the past?
Did you enter the number in the format +1.xxx.xxx.xxxx?
I did and same result
Also, did your phone work in the past?
It worked perfectly until today
+4Did you enter the number in the format +1.xxx.xxx.xxxx?
I did and same result
Also, did your phone work in the past?
It worked perfectly until today
Can you reset network settings of the phone to see if it can help?
I assumed you have checked your self-serve to see if everything was ok? Also, can you dial 611 or your own voicemail?
Can you reset network settings of the phone to see if it can help?
How do I do that?
Also, can you dial 611 or your own voicemail?
I cannot
+4Can you reset network settings of the phone to see if it can help?
How do I do that?
Also, can you dial 611 or your own voicemail?
I cannot
Which phone are you using? Normally a reset network settings should be in the settings.
Also, have you tried to restart your phone, take the SIM out and put it back again?
Can you reset network settings of the phone to see if it can help?
How do I do that?
Also, can you dial 611 or your own voicemail?
I cannot
Which phone are you using? Normally a reset network settings should be in the settings.
Also, have you tried to restart your phone, take the SIM out and put it back again?
I have done all of this to no avail
+4This is weird, are you a prepaid or postpaid customer? Do you have Koodo signal in your area?
I'm a prepaid customer. I think I get Koodo signal as I can send and receive text messages.
+4I'm a prepaid customer. I think I get Koodo signal as I can send and receive text messages.
Can you check your prepaid selfserve to see if you still have minutes in your plan? Did data also work?
also, which phone are you using?
Can you check your prepaid selfserve to see if you still have minutes in your plan? Did data also work?
also, which phone are you using?
I still have minutes and I'm using a Samsung Galaxy A71
+4Can you check your prepaid selfserve to see if you still have minutes in your plan? Did data also work?
also, which phone are you using?
I still have minutes and I'm using a Samsung Galaxy A71
If you had another phone to try, I recommend you put the sim in it to see if the issue follows. You can also visit a Koodo kiosk to ask a rep there.
A Koodo customer, opinions are my own.
It was a technical issue on Koodo's part. The issue is now resolved. Thank you very much for your help.
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