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Disney plus asking me to complete subscription

  • October 11, 2025
  • 3 replies
  • 59 views

I have had Disney activated for months, was working fine. Now today when I log in to Disney Plus it asks me to complete my subscription. I check my stream plus on Koodo self serve, it's paid everything is good. I go to the activation page, says it's been activated and only has the launch option for Disney Plus which, again, takes me to the complete subscription page. This happens on browser or app on any device so reinstalling won't work. It appears Disney Plus doesn't consider my account as having a subscription and I can't activate again because the option is gone. 

Best answer by Dennis

Go to the the one that is working and check the login info. 

Double check if you are using the right login account 

3 replies

Forum|alt.badge.img+4
  • Mobile Master
  • October 11, 2025

Are you logging from a new device? 

 

Has this app worked on this device before with stream+? 


  • Author
  • Beginner
  • October 11, 2025

New device, the first device I used is working, but any other device is not


Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • October 11, 2025

Go to the the one that is working and check the login info. 

Double check if you are using the right login account