I get all the way to the end of buying a new phone online, using Koodo Tab, and then after clicking Place Your Order I'm stuck on the ‘hang tight’ spinning loading screen. I've waited 30 mins, tried multiple browsers and devices both on and off wifi. No error message. Anyone else experience this?
The “hang tight” spinning screen after clicking Place Your Order for a new phone on Koodo’s site is a known issue some users face, often stuck without error messages. It may relate to backend processing or session timeouts. Trying different browsers and devices, clearing caches, or checking for any verification steps can help, but if it persists, let me know and I can flag a rep.
Let me flag a rep for you. It sounds like you have tried everything on your end and the issue sounds like it is on Koodo’s end
+4Not sure if you have tried, but can you click on “refresh” to see if the page can update by itself?
As well, were your credit card been charged?
+4Hi there
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