So, i paid connection fees of 70$ in store and now on my bill i got another 70$ connection fee and its impossible to talk with a human being….what a ‘’ BAD ‘’ lazy poor management services i really feel like we live in a third world country.
Answer
Double connection fee
Best answer by Oliver C
Hi there,
So for those who may not be aware, as of a few months ago, you can pay your connection fee at a corporate Koodo kiosk or Telus store during an upgrade or activation. The rep should then add a note to your account indicating the purchase with a receipt number, triggering an automated system to remove the fee from your bill.
If this step was missed, you’d be charged the following month. If you take your receipt back to the store, ask them to check the account notes, and have them contact their support they can resolve it. This happens often as it can slip a reps mind to add just one account note, but they should be able to fix it. 🙂👍
This topic has been closed for replies.
Are you sure you paid a connection fee at the store? Was it a set up fee?
Which store location was this? Was this a Koodo owned Kiosk/store or a 3rd party store?
+4Hi
It’s possible the fee you paid in the store is a set up/store fee as mentioned by Dennis above. Did you receive a receipt for the charge, what was it listed as?
Yes,
Its call One time charges:
Connection fee:
and i feel like paying it twice is a scam since i brought my own cell….connection fee should be only a ONE TIME fee.
i will go back to the store today and see with the manager over there cause 140$ connection fee is unacceptable,
Hi there,
So for those who may not be aware, as of a few months ago, you can pay your connection fee at a corporate Koodo kiosk or Telus store during an upgrade or activation. The rep should then add a note to your account indicating the purchase with a receipt number, triggering an automated system to remove the fee from your bill.
If this step was missed, you’d be charged the following month. If you take your receipt back to the store, ask them to check the account notes, and have them contact their support they can resolve it. This happens often as it can slip a reps mind to add just one account note, but they should be able to fix it. 🙂👍
Just a guy trying to help out 🙂
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.