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Stream+ Bundle


Hi,

I have Stream+ on my account for over a year, which has always included Apple TV+. 

 

I recently was asked to log into Apple TV+ again, and when I did, my account no longer had paid access and I was being offered a free trial.

 

I checked my Koodo account and mobile services, and Stream+ is still listed and Apple TV+ is still listed under that package, and the package cost has not changed from the original amount.

 

Can someone explain what is going on?

 

Thanks,

 

Green

 

Best answer by Dennis

In that case I would contact Apple TV to see what is happening with your account.

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8 replies

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  • Mobile Master
  • 29055 replies
  • May 24, 2024

For the Older stream+ are you able to view it under the Subscription screen?


  • Author
  • Connector
  • 4 replies
  • May 24, 2024

Yes, under self serve->mobile services->my subscriptions->stream+

It lists the streaming services included:

Apple TV+

Discovery+

Netflix

Telus Films & series (this seems to be new.  I don’t recall seeing it before).

 

They all have a “watch” button beside them, as opposed to an “activate” button.  _Pressing “watch” beside Apple TV+ just takes me to the Apple TV+ webpage with no paid content available.


Forum|alt.badge.img+4
  • Mobile Master
  • 29055 replies
  • May 24, 2024

What happens if you click watch?


  • Author
  • Connector
  • 4 replies
  • May 24, 2024

You are fast :D  Edited original to include what happens when I click on “watch”.

Pressing “watch” takes me to the Apple TV+ webpage with no paid content available.


Forum|alt.badge.img+4
  • Mobile Master
  • 29055 replies
  • May 24, 2024

Is this happening with Netflix and Discovery+ as well?


  • Author
  • Connector
  • 4 replies
  • May 24, 2024

No.  Both Netflix and Discovery+ are working as expected.


Forum|alt.badge.img+4
  • Mobile Master
  • 29055 replies
  • Answer
  • May 24, 2024

In that case I would contact Apple TV to see what is happening with your account.


  • Author
  • Connector
  • 4 replies
  • May 24, 2024

Ok, thanks.  I’ll give it a try.