I left Koodo a month ago and just received some charges on my account, I want to talk to a rep but the chat bot is not scheduling a callback, it keeps saying my number is not connected to my account ( since I ported to another service) and keeps repeating the same question. How do I contact a rep? I can't find a number for email anywhere.
Answer
Former Koodo Customer, Unable to get a callback
Best answer by Robert T
Hey, the chatbot issue is a known problem when your number's no longer active on the account. Since you've already ported out, the system gets confused. Call the main line: 1-866-995-6636. Even though you're a former customer, they should still handle billing disputes. Just explain you need to discuss charges from your old account.
Since this involves unexpected charges after you left, that's definitely worth pushing back on. The callback system won't work for you anymore, but a direct call should get you to someone who can look into what happened with your account.
Have you checked your final bill to see what those charges are for?
Hey, the chatbot issue is a known problem when your number's no longer active on the account. Since you've already ported out, the system gets confused. Call the main line: 1-866-995-6636. Even though you're a former customer, they should still handle billing disputes. Just explain you need to discuss charges from your old account.
Since this involves unexpected charges after you left, that's definitely worth pushing back on. The callback system won't work for you anymore, but a direct call should get you to someone who can look into what happened with your account.
Have you checked your final bill to see what those charges are for?
Try logging into your self serve. Then download your detailed pdf ebill. What does the detailed bill say are the final charges?
What kind of charges are you referring to? Can you provide a screenshot of your bill? Make sure to remove any personal details, as this is a public forum.
I tried calling 1-866-995-6636, but it kept saying that Koodo Assist chat bot will contact me. Is there an email I can contact?
As you no longer have an active Koodo account (you ported out), the chatbot won’t recognize your number to schedule a callback (but you can put any other number). Koodo does not provide a direct customer service phone number or monitored email for former customers. I'll flag a rep.
+4Hi there
From what we can verify, there are 2 bills after the account was cancelled. One of the bills contain charges for Long Distance calls to US and a credit reversal due to the canceling the line before the bill cycle completed. The credit reversal is in regards to the preauthorized payment. We will include a help page that goes into more details here.
The latest invoice contains a a Non-Sufficient Funds fee, charged for a payment attempt, that failed in early October. More details about NSF fees can be found here.
You can download the invoice as PDF in order to verify the detailed view of the invoice.
If you want to further dispute the charges, you can send us a private message over Social Media, through the links at the bottom right of this page and an agent will respond as soon as possible.
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