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Double billed Stream+


Hello, 

I signed up for Stream + in April. I followed instructions and linked up my existing Netflix and Amazon accounts. All are activated and I double checked to see Prime plan shows up as partner billed to Koodo. I've now been double charged for Amazon in April and in May. How to fix this issue and get refunded for being charged twice?

Thx

Best answer by Oliver C

Hi there,

have you attempted to discuss this with Amazon customer support yet? As they will be the ones who are responsible for refunding any amounts that were billed by Amazon, even through a third party.

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3 replies

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  • Mobile Master
  • 1586 replies
  • Answer
  • June 12, 2024

Hi there,

have you attempted to discuss this with Amazon customer support yet? As they will be the ones who are responsible for refunding any amounts that were billed by Amazon, even through a third party.


  • Author
  • Beginner
  • 2 replies
  • June 13, 2024

Hi Oliver,

Thank you for this suggestion. I was able to fix the issue by chatting with Amazon. 


Forum|alt.badge.img+4
  • Mobile Master
  • 1586 replies
  • June 13, 2024

Awesome! Iā€™m glad it worked out šŸ˜Ž