Hi, trying to change my plan to the $29.99 monthly option. If I set up auto pay. When I select rollover data for my perk it fails. I have tried multiple times for the past 4 days and it fails every time. Please fix your website and services.
Answer
Unable To Change Plan Because Pick A Perk Keeps Failing
Best answer by Georgia Koodo
Hi
The perk should be provisioned within 3 business days, thank you so much for your patience!
This topic has been closed for replies.
Are you sure the plan you are selecting includes the rollover perk?
What does the plan say it includes? Can you include a screen shot?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Ok the plan being $29.00 makes more sense.
Are you able to change your plan without selecting a perk? The perk can be added later by a rep if needed
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
That worked. I’m on the new plan but have no perk. Can you please add rollover data as my free perk to my plan?
+4Hi
The perk should be provisioned within 3 business days, thank you so much for your patience!
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.