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Getting the VoLTE profile on prepaid

  • 15 April 2023
  • 7 replies
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K

Hi!

I have a prepaid Koodo line and I am currently travelling the US. I’m not able to place calls, and I think this is because I can’t enable VoLTE. According to the VoLTE on prepaid article, it says that existing customers will have VoLTE enabled during “certain transactions”.

What kind of transaction do I need to do in order to force getting the VoLTE profile so that I can enable it in iOS settings? Would a SIM swap work? Can Customer Service force the profile on my line?

Thanks!

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Best answer by MilkyWay 15 April 2023, 19:54

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7 replies

Dinh
Userlevel 7
Badge +4

Which phone are you using? Was it one of the device they listed here?https://www.koodomobile.com/en/help/volte-koodo-prepaid 

 

As well, which roaming carrier you were on? Did data and text work?

 

A Koodo customer, opinions are my own.
K

iPhone 12 Pro

T-Mobile, data and text working but calls are not.

After rebooting multiple times, I still get the message that I need to contact Koodo in order to flip the VoLTE switch to ON.

M
Userlevel 7
Badge +4

iPhone 12 Pro

T-Mobile, data and text working but calls are not.

After rebooting multiple times, I still get the message that I need to contact Koodo in order to flip the VoLTE switch to ON.

Have you tried following these steps? https://www.koodomobile.com/en/help/volte-koodo-prepaid

K

Yep - that’s what’s failing. Step 5 “Select LTE, VoLTE on” results in the error: “Cannot activate LTE calls. To enable LTE calls on this account, contact Koodo”.

 

My understanding is that this is because the VoLTE profile hasn’t made it to my line yet, so I’m curious as to how I can make that happen.

M
Userlevel 7
Badge +4

Yep - that’s what’s failing. Step 5 “Select LTE, VoLTE on” results in the error: “Cannot activate LTE calls. To enable LTE calls on this account, contact Koodo”.

 

My understanding is that this is because the VoLTE profile hasn’t made it to my line yet, so I’m curious as to how I can make that happen.

That will require a rep. You can download an app that can make or receive calls, such as Fongo, and schedule a callback to that number. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html

K

Thanks! I was able to talk to a rep this morning and they reset my voicemail PIN, which turned on VoLTE.

M
Userlevel 7
Badge +4

Thanks! I was able to talk to a rep this morning and they reset my voicemail PIN, which turned on VoLTE.

That’s great!

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