Are you sure you paid a connection fee at the store?  Was it a set up fee?

Which store location was this? Was this a Koodo owned Kiosk/store or a 3rd party store?

Hi ​@Tram, Koodo does not charge the connection fee upfront, it will generally be charged on your first bill after activation. 

It’s possible the fee you paid in the store is a set up/store fee as mentioned by Dennis above. Did you receive a receipt for the charge, what was it listed as? 

Yes,

Its call One time charges:

Connection fee:

and i feel like paying it twice is a scam since i brought my own cell….connection fee should be only a ONE TIME fee.

i will go back to the store today and see with the manager over there cause 140$ connection fee is unacceptable,

Hi there,

So for those who may not be aware, as of a few months ago, you can pay your connection fee at a corporate Koodo kiosk or Telus store during an upgrade or activation. The rep should then add a note to your account, triggering an automated system to remove the fee from your bill.

If this step was missed, you’d be charged the following month. If you take your receipt back to the store, ask them to check the account notes, and have them contact their support they can resolve it. This happens often as it can slip a reps mind to add just one account note, but they should be able to fix it.