Plans & Add-ons

I have the original stream + package (netflix,apple TV+, Discovery+), and i want to add this new stream + package (netflix, disney+, prime) , can I have both on one account?

Hello. I have Canada US plan. It works in Puerto Rico?

Hello, I’ve just added an easy roam travel pass to my account for an upcoming trip (the 30 day europe one). I have a few questions about the details:-I am wondering what my settings on my phone  should be once I land in Europe: should I have roaming off or roaming on? -Do I need to also enable easy roam on my Koodo account? Or are the two separate things?-what kind of calls can I make/receive without charge? My current phone plan allows for unlimited calls within Canada. For example could I make a phone call to Canada for free? -can I travel to multiple European countries on the list without problem?thank you for your help :) 

I have been watching netflix for quite some time since before primes ads started and had paid prime before moving to stream+premium. After finishing my binge watching of netflix I moved over to the prime platform for some bing watching and there were ads. Thought i chose the stream+premium when i moved my platforms over. Never thought anything of it. Few weeks go by and i get frustrated with the ads so i check, i do have stream+premium but i have ads on prime. I thought premium took the ads away did it not? Whats the premium? Whats the basic lol?

Does the Canada-US roaming with data, talk and texts 120 GB of Shock-Free Data at 5G speed plan include calls placed from canada to US without roaming on? Or does it mean its stricktly limited to use while roaming/traveling? 

Hi, I've had the 30 day prepaid plan for 15$ each month for many years. However, I recently saw what seems like a better deal with the 360 day plan. What I want to ensure before switching is that I wouldn't lose access to the booster add ons I have already bought while on the 30 day plan.

I got an Apple Watch 10 for Christmas, is it possibleTo add it to my current plan?

I'm just not sure because the Canada only plans specifically say unlimited minutes and unlimited messaging whereas the Canada-US plans just say "Canada-US roaming with data, talk and texts". And I don't mean the unlimited international text perk. I mean while I'm in Canada(and I guess the US) are talking and texting to other Canadians(and I guess Americans) unlimited or limited. I don't specifically need a can-us plan but rates are good at the moment and it would be nice to not have to worry about roaming on possible future trips.

I just switched to the Canada- US plan. Do I keep the Easy Roam activated, or should I deactivate it? I don't want to get charged daily on Easy Roam, much cheaper to change the plan!Thanks everyone!Jen

Hello, I have an account with Koodo that has 2 active numbers. I want to port out one of them which means that the other will stay active with Koodo and the account will stay active. if I receive a winback deal from Koodo, can Koodo port me back to the same account since it is still active ? or it has to be a new account. Thanks

travelling to US and Caribbean how do I pay one price.   I was recently in Europe and I purchased 30-day pass: EU30PASS for $60.00

The Koodo webpage says you can “Access your monthly rate plan, including unlimited talk and text, when you purchase an Easy Roam Travel Pass.”  Does this include DATA ?  Initially I assumed yes, but we all know not to assume anything...Travelling from Canada to the USA in January, need access to Data at the most economical price. The travel plan is perfect, IF it covers data as well as the talk and text.TIA.Andrea

Quels sont les endroits inclus aux USA si j'ai un plan Canada-USA?Fonctionnera-t-il à Puerto Rico qui est un territoire américain?

When I tried to activate the Koodo-Amazon Prime 3 month free membership, I was directed to the Amazon web site > Selected my account > Got the following errorActivation errorThis account is not eligible for this benefit. Can you help?

I'm new to Koodo Mobile and I want to activate my Wi-Fi call on my phone? Do I need to schedule for callback?Thanks you.

Hello,Before I ported my old phone number, they gave me a temporary number and once porting was done, when I send messages it appears they are sent from temporary number still and not from my official ported number. Not sure why this issue.Would anyone know the answer and how to fix this. Anjei  

Haven’t been given any decent black friday deals on self-serve, and my promo credits from 2022 have ended. Planning to go to a physical location/third party retailer later today to see if there’s any promo deals loaded on my account, but if I don’t see any good deals like the ones lots of people seem to be getting (or at the very least, something close enough) I’m planning to jump ship.I have a stream+ sub with Koodo. What happens to that?

Do I need to return the phone after 24 months? I am planning to buy a phone under one of the offers I have under “the tab”

Anytime Minutes: Unlimited Can-US plan.Does it include calling across Can-US border, or only within each country?

I am already subscribed to basic streaming but I don’t see any options to add the French package 

I signed up for the Amazon music Unlimited free trial through Koodo and I cannot find how to cancel it. It says on the Amazon music website that I must cancel through Koodo. Thanks 

I subscribed to Stream+ Basic in mid September.  I still cannot access or activate the TELUS Films & Series.I have not received an activation code from Telus.   Nor can I reach anyone!!

I would like to add stream + to my account. I am already a amazon prime and Netflix member.. how will I switch over payments to you guys etc?

I’m trying to understand how the Europe Easy Roam Travel pass works.Does the 45 day period start on the date of purchase (i.e is that the activation date) or does it start on the first day in a eligible European country?.  Is the pass valid when travelling to different countries within the 30 day period. (i.e. spending a few days in one country and then travelling to another for a few days, and so on). or is it valid only for one country, and normal roaming charges apply if you move to another country?ThanksKeith

I’m logged into self-serve, and click on “manage add-ons.” Try to remove International Data Roaming, Pay-Per-Use Intl Long Distance, or International Voice Roaming.I get an error “Heads up! Please go to koodo.com/chat and enter '#AssistSS' to schedule a callback, and a rep will help you with this.” Can anyone help?