Plans & Add-ons

When it says 1000 free international minutes, is it per month or for the period of contract?

Howdy folks Currently subscribed to Stream+ basic with Koodo Was able to activate Netflix/Amazon/Disney and been happily using it for a few months. Decided to finally check out the Telus films and series? I tried to download the Telus TV+ app and saw whats offered so am interested in using it. Tried to login using my Koodo credentials but keep on getting an error and cant login. Few questions With the Koodo Stream+ do we get access to the Telus TV+ app? If so do I need to activate the service? As I dont recall seeing an activation email. Any help would be much appreciated

My current plan lists unlimited SMS & MMS and also Text Messaging Services as features. I want to upgrade to a plan with more data but it doesn't show these features, nor are they add-on options, are they automatically there? This will be a prepaid plan. Thanks.

Hello! What does the US SMS add on mean? Is that where I can text other people in the US if I'm also in the US? For example, if I go to visit family in the US, can I text other US phone numbers? Does US SMS mean that I can also text people back home in Canada from the US? Thank you for your help in advance!

I subscribe to the original Stream + plan that has Netflix, Discovery+ with ads, and Apple TV. While ordering an new phone I seen Discovery + Ad Free is not available but it will not let me add it to my subscription as an update. Requested 3 call backs, 2 I could not understand or hear because of dogs barking and kids playing in the background. They told me I could add it only as a separate account in addition to my subscription and was not able to remove my original discovery with ads. Makes no sense, I just want to change my existing Discovery I pay for with the Ad Free update and pay any additional cost.Also, I hate call centers that have no idea how to assist

Hey there, I still wanted to check if there is any specific offer for newcomers? I am looking for a cheap phone plan, I have my own phone.  thanks

Hi folks, I just signed up for koodo and the stream plus but can’t get series like The Bear or such. Disney support states to talk to Koodo and that Stream+ premium would not have it either. Anyone know a way to add it on at a cost?

Hi. I’m currently out of Canada and my phone number is on seasonal hold. Can I still receive text messages from Canada? I saw that the seasonal hold plan include “free incoming SMS”, but when I used my koodo sim card, the phone showed “no service”.Thank you

Netflix Premium - I have Netflix through Koodo with my stream plus.  When I added this account I was told that I could add members from outside my household exactly like I was able to when the services were provided directly through Netflix.I have not been able to add members outside my household.  When I reached out to Netflix I was advised that I would need to stop Netflix through Koodo and get it directly with Netflix to enable this function.Could someone actually confirm this is correct since I was told by Koodo that I could in fact invite members outside my household with the package I was purchasing.  If this is not possible are there any plans available that will allow me to invite members outside the household?  Thanks

I am trying to change my plan and select the free perk of unlimited long-distance calls.  When I select it the “next” disappears and essentially I am stuck - cannot change my plan.  No idea why.

Hello, Title says it all. Signed up for the add-on “Voicemail to Text” which koodo indicates that “Your voicemail will be converted to text and delivered as an SMS message or an email” followed by no instructions on how to actually set the option to EMAIL instead of a text. The voicemails are coming in as a text message currently and we would like to change the setting to email.  Thanks in advance!

Hey All, I have the Unlimited International Text perk on my Canada-US roaming with data, talk and texts Plan. Does this plan already include Unlimited International Text? I feel like I have an unnecessary perk selected. Thanks,Steve.

I have a unusual circumstance. When you call Canada from Cuba and call collect are you still charged the easy roam feature ?Also if you do not have easy roam is there a charge ?I know with a landline ( at least there used to be ,not sure now ) there are no fees as the other person accepted the charges is it the same for cell phones ?When we were in Cuba in April ,we needed to contact our travel insurance,didn't know we were to call collect.Planning ahead for Winter and need to know if I should put easy roam on.Thanks Dee 

What plan should I be subscribing to to make calls to the Caribbean and Jamaica?

A call to Ukraine costs $3.60 per minute.  But if you connect some additional package for $7, then calls will cost $0.19 per minute.  Did I understand correctly?  How to make sure that you connect cheap calls to Ukraine and not to another country?  And $7 per month - how is this month counted - from the 1st to the 31st or the month from the date of service activation?  Thanks for the answer.

Hello, everyone I bought a motorola g14 from europe and I want to use it here in North America, the phone is unlocked. But, I can’t access data. I see different versions of setting APN and I am lost as to which is the correct one that will give me the highest compatability and highest connection speed. Can anyone help me with this ?https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phonehttps://www.byteplus.com/en/topic/6501

I have easy roam on my phone, but I just changed my plan to a Canada-US plan, do I need to remove easy roam or will the phone/plan just “know” not to use easy roam and use the Canada-US plan?  I want to be sure I am not charged for both. Thanks

will my 360 day prepaid plan renew automatically after 360 days?

I signed a 2-year contract with a new rate plan and new phone. Koodo is offering me a better plan in my self-serve that I’m interested in switching to. My current rate plan is locked in for 2 years because of the contract. If I change my plan in self-serve, does that void my existing 2-year contract such that I’m subject to price increases on the new plan?

Anyone else receive a text from Koodo to save money on your current plan, call the number and find out its Telus and they want you to migrate to them? Very frustrating! If the text is from Koodo, I should be able to save on my Koodo plan.

Can I get an Esim voucher online? It seems pointless to have a Esim but still had to go in to a store, feels like it defeats the purpose.

I have a basic monthly plan. My plan’s data ran out (200 MB) . I got a text that data was paused with options to top up. I texted 21YES to get 1GB data, but internet still didn’t work. I checked self serve (using a different device)  and I can see now have 1.2 Gb with only 200 MB used. However I also noticed a message saying data was paused and I can unpause by selecting an option. I selected again to buy 1GB (this was half an hour after the initial top up). A few minutes later on the self serve I see that I am back to only 200 MB and all used up. Later, I chatted with the Kodoo robo chat thing, and it told me my data was paused and I could top up. I told it to top up for me 1 GB. It said it did it. I checked self serve and looks like I have 1.2 GB. But still when I try to go on the internet it does not work and I keep getting a text saying my data is paused and I can top up. Please help,

To pass on my recent US Canada Plan experience which was very frustrating. We were traveling in New Hampshire last week and we experienced call fails repeatedly with one of our plan phones and then both phones at times. The Koodo carrier most of the time was AT & T. We even went to the local AT & T store to see if there was a solution.There was not. Our local Canadian Kiosk store was not able to help.We did the 611 Koodo call and it was disastrous to get someone live to help or explain our problems.The call service was intermittent at best and we were disappointed with the capabilities of our US Canada Plans and totally frustrated at our inability to get helpNovices like us beware it was not fun Food for thought 

Hello, I signed up for Stream + in April. I followed instructions and linked up my existing Netflix and Amazon accounts. All are activated and I double checked to see Prime plan shows up as partner billed to Koodo. I've now been double charged for Amazon in April and in May. How to fix this issue and get refunded for being charged twice?Thx

I’ve been on an old prepaid $15 per 30 days plan since 2018. 3G speed. 100 minutes Canada wide calling. Unlimited texting. 250mb of data. About 3 months ago I purchased a 2GB Booster Add-on for $30. I rarely ever use data, but I like to have some just in case. This plan has served me very well. I was recently offered a much better plan for the same price. $15 a month. 4G speed. Unlimited texting and calling. 5GB data a month. I took the plan. New SIM card is on the way in the mail. My issue is: That $30 I spent on the 2GB Booster Add-on back in March is going to waste. I haven't even used 1MB of it yet. If I was to call Koodo and ask for $30 credit, would they oblige?