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2107 Topics
Z
Ziming PangAdvisor
asked in Billing & Payments
discount?

“Additional discount of $5/mo. when you set up auto-pay” on the plan instruction.I set up the auto-pay the day I got this phone card, but I was still charged 34$, the original price, rather than 29$.why?

604
Z
15 days ago
L
lmlvinBeginner
asked in Tips, Tricks & Troubleshooting
wifi calling not working

Hi there. I’m trying to enable wifi calling on my phone but when I do, it just returns a message saying “To allow wifi calling on this account, contact Koodo”.I’m using an iPhone 15promax with iOS 18.1. The only options under voice&data section are: 5G auto, 5G on, LTE. There is no VoLte to enable. Can you help? Thanks. 

20614
A
15 days ago
Rhonda Sherry
Rhonda SherryRockstar
asked in Tips, Tricks & Troubleshooting
Why would I not receive texts from a new friend using an iPhone when I receive texts from other iPhone friends?

I have a new friend who uses an iPhone and she receives my texts from my Koodo Samsung Galaxy S10e but I do not get hers in return. Does one of us need to change a setting somehow?

252
Rhonda Sherry
15 days ago
C
CCBCBeginner
asked in Billing & Payments
Incorrect billing for roaming charges

Recently traveled to Maui.  Prior to travel I had visited a Koodo kiosk to put my phone on the correct settings so that I wouldn’t incur roaming charges.  Yet, I just got my bill and you’ve charged me for 2 days!I did everything I could to ensure that I wouldn’t get charged and it happened anyway.  Very frustrating!I used my phone extensively for work while I was away and used What’s App for calling.  I don’t understand why I got charged by I would like it reversed.  I’ll pay may correct bill less these charges and would appreciate a credit at your earliest convenience.Kind regards,CCBC 

311
Flo Koodo
15 days ago
S
samr4515Beginner
asked in Tips, Tricks & Troubleshooting
comment configurer la messagerie vocale textuelle koodo syr android?

je me suis abonné a la messagerie vocale par texto (ou courriel) et je ne sais pas comment configurer ce service pour receuvoir mes messages vocaux sur courrier.

101
Flo Koodo
15 days ago
Olga Sereda
Olga SeredaBeginner
asked in Tips, Tricks & Troubleshooting
IPhone 7 need to unlock

Hello i have an iPhone 7 its locked with koodo i’m unable to talk an agent and didn’t get via chat because i’m no longer koodo client

151
Flo Koodo
15 days ago
D
dunktrunkBeginner
asked in Plans & Add-ons
Koodo changed by phone number

Koodo called me to give me an offer. They sent me a new SIM card that isn’t my existing number without telling me that this would be the case.  I’ve been trying to get this resolved for days now and I keep getting bounced around on Koodo Assist

453
Flo Koodo
15 days ago
B
BetrueBeginner
asked in Billing & Payments
unable to change billing address

I’ve been trying to do this for days, using different browsers. It accepts the new address just fine, but does not update it.  i have a new phone in my cart, but don’t want it sent to my old address.  I couldn’t find any helpful tips among the replies to the same questions here so hopefully someone will reach out to help.  thanks

211
Flo Koodo
15 days ago
Cathy Prince-Reid
Cathy Prince-ReidBeginner
asked in Billing & Payments
Why am i still being billed by my previous internet provider?

Switched over to Koodo internet Nov 20 and Roger’s is still sending bills to me.  Doesn’t Koodo notify previous providers that a customer has switched?

301
Allan M
15 days ago
V
vc89Beginner
asked in Self Serve
Stream+ premium Service not supporting multiple accounts

Good morning!I recently switched from Bell to Koodo. I signed up for the stream+ package. I use multiple members for netflix, and use netflix premium for this. My sister and my mother are under my netflix account. I was told by the koodo rep that I would be able to use multiple accounts under stream+. When I signed up for stream+, I received a prompt that stated I could not use multiple accounts. I called Koodo back and asked about this. They told me that stream+ supports multiple accounts and just to ignore the prompt. I ignored the prompt, and noticed that when I activated stream+ in netflix, all of the extra accounts were gone. I told my mother to go ahead and sign into my account anyway. Today, she was kicked out of my netflix account. I attempted to call koodo to clear this up but I have been waiting for a callback for over a half an hour now. I cancelled my stream+ account, but it looks like stream+ is still applied to my netflix account until december 27th. Does this mean I have

161
Flo Koodo
15 days ago
K
K.O_shaiBeginner
asked in Billing & Payments
Epp Discount Not Applied yet

When does the epp discount apply? I was said I would be getting a 30% off my plan, and I submitted my documents to the email according to the form.My first bill is due on somewhere around January. But I don't see any epp credits on my bill statements.What am I missing? Thanks!

