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2109 Topics
N
NikosTubeTVBeginner
asked in Prepaid
Wifi Calling on Koodo Prepaid

Hello everyone,Does Koodo Prepaid offer Wifi calling? I know that Koodo prepaid has VoLTE which is a requirement for Wifi Calling to work and on Koodo’s FAQ they mention that the reason that they don't offer Wifi Calling to Koodo Prepaid customers is that they are working on bringing VoLTE first. Perhaps it is outdated?

541
Georgia Koodo
16 days ago
Y
Yejin SeoBeginner
asked in Billing & Payments
Over charge

I live in Canada.It is over charge my bills.Check and refund $ 62 please.

371
Georgia Koodo
16 days ago
D
DarwinCoach
asked in Plans & Add-ons
Rooming

I had my phone set to don’t room while in Mexico and yet I was charged $96 in rooming?

231
Flo Koodo
16 days ago
N
Nanz64Beginner
asked in Purchases & Returns
Delays…

Ordered 2 new SIMs to bring in new numbers on December 3 but still haven’t received the SIM cards. says shipped by purolator. Is it normal to take so long? I’m in NB.

351
Flo Koodo
16 days ago
M
Michael SawyerBeginner
asked in Tips, Tricks & Troubleshooting
New Phone Doesn't Get Calls

I got a new phone from Koodo.  I installed the sim card, transferred my data to the new phone.  When I received a call it was received by my old phone.  When I look in settings of the new phone for network there is nothing there.  What am I missing?

211
Flo Koodo
16 days ago
J
JohnsNotHereRockstar
asked in Other
Internet scheduled start date

I’m moving to Koodo Internet and have received my equipment, but I have not yet received confirmation that the “turn on”/”cutover date” is set to the date I requested.  I was told an email would confirm, but that hasn’t come through yet, and I want to make sure I’m not suck without coverage if there’s a mix-up.

385
J
16 days ago
S
SarbjotBeginner
asked in Billing & Payments
billing

I got charged extra on my bill even I didn’t use my internet outside canada. Before leaving i called you guys and asked everything. You guys i will not get charged if i will not turn on my internet but you guys charged my $14 for multiple day which cost my $79. I can’t talk on call with you bcoz i am outside on vacation. Please let me know 

312
Flo Koodo
16 days ago
V
varaprasadkvvBeginner
asked in Billing & Payments
Moved out of Canada - Cancel my services

Hi Team,  I relocated permanently from Ontario, Canada to NJ, USA from 1st Nov,24. I have been trying to cancel my services. Online no such options.Through chat I specified my cancellation request and no actions. Unable to reach any customer service from non koodo mobile numbers.  Please cancel my services immediately and avoid further charges. My mobile numbers; xxxxxxxx80, xxxxxxxx69My canada address: xxxxx Thank you.

401
Allan M
16 days ago
M
Mlee59435Beginner
asked in Purchases & Returns
what’s wrong my account

KOODOM makes me anxious. I updated the new service which should be 60g of data, but now it is only 28g. And I signed up for automatic deduction, and my fee has increased to 39.

222
Flo Koodo
16 days ago
M
MarydwBeginner
asked in Tips, Tricks & Troubleshooting
No Pin Provided with new phone

Hi there, I can't get through to a real person via the chat box, so I'll ask here.My new phone (S22ultra) came in the mail without a pin or box. How am I able to insert my new Sim card without the pin? I feel lost and frustrated as I currently can't do text or calls.  Thank you for your help!

322
M
17 days ago
J
JanethBeginner
asked in Billing & Payments
auto pay

I’ve set up pre-authorized payments since opening my Koodo account. I recently changed my plan, which should include a $5 discount for autopay. However, the discount didn’t apply to my recent bill, and I was charged the full amount. Is there a way to fix this?

431
Georgia Koodo
17 days ago
Dave709
Dave709Beginner
asked in Billing & Payments
$5 Preauthorized Payment Credit

I was an existing customer set up on pre-authorized payments with Koodo. I added a phone and got a better plan. I am still set up for pre-authorized payments. Will I receive a $5 discount even though I was set up before?

752
Georgia Koodo
17 days ago
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dontwanttoBeginner
asked in Billing & Payments
WRONGFULLY CHARGED AGAIN FOR US ROAMING. REFUND PLEASE

This is a repeat question I had to ask again because for some reason you recognize my email as two separate accounts:  Hello,I have once again been charged for US roaming on my December 2024 bill.Just like the previous month. I was working on Vancouver Island and had to leave my data on because I use it for work and there is no way of contacting any Kodoo employees to resolve this issue before it is billed out.Can I please get a refund for the $28 I am being wrongfully charged. Thank you

442
D
17 days ago
P
PhonePhoneBeginner
asked in Billing & Payments
Bill Credits not shown on CSA. Bill Credits clearly shown in Order Confirmation.

