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2122 Topics
Hugger1
Hugger1Advisor
asked in Plans & Add-ons
Call display restrict

In my possible add-ons there is something called "call display restrict."  I was wondering what exactly this is.

1012
Hugger1
7 months ago
D
DaddyoBeginner
asked in Billing & Payments
Am I being scammed

I was charged for a call to UN KINGDOM which I never made.  Am I being scammed?

231
O
7 months ago
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udayknl89Beginner
asked in Purchases & Returns
Monthly sim ordered but not delivered

Customer care team has called me and created an order on May 28th, converting my sim from prepay to monthly. Till now i have not received sim card. Order Number 20250705304. Last update is on May 31st that order is shipped via Canada Post regular mail. How many days it will take for delivery to Halifax,NS?

481
O
7 months ago
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SODMember
asked in Plans & Add-ons
Verifying roaming

I'd like to know how to make sûre I am not roaming while using airalo eSIM card. In the process to turn on the eSIM card it tells me to turn on the roaming and make sure the roaming with my main physical SIM card is off, which I did, but I'd like to know if there is a way to check live with koodo that I'm not roaming. 

623
D
7 months ago
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Leo1Beginner
asked in Self Serve
Calling to Mexico from Canada

I’m trying to call Mexico from Canada. When I call the 10 numbers I get USA. Tried the +before the 10 numbers still does not work????

591
Sophia
7 months ago
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AdeolaMember
asked in Other
new sim

Hi everyone. I got a new sim today and I haven't given anyone my number. I've gotten 2 calls from debt collectors on a space of 2 hours. They're mentioning a name I don't know. How do i stop this from happening? Or do I just change my number?

902
A
7 months ago
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nh905gBeginner
asked in Tips, Tricks & Troubleshooting
Unable to Activate Visual Voicemail in the Android Phone App

I migrated a Pixel 4a and a Pixel 7 to Koodo on May 8th.  I added Premium Voicemnail as a feature following https://www.koodomobile.com/en/help/visual-voicemail and successfully tested it - I get voicemails delivered as audio files via MMS.  However, I cannot  access the list of voicemails that should be available via the Android Phone app under Voicemail On both devices, I get “Can’t activate visual voicemail”.   If I click on “Retry”, I get "Activating visual voicemail" with something about Syncing and then get “Can’t activate ...” again.  Under Phone / Settings / Voicemail,  “Change PIN” is greyed out because “Visual voicemail is not activated yet, please try again later.”  I have tried clearing the Phone cache without success.  Are there special requirements for this Android Phone feature?    I can clear the messages by calling the Voicemail number but it would be great to manage voicemails via the Android Phone app.

1403
N
7 months ago
T
TaenyunBeginner
asked in Plans & Add-ons
Seasonal Hold Plan

Can anyone please tell me how to remove my seasonal hold plan?My current mobile plan has been replaced by a seasonal hold plan, and I want to return to my previous mobile plan. However, I cannot find a way to switch back to the original plan. They only suggest more expensive mobile plans, and I don’t want to spend too much.I also tried to schedule a callback, but since my mobile plan is on hold, I cannot do it.I really don’t know how to solve this issue. Please help me get back to my original mobile plan.Thank you! 

2031
O
7 months ago
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EverlastingBeginner
asked in Plans & Add-ons
do i need roaming in the US?

I want to visit the us next month and j was wondering if i needed to buy roaming data or if my normal plan would work there anyway?

1613
D
7 months ago
G
GreenOOConnector
asked in Plans & Add-ons
Stream+ Bundle

Hi,I have Stream+ on my account for over a year, which has always included Apple TV+.  I recently was asked to log into Apple TV+ again, and when I did, my account no longer had paid access and I was being offered a free trial. I checked my Koodo account and mobile services, and Stream+ is still listed and Apple TV+ is still listed under that package, and the package cost has not changed from the original amount. Can someone explain what is going on? Thanks, Green 

1378
G
7 months ago
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bharatrpOrganizer
asked in Plans & Add-ons
Forced to pick a phone while changing plan

When I login into Koodo → Shop → Plans, All the plans it shows is forcing me to buy a phone. I don't see any plans with the option to Bring my own phone.  Also last month by plan amount changed from $45 to $49 and after that I am not able to switch plans without buying a phone. Is this normal?

1401
O
7 months ago
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ZePoulpeNew Member
asked in Other
Is it possible to reactivate a cancelled account?

Hi!I briefly switched to another provider only to find out that I clearly prefer Koodo. Is there any way of reactivating my cancelled koodo account so that I can choose a plan and switch back?  Thank you!

