Hi,
I have Stream+ on my account for over a year, which has always included Apple TV+.
I recently was asked to log into Apple TV+ again, and when I did, my account no longer had paid access and I was being offered a free trial.
I checked my Koodo account and mobile services, and Stream+ is still listed and Apple TV+ is still listed under that package, and the package cost has not changed from the original amount.
Can someone explain what is going on?
Thanks,
Green
For the Older stream+ are you able to view it under the Subscription screen?
Yes, under self serve->mobile services->my subscriptions->stream+
It lists the streaming services included:
Apple TV+
Discovery+
Netflix
Telus Films & series (this seems to be new. I don’t recall seeing it before).
They all have a “watch” button beside them, as opposed to an “activate” button. _Pressing “watch” beside Apple TV+ just takes me to the Apple TV+ webpage with no paid content available.
What happens if you click watch?
You are fast :D Edited original to include what happens when I click on “watch”.
Pressing “watch” takes me to the Apple TV+ webpage with no paid content available.
Is this happening with Netflix and Discovery+ as well?
No. Both Netflix and Discovery+ are working as expected.
In that case I would contact Apple TV to see what is happening with your account.
Ok, thanks. I’ll give it a try.
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