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Hi Koodo Community,I’m currently paying my Koodo bills in advance and have set up auto-pay for convenience. I’ve been receiving the auto-pay discount, but I’m wondering if this discount still applies when I pay my bills ahead of time.Has anyone here experienced this? Do you still get the auto-pay discount when paying bills in advance, or does it no longer apply?I’d really appreciate your help!Thank you!

Hello! I’ll be travelling to the US soon for 8 days. What is a better option - easy roam or the easy roam travel pass? Thanks!

Traveling to Europe in the next few weeks, and need to understand if the Easy Roam Travel Pass includes data usage in the bundled price.  Verbiage on the info page says “Access your monthly rate plan, including unlimited talk and text”. Does “access your monthly rate plan” cover the data portion of the account?Thanks

I got a call from 519-325-2229 about a promotion that was  30% of my bill for seemingly no reason. They asked for an email address and what they sent me was a passwors reset where they wanted me to change my password to something specific. Whole thing felt really wrong and I hung up. I did not change my password.Would anyone from koodo actually ask me to change ny password like that? I am guessing no but the Koodo assistantance AI also said sometimes emails are sent out. Was this guy a scam? Would koodo ever have a promotion that requires me to change my password?

Hi. I had set up auto-pay with Plaid (withdrawing from bank account) but haven’t seen a discount for the past two bills.Does this mean that my current plan is not eligible on discount?Thanks.

My partner and I both have mobile phone service with Koodo. Both of our numbers show on the same bill. Now that we are planning on going our separate ways, we would like to have separate bills for our phones. We would like to keep the same phone numbers, and the same plans. How can we do this? TIA 

Is it possible to turn off the US roaming email and text notifications when you have a Can-US plan? I live about 4 km from the border so it jumps to a US tower regularly.

Does the International Easy Roam include data? If not, how can I add data for travelling in Europe?Thanks. 

Hello, Koodo officers. I would leave Canada and do not plan to come back. Would you mind to help me cancel all my plan and number? The self service do not have options to achieve them.

My most recent preauthorized payment was declined because I lost my Visa card and obtained a new one with a new number. I have updated my credit card info on my Koodo account.The notifying email says I “still need to make a payment in order to avoid late payment charges.”I can see no option as a monthly customer to make a single payment.Will Koodo automatically try again to collect the payment before the due date?If not, what am I supposed to do?

So, i paid connection fees of 70$ in store and now on my bill i got another 70$ connection fee and its impossible to talk with a human being….what a ‘’ BAD ‘’ lazy poor management services i really feel like we live in a third world country. 

Need help with this issue.I can’t make phone calls from my Koodo number, it just doesn’t ring at all.When someone calls me, he hears a ring from his side, and I receive nothing.Can’t reach my voice mail either.The mobile data is working.And I receive SMS messages from Koodo.What I have tried:1- Switching the phone off for a while and switching on again.2- removing the SIM and inserting it again. Any help would be appreciated.

I am trying to setup wifi calling on my Galaxy S10 but there doesn’t appear to be an option to enable this. Does Kodoo not automatically enable this? 

What is a perpectly mean of tab?

Hi! I am planning to change from Freedom to Koodo. However, I want to retain my current number. Does Koodo charge you for that? Thanks in advance.

I have a US roaming and talk booster add on but I tried last night in Oregon and neither is working. They have worked on previous trips. I can't find any way to contact Koodo directly beyond their ai chat which wasn't helpful. Any suggestions on how to contact them while down here?

Hi, the canadian government sent me a letter for a senior’s discount for my internet but I wanted to remain with unlimited data seeing I watch my shows on Prime with internet. The plans they shared have limited data. Can someone help me please! Thanks

Hi,There is a $5.00 pre-authorized payments discount in my bill. What is this pre-authorized payments discount

Hi team, Below is the my account number, Recently i have subscribed to Stream+ Basic 10$ plan, When i try to launch Netflix from Koodo it redirects me to wrong email “s****@email.com”(which doesn’t exist) instead of “s****@gmail.com”.Also Netflix billed me again for a month apart from Koodo stream+ billing. To fix first thing i need to check why Koodo taking me to wrong email id which doesn’t exist “s****@email.com” and then i need to talk to Netflix customer care.Account #***39, Wrong email: s****@email.comCorrect email: “s****@gmail.com”

Hello. I'm not Canadian but I'm moving to Montreal soon. I'm wondering if it's possible to buy a prepaid Koodo plan and activate it with eSim before entering the country so that I immediately have cellular service and data once I arrive at the airport. If so, does the start of the 30 days of the plan start right when I purchase it, or when I actually activate it on my phone? Thanks.

How can I use my international Credit Card as payment?For some Reason my Visa Credit Card can't be registered because my Postcode is not a Camadian one and is not accepted.

I went to Mobile Klinik. I bought a used I-phone outright(no contract). Agent sold me on changing from Public to Koodo. After thinking about it overnight, I realized their plan was not right for me and their other plans were too expensive. I signed up the next day with Freedom. My understanding is that within 15 days no fees would be charged. Today I got a bill for the connection fee and 2 days service. Should that not be waived per law?

Is there a way to stop, or block spam and fraud calls?, or do I have to change my phone number again!

Hello,I owe some amounts to Koodo. A debt collection agency has been hounding me using very inappropriate methods. That aside, I need to verify with Koodo that this debt collection agency is legit, and that they are indeed contracted by Koodo, and that payments are to be paid to them, and that to know the timeline to have my debt removed from my credit history after the payment. I’m hesitant to pay anything to anyone until I have verified that they are who they say they are and indeed legitimately contracted by Koodo. I’d very much like to have it resolved asap personally too, but through the correct and appropriate methods. Thanks. 

I have a prepaid plan and US Roaming Boosters for talk, data, and text. Where I can I find out if I will have service in a particular place in the US? I’m looking for a coverage map, and I can’t find one. Thanks for any help!