We are upgrading our phone and would like to keep the same plan, including the promotional discounts and add-ons we got at the time. It looks like we are being given the option of the same plan without the discount and without the same add-ons available.. Is there a way to keep what we have?
Keep same promotional discounts and add-ons with phone upgrade?
This topic has been closed for comments
Userlevel 7
+4
Koodo doesn’t really have a set of rules for what people get to keep or lose. Rule of thumb is if your phone upgrade requires a plan upgrade (even if it’s basically a newer version of the same features), you would lose your promotions and add-ons. Since it’s such a highly individual thing though, I suggest you contact Koodo directly through FB or X private message, or schedule a callback. They will be able to look into your specific situation and possibilities.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.