391
Allan M
16 days ago
M
MarydwBeginner
asked in Tips, Tricks & Troubleshooting
No Pin Provided with new phone

Hi there, I can't get through to a real person via the chat box, so I'll ask here.My new phone (S22ultra) came in the mail without a pin or box. How am I able to insert my new Sim card without the pin? I feel lost and frustrated as I currently can't do text or calls.  Thank you for your help!

322
M
19 days ago
U
User name EthanBeginner
asked in Tips, Tricks & Troubleshooting
old iphone wont transfer sim to esim on new iPhone

How do I transfer sim from iPhone 7 to esim on iPhone 14 says to contact Koodo. What do I do

451
Georgia Koodo
20 days ago
S
Sylvester62Beginner
asked in Tips, Tricks & Troubleshooting
Wireless Home Phone and existing phone jacks

Is it possible to connect the WHP hub in such a way that I can also use all the existing wall jacks in my home? I know this is possible with Bell’s home phone modem/hub and perhaps Rogers’ as well.

404
S
20 days ago
S
Shawn42Beginner
asked in Plans & Add-ons
Do the Canada-US plans include unlimited talk and text?

I'm just not sure because the Canada only plans specifically say unlimited minutes and unlimited messaging whereas the Canada-US plans just say "Canada-US roaming with data, talk and texts". And I don't mean the unlimited international text perk. I mean while I'm in Canada(and I guess the US) are talking and texting to other Canadians(and I guess Americans) unlimited or limited. I don't specifically need a can-us plan but rates are good at the moment and it would be nice to not have to worry about roaming on possible future trips.

1021
Dinh
20 days ago
P
PoonieBeginner
asked in Other
When calling 1-800 OR 1-888 prefixes uaing Koodo, is there a charge?

When calling 1-800 OR 1-888 prefixes uaing Koodo,  is there a charge?

342
P
20 days ago
C
chamerionBeginner
asked in Billing & Payments
Why am I still being charged QST?

I moved from QC to AB two years ago and promptly updated my billing information. Trouble is, I am still paying QC provincial sales tax even though I live in a province that does not have a provincial sales tax.Any idea how to fix this?

251
Allan M
20 days ago
J
JenVBeginner
asked in Plans & Add-ons
Do I keep the Easy Roam with Canada-US plan?

I just switched to the Canada- US plan. Do I keep the Easy Roam activated, or should I deactivate it? I don't want to get charged daily on Easy Roam, much cheaper to change the plan!Thanks everyone!Jen

471
O
20 days ago
T
TiannaCBeginner
asked in Tips, Tricks & Troubleshooting
Unable to Transfer eSim to New Phone

I was using an eSIM on my old phone. I recently switched to a Tab plan and received a new phone with a new SIM card. However, when I insert the SIM card into my new phone, it cannot be detected. I also tried transferring the eSIM to my new phone, but that didn’t work either. Now I’m stuck using my old phone, as the eSIM is still functioning on it.What should I do next?

862
T
22 days ago
Y
YazoConnector
asked in Plans & Add-ons
Porting out then porting back to Koodo

Hello, I have an account with Koodo that has 2 active numbers. I want to port out one of them which means that the other will stay active with Koodo and the account will stay active. if I receive a winback deal from Koodo, can Koodo port me back to the same account since it is still active ? or it has to be a new account. Thanks

302
Y
22 days ago
J
JmdvernBeginner
asked in Tips, Tricks & Troubleshooting
router lights

All lights green but lan light flashing red

461
R
23 days ago
B
Blue eyesBeginner
asked in Plans & Add-ons
30 day travel pass

travelling to US and Caribbean how do I pay one price.   I was recently in Europe and I purchased 30-day pass: EU30PASS for $60.00

371
Dinh
24 days ago
W
wardmomBeginner
asked in Plans & Add-ons
Does the 7-day USA Travel Pass include using your data without additional charges?

The Koodo webpage says you can “Access your monthly rate plan, including unlimited talk and text, when you purchase an Easy Roam Travel Pass.”  Does this include DATA ?  Initially I assumed yes, but we all know not to assume anything...Travelling from Canada to the USA in January, need access to Data at the most economical price. The travel plan is perfect, IF it covers data as well as the talk and text.TIA.Andrea

602
W
24 days ago
M
MoonchildBeginner
asked in Billing & Payments
Can I keep my phone number and SIM if I start a new account with a new plan?

I have a situation where I am separating my line from another’s. Currently they are part of the same account. I want to keep my phone (unlocked and no contract; month-to-month billing) and phone number. Basically, start a new account but keep everything the same. How do I do this?

311
Darius Koodo
24 days ago
G
GtroupBeginner
asked in Purchases & Returns
Proof of purchase

I bought my phone back in last March and need proof of purchase now. Google told me to call Koodo and have them email it to me but I cannot get by the chat bot and it doesn't allow me to ask about proof of purchase 

101
Darius Koodo
24 days ago

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