I got dinged for a US roaming charge on Feb 19 and 20. I did go into US on Feb 18 and used roaming data. However, I was at the hotel and kept using their wifi. I even disabled roaming once I got to the hotel on Feb 18. I would like a customer support personnel to take a closer look if possible. Thanks.
Did you have both data roaming and data turned off on the phone? Or just data roaming?
Hi
Upon checking, we can see that there was data usage made on 19th and data used + outgoing texts on 20.
Any usage made except for incoming text messages will trigger the Easy Roam fee.
More about how to avoid unwanted roaming charges, you can find here
You can check the detailed usage in self serve https://www.koodomobile.com/en/help/monitoring-your-data-self-serve
If I travel in the future, what settings should I change to avoid this? Disable roaming data, disable data, anything else?
If I travel in the future, what settings should I change to avoid this? Disable roaming data, disable data, anything else?
Your safest bet is to take out your sim card. But if you want to leave your sim in to receive incoming sms, you need need to turn off data roaming and data. Then have airplane mode on. It would also be best to not restart your phone as the restart process can leak data before those settings get applied.
I am pretty sure “Unlimited international messaging (text & picture)*” is referring to calls made while IN Canada to anywhere in the world.
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