You should be able to remove it from self-serve. You could try clearing browser cache and trying again. And then trying again in incognito or private mode of your browser. If it still doesn’t work, please let us know here and we’d be happy to flag a rep to assist.

I just tried both of those and it doesn’t seem to have resolved. Sometimes a page comes up and says “This service is unavailable right now.” This has been the case for a few days. Please flag a rep, thanks for the reply!

Sure I've flagged a rep to assist. It may be until tomorrow given the time

Hi there @Marc Dotto  We have removed the Extended warranty from your account as requested. You should no longer see it in your SS within 24 hours. 

Cheers, 

I have the same issue for my account eunessa_baterina@yahoo.com. I tried to remove the device care, I click on I understand and confirm changes and it goes back again to I understand. I cleared the cache and used incognito mode, same thing. It seems to be their style of charging their customers more by making opting out more difficult. I tried this last month or so and then I forgot about it. So I am being charged for it again this month. When I got it from the shop, they said I can easily remove it via self serve, apparently not.

It should be noted that this post is over 2 months old. You can make your own by scrolling up to the top of the page and and click “Create New Post”.

Hi there @Eunessa_baterina , We have responded to your post here: