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ABEATTIEBeginner
asked in Purchases & Returns
WAITING FOR MY SIM CARD

I ordered my daughters sim card online Jan 20/25 and it has still not yet arrived. It seems to be taking a very long time and we’re hoping to get it up and running ASAP for her. Can I pick one up in store? Is there a way to track?  

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HJSConnector
asked in Billing & Payments
Self serve bill issue

I checked my self serve and found out my bill and it says I have a balance to pay Due by: Jan 27, 2025 even though I paid it in full on Jan 3, 2025. Is this an error? 

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Flo Koodo
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Traveling ManBeginner
asked in Self Serve
ESIM

esim, should I use that or just the US roam fee, does esim have data

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MeMyselfAndEyeBeginner
asked in Billing & Payments
Stream+ Billing Inquiry

Hi there I'm new to Stream+ and just want to know how this is billed. Is this billed directly every month as part of my mobile bill or is it separately billed - if so is it direct billed to my card?Thanks!

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KatieLBeginner
asked in Tips, Tricks & Troubleshooting
Can you switch a SIM to eSIM?

I have had my phone stolen while on a 3-month backpacking trip. I need access to my old phone number for 2 factor authentification for online banking purposes. I am not able to have a physical Koodo SIM card sent to me because I am overseas. Can I change my old physical SIM card to an eSIM so that I can still access that number? If not, is there another solution to this problem?Thanks!

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Flo Koodo
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JessSaraBeginner
asked in Prepaid
samsung a15 freezes!!

I want to know if I can take back a samsung a15 after 2 months because the stupid thing freezes on me!!! It's a prepaid phone! I paid $280 for it! & I can't find the receipt!

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Penny PotterRockstar
asked in Billing & Payments
Auto payment

I forgot to update my credit card for automatic payments and my autopayment was denied.I have immediately updated my new card and it is all in place.My question is, will they try to retake the payment or should I make the payment manually this time?  Thank you.  

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Kayla AndersonBeginner
asked in Billing & Payments
etxra roaming

Can you please remove the roaming charges from my bill. I live on a border town and often pick up US towers.

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Flo Koodo
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Jokko JonesBeginner
asked in Plans & Add-ons
How to use Easy Roam pass in the USA

Hi,I’m going to the USA for 8-14 days. I see how to buy a Easy Roam pass from Koodo via text. Once I have the pass loaded on my phone, what do I do? Do I have to click the Roaming in the ON position in my Cellular settings or just do nothing? Also, to continue service can I buy a new 7 day pass when the first one is set to expire?Thanks!

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tcrecampbellAdvocate
asked in Billing & Payments
Charged $15 for rate plan change??

Once again I had to call to change to an "eligible" rate plan that did not allow on self service. I was told by the call back agent that they would NOT charge (waive) the erroneous $15 fee.The fee was charged on my bill. Please reserve charges.Why can we not change plans to less expensive plans on self service and have to call back? 

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Flo Koodo
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fcthiesenOrganizer
asked in Billing & Payments
Question about charges after cancellation

Hello, everyone.On Jan 10th I ported my number to another provider and I saw a new partial charge from Koodo on my credit card on that day, instead of a refund.In December I paid a bill that said: Monthly and other charges (Dec 26 to Jan 25)Shound't I be not only covered but also get a refund for the days not used?Does anyone know what this partial charge is about, since they haven't generated a bill for it?Thank you. 

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SiqiCoach
asked in Purchases & Returns
where is my phone

I ordered a iPhone 13 days ago, but it’s still not shipped yet. Why? My order number is: HFO**568

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JMZBeginner
asked in Tips, Tricks & Troubleshooting
Phone Upgrade, plan doesn't seem to have switched to new phone.

So I upgraded my phone online and finally got around to turning it on and putting the new SIM card in this week.  Did the usual updates and data transfers and everything went smoothly over my home wifi, but when I went to work this morning I quickly discovered I had no data and the phone wasn’t showing any data usage for the month at all… which it should have.  I played with all the settings I could think of and nothing worked.  When I got home I turned my old phone on to check what it was doing and it turned out I had a text message and two voicemails since I’d turned it off yesterday afternoon.  Have I forgotten to do something to transfer my phone plan/number to the new phone?  I couldn’t find any instructions anywhere indicating there was something else I needed to do, but maybe I’m just not looking in the right place?Now, I did have a very hard time putting the SIM card into the phone.  It kept popping out of the slot, like something wasn’t quite aligned right.  I managed to get i

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houafiBeginner
asked in Billing & Payments
facturation

Objet: demande un report de l’échéance.Je souhaite modifier ma date d’échéance du 03/02/2025 . En effet, en raison d’une erreur de la banque sur ma carte de crédit, je doit attendre 15 jours pour la recevoir.  Merci de votre compréhension et votre aide.Cordialement 

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Georgia Koodo
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joelcOrganizer
asked in Tips, Tricks & Troubleshooting
No internet, Wifi and modem seem good

Hello, I’m having trouble getting my new home internet to work. I’ve followed all the instructions that Koodo sent me (the QR code on box for the modem). Follow everything exactly. All the lights check out and everything is good so far.Modem - 4 green solid lights indicating that I’m connected to the internet. With the 5th light WLAN/LAN light coming up orange.Router - All 3 green lights are on and holding solid. Indicating everything is good to go.When I go to connect to the wi-fi, I get nothing. No internet, Nothing. Dead. So how is it that everything checks out, but no internet?  Koodo has sent me another modem to try, with the same result. I’m reaching out here as a last resort, if I’m not able to fix the problem, I will have to cancel the service. If there is anyone who may be able to help or throw any suggestions, please let me know. Thanks 

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RupietootBeginner
asked in Plans & Add-ons
easy roam covers Mexico?

I have international easy roam - will this cover Mexico?

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twincBeginner
asked in Plans & Add-ons
Stream + Plans

I have the original stream + package (netflix,apple TV+, Discovery+), and i want to add this new stream + package (netflix, disney+, prime) , can I have both on one account?

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Allan M
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NMDBeginner
asked in Purchases & Returns
ordered sim card before postal strike , Was charged for it plus the service. They seem to be credited now but we still haven't received the SIM card in the mail

ordered sim card before postal strike , Was charged for it plus the service. They seem to be credited now but we still haven't received the SIM card in the mail

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Allan M
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Flavio BastosBeginner
asked in Prepaid
the Prepaid Phone Plans,

"I am interested in the Prepaid Phone Plans, $149.00 for 360 days, but I would like to know if this includes international text messages sent and received anywhere in Brazil. If someone sends a message from Canada, will I receive the message while I am in Brazil?"

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yuliaOrganizer
asked in Billing & Payments
Billing issures

I wanted to transfer my number to Koodo, so i have bought a SIM card online on Jan 4.On Jan 10 I received an e-mail saying my SIM card was on the way. I received a letter from Telus with a SIM on Jan 24, but they already billed me a month's usage plus additional data !!!there is no way to call and talk to a rep about it.filing complaint twice with no result!!does anyone know a rep number that actually works???    

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Bevclancey1982Beginner
asked in Billing & Payments
payment arrangement

I would like to make a payment arrangement for my bill please . I am deaf and cannot call. My email is ***@gmail.com

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Flo Koodo
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mcgautreauCoach
asked in Other
My phone number is being spoofed. Koodo offers only deafening silence.

How do I actually get to talk to a warm body?

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DMGBeginner
asked in Plans & Add-ons
travel pass/easy roam

Do I need to turn on my phones roaming for travel pass/easy roam to work?

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JLauwerConnector
asked in Tips, Tricks & Troubleshooting
Stolen

I had my phone stolen in Europe. Locked it down and suspended my Koodo account. If I buy a new phone will I be able to keep my number and just use an ESim to put it on my new phone?

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blingamoAdvocate
asked in Purchases & Returns
Easy Roam Travel Pass

Where to buy on the Koodo website the “easy Roam Travel Pass”?

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