I ordered an additional line that allowed for bill credits for 24 months. This is clearly stated on the Order Confirmation. Today, I got an email with the Customer Service Agreement. It does not state any bill credits anywhere in the CSA. I want to know why? Should I be worried about this?I haven’t recieved my first bill yet, but obviously I am worried if I use the phone plan and get wrongly charged, I won’t be able to return it. 

505
P
17 days ago
Sandro Lili
Sandro LiliBeginner
asked in Tips, Tricks & Troubleshooting
sms issues

I'm having issues sending amazon shortcuts from the app (when I share link) in sms (not rcs, not blue bubbles, just regular text messages). For example, this linkhttps://a.co/d/82S75jzwhen I send it, it's not delivered. For example, if I remove one last letter from the link, it goes and delivers too. If the link is classic (amazon.ca), there are no issues, only with a.co shortcuts. Is it koodo messages gateway or something like that?

626
D
17 days ago
R
rhomianBeginner
asked in Plans & Add-ons
Upgraded phone plan but see no change to account.

I upgraded my phone plan but there’s no record of it on Self Serve. The new Koodo Service Agreement I received at the time of the purchase shows the new plan but I’m still being charged for the old plan and only have the benefits of the old plan. I upgraded my plan one month ago but still see no change. My most recent bill is even showing the new phone I purchased with the plan upgrade but does not include the plan upgrade shown on my newest Koodo Service Agreement. It is disappointing that I’m not able to use the upgraded plan that I’m paying for and was shown in the new Koodo Service Agreement. Koodo Assist and phone customer service didn’t solve my issue. How can I fix this issue?

484
Flo Koodo
17 days ago
U
Unique nameRockstar
asked in Plans & Add-ons
Unable to add perk when plan changed

I have two lines on my account. Both lines recently got new similar plans. However, one of them got the free perk added, but the other one gives me an error when trying to add it via self-serve.Please add the international SMS to the plan that does not have the perk. Thanks.

392
Flo Koodo
17 days ago
W
WellllllllConnector
asked in Tips, Tricks & Troubleshooting
need help asap please

I need help I need a puk code for my phone and I only have 3 trys left

725
Flo Koodo
17 days ago
A
AshrafunOrganizer
asked in Billing & Payments
Random data charge

Hello,This post is for a MOD who can help me fix this. Yes, I understand the 75 cents is not a significant amount. Still I would like to understand why there would be a charge when I didn’t roam or anything. 

323
Flo Koodo
17 days ago
U
User name EthanBeginner
asked in Tips, Tricks & Troubleshooting
old iphone wont transfer sim to esim on new iPhone

How do I transfer sim from iPhone 7 to esim on iPhone 14 says to contact Koodo. What do I do

431
Georgia Koodo
18 days ago
S
Sylvester62Beginner
asked in Tips, Tricks & Troubleshooting
Wireless Home Phone and existing phone jacks

Is it possible to connect the WHP hub in such a way that I can also use all the existing wall jacks in my home? I know this is possible with Bell’s home phone modem/hub and perhaps Rogers’ as well.

404
S
18 days ago
S
Shawn42Beginner
asked in Plans & Add-ons
Do the Canada-US plans include unlimited talk and text?

I'm just not sure because the Canada only plans specifically say unlimited minutes and unlimited messaging whereas the Canada-US plans just say "Canada-US roaming with data, talk and texts". And I don't mean the unlimited international text perk. I mean while I'm in Canada(and I guess the US) are talking and texting to other Canadians(and I guess Americans) unlimited or limited. I don't specifically need a can-us plan but rates are good at the moment and it would be nice to not have to worry about roaming on possible future trips.

971
Dinh
18 days ago
P
PoonieBeginner
asked in Other
When calling 1-800 OR 1-888 prefixes uaing Koodo, is there a charge?

When calling 1-800 OR 1-888 prefixes uaing Koodo,  is there a charge?

342
P
18 days ago
C
chamerionBeginner
asked in Billing & Payments
Why am I still being charged QST?

I moved from QC to AB two years ago and promptly updated my billing information. Trouble is, I am still paying QC provincial sales tax even though I live in a province that does not have a provincial sales tax.Any idea how to fix this?

251
Allan M
18 days ago
J
JenVBeginner
asked in Plans & Add-ons
Do I keep the Easy Roam with Canada-US plan?

I just switched to the Canada- US plan. Do I keep the Easy Roam activated, or should I deactivate it? I don't want to get charged daily on Easy Roam, much cheaper to change the plan!Thanks everyone!Jen

421
O
18 days ago

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