Hi, I came off a seasonal hold, 1 month ago. I received my monthly bill today and the seasonal hold and monthly plan charges were accounted for, but it looks like I've also been charged for another full monthly plan on top. Could someone take a look at this for me please?
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My bill
Best answer by Mayumi
You always pay your service in advance.
What happened was that you paid the seasonal hold in advance duration of Mar 15 to Apr 14.
But you came back to Canada and started using the new plan of $55 from Mar 18.
So, they refunded $13.5 for unused seasonal plan, and charged $49.5 partial for new plan.
They Calculated your partial change with 27 days.
$55/30days x 27 days = $49.499 partial charge.
$15/30days x 27 days = $13.5. Refund
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