@hightides Thank you for sharing your experience! Certainly not something we would have expected. I’m genuinely disappointed our local store reps were unable to explain or suggest some solution that could have have possibly helped.  Unfortunately no Canadian carrier has any control over the quality of US networks. The moment you leave Canada (with any provider) we are at the mercy of other other countries’ coverage and quality within their territories.  I have experienced some of what you are describing when travelling in the US, especially non-urban areas.  Each provider in the US have coverages that are better or worse in selected areas. One possible solution is to manually select a different one on your phone (Cellular → Network Selection) and lock them in if they have good reception. Of course this may have to be repeated as travel around, but I personally found this to be helpful.  Please accept our sincerest apologies if didn’t provide you with the above explanation.