I was in Victoria and my phone started roaming when I was still in Canada. Normally I set the network to Koodo but I got a new phone and forgot to change it. Please refund the charge.
Answer
incorrect roaming charge
Best answer by Dennis
Let me flag a rep for you
If you were charged roaming in Victoria while still in Canada because your phone auto-connected to a non-Koodo network, Koodo reps have been able to review and remove such accidental roaming charges when verified. You’ll want to log into Self Serve to check your detailed usage and then ask a rep to review and refund the charge. Also, set your network to manual and select Koodo to avoid this in the future.
When you login to your self serve and download your detailed pdf ebill, what day was the roaming charge for?
+4Hi
To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.
For more details on how to prevent accidental roaming charges, you can check out this article.
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