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New sim card on shared plan

  • 11 March 2023
  • 3 replies
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P

I pay for my daughter's plan she lost her phone I have a new sim card and phone that I want to activate for her

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Best answer by MilkyWay 12 March 2023, 00:55

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Mayumi
Userlevel 7
Badge +4

Did you buy a phone through Koodo?

Im not sure what you mean by “ shared” plan. Do you have your own line with Koodo?

P

I have my own line and pay for my daughter's,  I have a new phone and need to activate it 

M
Userlevel 7
Badge +4

I have my own line and pay for my daughter's,  I have a new phone and need to activate it 

You should be able to replace the SIM card with these steps:

  1. Log in to your Self Serve account.
  2. On the Overview page, click Self Serve and select Mobile services from the drop-down menu.
  3. Select Change your SIM card.
  4. Enter your new SIM number in the text box and click Continue.
  5. A 5-digit verification code will be sent to your current phone. In case your SIM is lost/damaged, the verification code will be sent to another line or to an email address on your account.
  6. Once you’ve entered the verification code, you can now insert your new SIM card into your phone. Turn the phone off and back on again. Heads up! It may take up to 15 minutes for your SIM to be activated.

For more details, you can visit the following link. https://www.koodomobile.com/en/help/koodo-sim-support

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