3572
Boa_Guy Koodo
7 months ago
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meech17Beginner
asked in Billing & Payments
access to all past payments

i want to access and view all of my past bills and payments. i can only find up to 18months ago via the pdf past bills feature. any help is appreciated

722
M
7 months ago
M
MercyAbimBeginner
asked in Billing & Payments
Generating a bill with updated address

Hello, I just moved into Canada and I stated a temporary address on my account. I have changed address now and I am desirous of downloading a new bill showing my new address. How do I achieve this please?

412
M
7 months ago
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WhatTheBeginner
asked in Other
Emergency Calls Only / Phone Not Registered on Replacement Phone

So, I just got my upgrade phone, put the new SIM in and it says “Emergency Calls Only” and “your phone isn’t registered”, even though Koodo sent it to me.  Now I’m without cell service.  How can I fix this???? 

1201
O
7 months ago
T
twelvepenceNew Member
asked in Tips, Tricks & Troubleshooting
600MB usage on first day...

...and all I did was install whatsapp and make one phone call. 

471
Dinh
7 months ago
J
janesaawBeginner
asked in Billing & Payments
Closing account

Recently had an old account settled and closed. Received my release letter today and provided to Koodo. She said it will take 3-6 months to fully close and then it will still show on my credit for 7 years I assume as a closed account???? Is this true??

1631
G
7 months ago
F
fschigorConnector
asked in Billing & Payments
scammed at first bill

first bill supposed to be 100 dollars and came 248. now its already 380 with late fees. what is koodoo?telecommunications scam with NO CUSTOMER SUPPORT

1258
G
7 months ago
K
KaiyaBeginner
asked in Other
how can i unsubscribe while im outside of canada

I am in Japan and I closed my account through chat bot on the website.However, I am somehow still in a subscription plan and getting charged even though I am not using Koodo service.I tried to call but the only way to reach out to them is using call back which you can set up through chatbot. But you have to have Canadian phone number since chatbot only let you input Canadian phone number.So I am getting charged for nothing but there is no way for me to call and even send the email to make a request.Those are the reasons why I am writing this post here and hopefully Koodo stuff read this and solve this problem.

732
Flo Koodo
7 months ago
S
Scott MorrisonConnector
asked in Other
Connection to network

We currently have fibre optic connection through Bell. previously our internet connection was via cable (Roger’s owned). If we switched to Koodo internet which of the two sources would be used to make the connection? Not really interested in going back to the cable supply. Thanks

2032
S
7 months ago
A
abhisit11Beginner
asked in Billing & Payments
Combined bill for koodo Mobility and Stream+

Can I get a combined bill for koodo Mobility and Stream+ instead of 2 separate?

801
Allan M
7 months ago
A
alyjeanConnector
asked in Tips, Tricks & Troubleshooting
(I think) I have wifi but no internet

I just got the Koodo wifi with the modem and wifi router 6 and set it all up according to the setup email I got from koodo. I waited till the activation date (today, May 20) but once everything was connected the light on the router turned red. I’ve tried plugging out and in a few times (waiting the 30 sec in between as recommended) and it still doesn’t work. I’ve factory reset both the modem and router but still a red light. But when I go to my wifi settings on my phone I see my wifi and I get connected but it says no internet connection. I’ve looked online and it seems none has ever had this problem and I’ve tried the ai chat on koodo but nothing and I can’t get someone to call me from koodo because it’s a holiday today. I don’t know what to do or what is wrong with it. Does anyone know anything I don’t lol? 

8448
A
7 months ago
T
TracieCoach
asked in Billing & Payments
411 charges

My brother was charged 7 times for 411 calls on our last bill. He says he’s never called the number. Why is this happening and can we set up the phone so the number cannot even be accidentally dialled?

2435
T
7 months ago
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Bookworm65Beginner
asked in Other
Premium channels

I signed up for the premium package at the higher price only to get commercials on Prime and lost all the extra channels I had with Disney +. How was this such a great deal?? Prime is 9.99 a month, which is what we paid prior to signing up and was ad free. Why were we subject to ads and channel line up loss? 

1174
Allan M
7 months ago
B
BuBauBeginner
asked in Tips, Tricks & Troubleshooting
low signal coverage inside of a house

Signal coverage is significantly different outside and inside of my house. The coverage is average outside of the house, 2-3 signal bars, normal data speed connection. The moment I step inside of the house get sudenly 1 signal bar and data speed conection drasticaly drop that it is imposible to browser even basic websites. Any idea hos to solve this?

1001
Dinh
7 months ago

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