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2124 Topics
1
1Mike23Connector
asked in Purchases & Returns
Easy Roam Travel Pass

I have purchased the 30 day Euro Pass, my wife has a separate number on my account, will my pass also cover her phone or should I buy another pass for her phone? if I am to buy another pass do I just text EUR30 with the last for digits of her number to order it? thank you

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DrgrensBeginner
asked in Billing & Payments
Roaming charges

I was charged $42.00 on my last bill for roaming but i have not.been to the usa.  I live in a border city of Canada next to usa.  Can i get these charges removed?

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Darius Koodo
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LiahBeginner
asked in Billing & Payments
Cannot cancel plan because im out of country

Hello- I was in Canada for just one month in August 2024, and set up a Koodo plan for my time there. I didn’t make an selfserve account while there and assumed I could make it when I left the country and needed to cancel my plan. However, because to register a self serve account, you need to receive a text message, I can’t receive the text and therefore can’t create a self serve account. All I want to do is cancel my plan as they are charging me every month, but it seems there is not other way to do it. I’ve sent emails but never receive a reply.  I would appreciate any help I can get!  

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Darius Koodo
Glen Ryan
Glen RyanBeginner
asked in Billing & Payments
why is my bill more expensive with no tab.

So I paid my tab in full in December 2023my monthly bill was reduced to @ $46 monthly until November 2024this past December 2024 my bill has increased to @ $69 monthly with no plan change 

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Boa_Guy Koodo
Serhiy Polishchuk
Serhiy PolishchukBeginner
asked in Tips, Tricks & Troubleshooting
Contact

Hello everyone . Please tell me how to solve the problem. I paid off the debt more than a year ago, but the debt from KOODO is still hanging in my credit history. It is useless to call them because everything is automated and there is no contact with a human . How can I contact KOODO to update my information? Thank you very much.

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Serhiy Polishchuk
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1FJefBeginner
asked in Other
Telemarketing call hang ups

In the past month I’ve had  at least 6 calls that ID as either Koodo or Telus, when I bother to answer there’s no response and the call hangs up.  I see this is a topic of past comments now closed to comments.Like, it’s getting REALLY annoying. Stop calling and interrupting me to hang up on me.

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TarynmcdiarmidBeginner
asked in Billing & Payments
International Travel

I’m currently in Australia and have an e-sim. I have my data roaming off for my phone, however I got charged for 2 days of international usage; a total of 5 minutes. My e-sim obviously got disconnected for some reason, but why did I still get charged if my data is off? 

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Georgia Koodo
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PuneetsBeginner
asked in Billing & Payments
Charged tax on connection fee that was waived.

Hey everyone, I was told there would be no connection fee for my two lines, but my bill initially included a $70 connection fee per line, which was later credited. However, I noticed on my final bill that the taxes were still applied on the connection fee before it was waived. This doesn’t make sense to me- if the fee was refunded, shouldn’t the taxes on it also be removed? Has anyone else experienced this? Do I need to contact Koodo support to get this fixed? Would appreciate any insights before I reach out. Thanks!

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Georgia Koodo
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MiladydaOrganizer
asked in Plans & Add-ons
Senior's discount for internet

Hi, the canadian government sent me a letter for a senior’s discount for my internet but I wanted to remain with unlimited data seeing I watch my shows on Prime with internet. The plans they shared have limited data. Can someone help me please! Thanks

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jsladBeginner
asked in Billing & Payments
Unknown Charge

Hi everyone,I recently noticed an unknown charge on my Koodo bill labeled “Microsoft Store Purchase - $109.00.” I didn’t make this purchase, so I contacted Koodo, but they informed me it was a third-party charge and that I’d need to reach out to Microsoft.When I contacted Microsoft, they said the charge was linked to an email address I don’t recognize. I explained that I have my own Microsoft account with a different email, but they insisted on sending a verification code to this unknown email. Since I couldn’t access it, they said they couldn’t assist me further.At this point, I’m stuck. Does anyone know what my next steps should be to dispute this charge and have it removed from my bill? Any advice would be greatly appreciated!Thanks in advance.

421
Dinh
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Bryon FriesenConnector
asked in Billing & Payments
Charged $15 for rate plan change that I could not choose myself??

I called in to see of there were any can US plans available and was changed to one that was not available for me to choose from the self serve account. Why am I charged for the plan change when I could have changed it myself had the plan been available to me.? 

