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2115 Topics
B
briceRockstar
asked in Billing & Payments
Refer-A-Friend Credit

Hi there, I am wondering the status of my refer a friend credit? Thanks,

803
Dinh
2 months ago
Ivan Ivanov
Ivan IvanovBeginner
asked in Billing & Payments
My phone is fully paid now, why is my bill the same

My tab shows 0 remaining. My next bill is still the same.

591
Flo Koodo
2 months ago
J
Joseph BootheBeginner
asked in Billing & Payments
incoming internarional calls

Are you charged for incoming  international calls while on easy roam

471
Dinh
2 months ago
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LauriewaBeginner
asked in Other
koodo basic voicemail not working

I have basic voicemail with Koodo month to month plan, I was able to retrieve voicemails a few weeks ago and now when someone leaves a message and I go to voicemail box it says I have no messages.  i figured it out thanks had live voicemail auto enabled on device after sw update on iPhone. 

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L
2 months ago
V
Victorgr26Beginner
asked in Purchases & Returns
Iphone 13

Hi, I’m planning to buy an iPhone 13 from Koodo, and I want to confirm if the phone will come unlocked and be usable with other providers, both in Canada and internationally. Can you confirm this for me?

471
K
2 months ago
A
Aunt ShaNew Member
asked in Other
Data Usage

How do I check my data usage for the past six months? 

474
G
2 months ago
edro fosho
edro foshoBeginner
asked in Tips, Tricks & Troubleshooting
need to unlock old iphone locked to koodo

hello. i have an old iphone 4 and it is network locked to koodo. how can i unlock it so it reads other carrier sim cards. is there a carrier unlock code i can put into the phone or do have to go to the store and physically get it done. thanks

391
Flo Koodo
2 months ago
A
AlyseSmith1990Beginner
asked in Plans & Add-ons
stream +

I would like to add stream + to my account. I am already a amazon prime and Netflix member.. how will I switch over payments to you guys etc?

511
Flo Koodo
2 months ago
K
KTD1956Beginner
asked in Plans & Add-ons
Europe Easy Roam Travel Pass

I’m trying to understand how the Europe Easy Roam Travel pass works.Does the 45 day period start on the date of purchase (i.e is that the activation date) or does it start on the first day in a eligible European country?.  Is the pass valid when travelling to different countries within the 30 day period. (i.e. spending a few days in one country and then travelling to another for a few days, and so on). or is it valid only for one country, and normal roaming charges apply if you move to another country?ThanksKeith

2304
K
2 months ago
S
SPKAConnector
asked in Self Serve
got a new phone with SIM

Hello.I already have phone and sim with koodo.3 days ago I purchased a new phone via self serf.Today I got a new phone and a new sim card.Why I got a new sim card if already have one for the existing phone? I want to continue using the existing phone number.So, do I need to use a new sim card with a new phone OR can I just simple move existing sim card into a new phone.And what should I do with a new sim card in a case if I decide to use the existing sim insteadThank you   

783
S
2 months ago
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lleblancBeginner
asked in Plans & Add-ons
refer a friend

Hi there I did the refer a friend and joined through my friends referral and we both have not got the $5 off a month yet till the $25.00  Please advise how long this takes as I have already had a phone bill. thanks,

562
L
2 months ago
P
PareeeeeConnector
asked in Billing & Payments
Koodo is punishing me for using auto-pay

I set up auto-payments last month because I'm a busy person and didn't want to forget my bill and have extra charges. I was also told I'd save $5 on my bill. I'm on a tight budget currently, so win win. I received an email saying "Your recent payment was declined." I have more than enough money in my account, so it is not because of non-sufficient funds. But the same email ends with this:"If you paid using your bank account:A $25 NSF charge will be applied to your next bill."  Why am I being punished for an error that has nothing to do with me?!? Basically they have fabricated a reason to make an extra $25 off of me. It's not like I was not going to pay my bill since their auto-billing feature failed to work. Self-serve says it's not due til tomorrow, and I will be paying it manually today.If they truly charge me extra on next month's bill, I will be changing cell companies (I won't accept theft!).  Has anyone else had this problem? It's a great example to never use auto-pay!!! 

