Prepaid Activation site not working & choosing a phone number

Koodo’s prepaid eSIM activation website can lag or freeze at the captcha step due to browser or network issues, but clearing cache, rebooting, or switching browsers usually helps; persistent issues may require contacting Koodo support or using a different device. When activating a prepaid account, you typically cannot choose an exact phone number, but Koodo will assign a new one. Recovering an old inactive number registered under a postpaid account is unlikely during prepaid activation. 

Where are you getting stuck along the process?

And no you cannot select your phone number.  You are given an option of 3 numbers and you can refresh this number until you find a number you are ok with

Where are you getting stuck along the process?

 

 

 

And no you cannot select your phone number.  You are given an option of 3 numbers and you can refresh this number until you find a number you are ok with

I don’t even get this far. These are the screenshots I can provide, leading up to the lag.

After this screen, it just lags. The little circle just goes ‘round & ‘round, as do the wheels of life. 😁

Did you try doing the same thing with another browser though?

That may be an issue with your network. Have you tried using another connection to see if that resolves the problem?

Try clearing your browser’s cache or try a different browser and try the prepaid activation link there

https://activateprepaid.koodomobile.com/en/ab/prepaid/koodo/consumer/activation

Is it possible that Koodo Mobile blocks VPN’s???

OMG….it was my VPN!!!! I disabled my VPN & I progressed to the next screen! I never even thought that my VPN could be the issue!

Note to all Koodo Mobile customers who wish to use the Koodo Mobile website!!! YOUR VPN MAY BE CAUSING TECHNICAL ISSUES!!!!!