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Dinh
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tcrecampbellAdvocate
asked in Tips, Tricks & Troubleshooting
Enable Call Forwarding from Web

Good Day, I forgot to enable unconditionally call forwarding on my Koodo cell prior to leaving my service area on international trip. Is there anyway to enable it and set up a call forward number from the internet? I have data but need to call forward my phone to another Canadian number in my absence. Appreciate any help. Thank you, 

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Darius Koodo
Jamal Karsli
Jamal KarsliBeginner
asked in Plans & Add-ons
call back - change plan

Call back on this number +1********409

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Bayiloge1Beginner
asked in Billing & Payments
pre-authorized payments discount

Hi,There is a $5.00 pre-authorized payments discount in my bill. What is this pre-authorized payments discount

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mintBeginner
asked in Plans & Add-ons
Using my plan in the U.S

Hello My plan is $44 50GB 4G UL Can Min SFD (4G speed)Perks: One included at no extra chargeUnlimited Long Distance Pack (27 countries)With this feature you are getting unlimited long distance calling to specific countries like the US, China, Hong Kong when calling from anywhere in Canada. Q1. Can I use calls and data with my current plan when I travel to the U.S.? Q2. Does this option mean I can make calls from the U.S.?If I only need to use data in the U.S. for one day, is there an add-on available?   Thank you

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SanthoshMunibabuRockstar
asked in Billing & Payments
Stream+ Launching Netflix with wrong emailed

Hi team, Below is the my account number, Recently i have subscribed to Stream+ Basic 10$ plan, When i try to launch Netflix from Koodo it redirects me to wrong email “s****@email.com”(which doesn’t exist) instead of “s****@gmail.com”.Also Netflix billed me again for a month apart from Koodo stream+ billing. To fix first thing i need to check why Koodo taking me to wrong email id which doesn’t exist “s****@email.com” and then i need to talk to Netflix customer care.Account #***39, Wrong email: s****@email.comCorrect email: “s****@gmail.com”

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Ramez Adly
Ramez AdlyBeginner
asked in Purchases & Returns
Getting a prepaid plan with eSim before entering Canada

Hello. I'm not Canadian but I'm moving to Montreal soon. I'm wondering if it's possible to buy a prepaid Koodo plan and activate it with eSim before entering the country so that I immediately have cellular service and data once I arrive at the airport. If so, does the start of the 30 days of the plan start right when I purchase it, or when I actually activate it on my phone? Thanks.

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Theresa0025Beginner
asked in Billing & Payments
payment with International credit card

How can I use my international Credit Card as payment?For some Reason my Visa Credit Card can't be registered because my Postcode is not a Camadian one and is not accepted.

263
Flo Koodo
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muhConnector
asked in Billing & Payments
Why did my monthly charge increase from $29 to $32.77?

Why did my monthly charge increase from $29 to $32.77? When I check in my Koodo account, it still says my monthly bill is $29.00.

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Jen OttawaRockstar
asked in Billing & Payments
Monthly Fee Went Up for $20

After using Koodo for 2 years, my monthly bill went up $20 in December.  Is it because the promotion ended in 2 years?  How come you offer new customer the credit but not giving to existing customer? I would really appreciate if the price can change back.  Thank you!

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sf0912Beginner
asked in Other
Need to reactivate cancelled account. But not in country.

I’d like to reactivate a cancelled account cause my bank account 2FA is tied to my number. I’m not in Canada, would a family member able to reactivate the account by speaking to an agent. 

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dougwBeginner
asked in Billing & Payments
New customer charged connection fee after cancelling after one day and bought phone outright

I went to Mobile Klinik. I bought a used I-phone outright(no contract). Agent sold me on changing from Public to Koodo. After thinking about it overnight, I realized their plan was not right for me and their other plans were too expensive. I signed up the next day with Freedom. My understanding is that within 15 days no fees would be charged. Today I got a bill for the connection fee and 2 days service. Should that not be waived per law?

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mariamurrayConnector
asked in Billing & Payments
Billing won’t load and shows error messages

When I try to view the billing section of self serve. This screen pops up. 

181
Dinh
Elaine22d
Elaine22dAdvocate
asked in Tips, Tricks & Troubleshooting
Spam & Fraud calls

Is there a way to stop, or block spam and fraud calls?, or do I have to change my phone number again!

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Elaine22d
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VanderlinBeginner
asked in Tips, Tricks & Troubleshooting
New phone plan paid for, but not working

Hello! I recently paid for a phone plan which includes 30GB data, an upgrade from my old plan of 100mb (LOL). I expected my new plan to be activated this month, as payment was made, and Self Serve says that my new plan is THE plan that I have, but it does not appear to be activated on my phone. Ideas? Thanks!

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