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I'm just wondering why the s22 ultra is the same price as the s23 ultra 

I have just received a new physical SIM card in the mail for my new Koodo plan, but I cannot find information on how to transfer my old number to Koodo if the old number is on an eSIM.  I am not able to follow the provided instructions from Koodo’s tutorials, as I do not have a physical SIM from the previous provider to remove. Please advise on how to proceed with the transfer. (I.e. do I need to use the “Delete eSIM” button in the iOS Cellular settings for the transfer to take place?

New to Koodo.Dinosaur on computers.Does Koodo provide wifi service?Can I use a fire stick with koodo?Please help

So I have a iPhone 8 looking to upgrade online to a Samsung Galaxy S23 Ultra.I have a few questions.Will it ship to me in the mail or to a local Koodo store? How do I activate the new phone when I get it? Will I keep my same number going from iphone to samsung?

I have limited outgoing minutes. 

On the newest line I just added to my account (same email address used for this account), VoLTE is not an active or available add-on. The phone being used for that account is a hand-me-down Pixel 4XL I gave my daughter, which was originally purchased through Koodo. I’ve seen a few threads here where a rep was able to add VoLTE to accounts with a similar problem. If that could be done for us, I’d really appreciate it. Thank you 😀

Finally had to take my phone (Galaxy S7 Edge) to the shop and have them activate it on the Koodo network. Tech support finally got it working (new activation).Now, I can’t get any attachments to download to my phone in Messages. Size doesn’t matter. They show in Messages as Download icons, but won’t download to my phone. Anyone have experience with this? Suggestions or an actual fix?Cheers

How easy roam is charged?

If I add a line to my account will the data be pooled between my two lines?  

Hello guys. I asked you before phone bill receipts. Some people answered me, thank you. I remember your answered invoice, I asking you again about Phone bill receipts because I have to tax return. I need to get a refund on the tax on the phone bill. In that case, is it okay to invoice?They said receipts. And should I print out those whole invoices during last year?  

I work right by the border between the US and Canada and received a message that I was roaming and would be charged $12. I was wondering if there are any solutions for this considering I will be working right by the border and forsee this as an on going thing… Thanks.

I received the following message from this number. Assumed it was spam.---ServiceOntarioWe sent you a return on your previous licence renewal.Text "1" to view details.Text "STOP" to stop receiving notifications from ServiceOntario.---The phone number is 1-437-655-6764.I sent the text, “1” to them by mistake about 30 minutes ago because I didn’t recognized it is a spam.Can this be protected by Koodo?Would you please advise me on what I should do not to lose my money with this?

where can I look at history of phone calls

Hello,I have an IPhone SE (2020) with IOS 16 and I am unable to activate the Wi-Fi calling feature. I really need this because cellular signal is very poor in my neighborhood.Can you help ?Thanks.Marco.

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. Can I please get a rep to enable the international calling for me. 

I lost my phone and had to get a new sim card. Is there a way to see not just my call history but my attempted call history between when I lost it and when I got my new sim card?Thanks!

With the Hurricane Fiona that occurred in October 2022 Koodo responded with free data for residents of Prince Edward Island. I took advantage of the free data since we were out of power for 8 days. I got charged over 200 $ for the usage of the data and Koodo told me I will receive a refund with my next bill which never happened. Where is my money? 

I've tried turning on wifi calling and get the above error message.   I'm a monthly customer.  I've read the article about wifi calling and VOLTE.   the VOLTE option doesn't appear in my Google pixel 3a settings either.  Koodo assist is no help and there doesn't seem to be an option to talk to an agent.  Please help.

I only used my koodo sim card for 10 days and after that I switched to Telus. But Koodo sent me a bill for whole first month, That’s pretty much unfair to pay one month bill while I only used my plan for 10 days. How can I fix this problem?

Hello,I was out of Canada for 4 months and activated the Seasonal Hold on my phone. Now that I am back, I want to remove the seasonal hold & go back to my previous plan that was 35$, but now the only plan options that are shown are all 45$ and up (& offering different features than I had previously).How can I go back to my 35$ plan? Thank you!

An older family member has an LG C441  flip phone.  She has no need for data or texting; she only uses it to actually call people.Will it continue working next year or does she need to upgrade? Here’s some quick specs:------------------------------------------Network and DataSIM     1 Mini-SIM2G bands     GSM 850/900/1800/1900 MHz3G bands     -4G bands     -5G bands     -Technology Data     GPRS/EDGE------------------------------------------Read more at: https://hardreset.guru/lg/c441/ 

It just doesn’t work, ctExcel is missing for the list of telecom companies to port from, and when I chose telus (the network that ctExcel uses), I wait for 2.5 hours and nothing happens.I try the customer support call back, the calls get instantly missed, ALL 3 OF THEM, instantly goes to missed calls WITHOUT ANY SOUND OR NOTIFICATION.Why is it so hard to talk to a real person here? Please help.

I've been a prepaid customer since 2013. I've always managed my account through self-serve.A few days ago, I got a voicemail from a Telus/Koodo retail kiosk at a mall close to my home. I've never dealt with them before but they knew my name. They offered to "upgrade" my phone and plan. Since I'm not in the market for either, I didn't respond.Today, I got an email from Koodo that says:"We received a request from a retail location to access your Koodo Prepaid account. To receive support, please provide your authorization code to the representative in store. "As mentioned, I've never dealt with Koodo retail and never requested support from them. Is this how Koodo is trying to lure people from prepaid to postpaid?

Hello,I ported out from Koodo on November 30, 2022 and I was charged a full month for 1 day use. I have not yet received my credit of $47.46 on my pre-authorized credit card. Can you please assist with the refund?When did you cancel your Koodo account? 30th November 2022When was your billing cycle date/how many bills have you received since you cancelled? 29th for each monthWere you on prepaid or postpaid? postpaidWas the amount left less than $5 or greater than $5000?  No, it is $47.46Below is my bill. 

I’ve tried several times over the past few weeks to change my address. Every time I try it says it might take a few minutes but the change was successful. Next day, it’s still my old address.Anyone have assistance they can send my way?