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L
2 months ago
J
jodyMember
asked in Purchases & Returns
Accidentally made SIM inactive

Hi there,I returned from an overseas trip today where I had used an E-sim. I accidentally made my SIM inactive and have no access to messages etc. Going into settings - cellular - I get this message: “Conversion completed, your SIM is no longer active and can be removed from the SIM tray” Anyone had experience with getting theIR SIM re-activated without having to go to a KOODO location? Thank you

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J
2 months ago
M
Magda Abd Elsayed
asked in Billing & Payments
Tab bonus monthly reduction

I have Tab bonus balance of 165$ . My tab bonus reduction is 15$/month. It was not applied to my September 2024 bill. Also I noticed my tab bonus reduction still not applied to my October bill. I am asking Koodo to apply it to my monthly bill. I have called an agent last month for the same problem , it was not solved yet. Thanks

655
Darius Koodo
2 months ago
M
MikeyMike87New Member
asked in Billing & Payments
Autopayment not processed

I signed up for autopay on August 28. My September bill has not come out yet. Should I just pay it? Don’t want a late payment ding on my account.

301
Flo Koodo
3 months ago
T
Tess.1955Beginner
asked in Self Serve
unsubscibe forum

Please unsubscibe me from these constant messages from understandably numerous issues with Koodo and no personal contact to get issues resolved.I can’t even find the way to unsubscibe from the subforum.Please unsubscibe me yourself from all these messages.  

301
Mayumi
3 months ago
W
Whyte RabbitRockstar
asked in Plans & Add-ons
Why are all plans in my account autopay now?

Ive been here for 7 years and now I can't change my plan because I have to go to auto pay? Ive never missed a payment. 

1362
W
3 months ago
P
PhilConnector
asked in Other
EU14PASS usage

If I am in Europe with the EU14PASS enabled, can I call or text home to Canada without charge?Can I receive calls or texts from Canada without charge?How do I dial the Canadian number or text to it from Europe?

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P
3 months ago
C
cellphone12345678910New Member
asked in Other
Received a text from 4719

Hi there, I received a text from 4719 stating: (IM503) This number is inactive.I’m wondering if this is Koodo reaching out to me? Should I be concerned?Any help is much appreciated. Thanks.

44458
L
3 months ago
Z
Zb031415New Member
asked in Billing & Payments
Wrong GST charges on Bill

I moved to the NWT from NL in April of 2023. I have kept my old NL phone number because it was just easier rather than having to change my number everywhere. i just noticed on my bill this time that my taxes were extremely over priced because i just bought a new phone. While going through old community post it says that its because of my area code, but these post were from 2022. Is this still accurate? Is there a way i can keep my old cellphone number and not get charged 15% taxes? 

301
Mayumi
3 months ago
I
I have questionsMember
asked in Plans & Add-ons
why does easy roam say "active" in self serve section when airplane mode is on and data is off

I have not activated it and better not be charged for it

423
I
3 months ago
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LanzersNew Member
asked in Plans & Add-ons
When does new plan take effect?

I want to change to a US/Canada plan for travel next week (no tab) instead of using data roaming.  How soon does the new plan take effect? I want to use my phone in the US as I do in Canada (not having to turn on Airplane Mode and rely on wifi).

371
O
3 months ago
E
EtanMember
asked in Tips, Tricks & Troubleshooting
Issue linking Amazon Prime by Koodo via Stream +

I had prime but have since cancelled through Amazon and it's fully finished. However, I attempted to add Prime through Koodo prior to the cancellation. It appeared like it had gone through but had actually not and I got changed for prime via Amazon again and cancelled at that point. Now on my Amazon orders list shows an order of Prime by Koodo but it says it costs 0 dollars and is continuing to say that it will be shipped. When I attempt to link Prime by Koodo  through Stream + I now get an error stating "Activation error: this account is not eligible for this benefit." I have a feeling that the issue is the purchase on the order page that is just hanging there. I've contacted Amazon support a few times to remove the 0 dollar/obviously isn't going to ship purchase but that doesn't seem to be a thing they can do. Over a number of days they messaged the seller a few times "Amazon CA" for help and then to cancel but no response. They then gave me the customer service number for Koodo on t

1464
E
3 months ago
R
Ralph7Connector
asked in Tips, Tricks & Troubleshooting
sms issuses

after installing the koodo sim card i cannot receive or send pictures with mms messenger.  I can send text messages but no photos.  When i check the status of the phone it says IMS not reregistered.  any ideas on how to correct ?

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R
3 months ago
M
michaelmarlinNew Member
asked in Plans & Add-ons
Stream+

So I have three phones on my plan,  My Wife, Son and Myself  if i Order Stream+ we all live in same household, can we all watch Disney+ Netflix etc or would i need to order Stream+ for each and every one of us.  Can three people in same household all watch it,  three different compputers or TV’s thanks

771
D
3 months ago

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