Plans & Add-ons

We are currently visiting in the US.  Before entering the US, we turned off our cellular data and roaming and  we have not texted or called or checked voice messages.  I tried the Koodo Chat assistant and it doesn't understand what I need help with.  I requested a callback, but the response is that they don’t make international calls.  So how do I get this rectified?  We’ll be here in the US for a bit longer.  How can I avoid having this happen again.  Does Koodo just randomly tack on roaming charges for no reason?   

If we activate call forwarding without the add on, and a person leaves a long voicemail, do we get charged per minute for the voicemail?

Hi - I am in PEI . I have been using fb and twitter for community support services like getting people fed and washed. I have not been watching movies! So I need to be able to get more top ups please. You blocked me at 6.  And can we get extended past oct 3? Over 30% of the province is out of power still and   a good number of us are on Eastlink which is not able to restore their lines until OCT 20. So with no WIFI what do we do?I really appreciate the support so far and hope we can continue this until we are out of the weeds.  thanks!  

I'm trying to add another line on my bill, for some reason it isn't allowing me to do so just keeps trying to upgrade my current lines. My bill  is always paid and haven't had any issues in a few years. Ice been a koodo customer for 11 years. Please help me.

Hi there,I’m in Italy using Easy Roam and expecting an incoming call from a U.S. number. I don’t usually get charged for these calls in Canada, but will I be charged for this call while I am on Easy Roam in Italy?

I have two accounts with two plans, two phones and two phone numbers, one  $50 plan 5GB and a $47 plan 8GB. No tab balance on either. I want a new phone for the $47 account - can I consolidate the two by adding a line to one account? If I add a line to the $50 account and order a new phone ($24 tab), can I migrate the phone nunmber from the $47 account and close that account? What will my total new monthly cost be?  

So i want to change my plan to have more data. My cycle resets on the 28th, at 12:00am.Since today is the 26th, if i change it today would i get a high proration charge? I assume not, but i want to be sure.If not today, what if i change it tommorow on the 27th? Or on the 28th- would that be a bad idea?What would be the best course of action to avoid or minimize fees? 

I have had a koodo prepaid account for several years. Recently, I have been using up my data boosters more quickly than I would like, so I want to upgrade to a plan with more data included. The problem is that I have auditory processing disorder and never make voice calls, so I do not want to pay for unlimited calling that I can’t use. My current base plan includes 250mb data and unlimited text, but no talk time, which suits my needs. There don’t seem to be any comparable prepaid or postpaid phone plans available. The closest thing I can find are tablet plans that require an active phone plan. Is there any way to sign up for a data plan on its own, or to trade the unlimited calling for extra data?

Hello KoodoI need to talk to a Koodo representative . how can I talk to a representative? 

Hello,I have a US plan with easy roam and I cannot place any calls while I am in the US.Also, my network keeps disconnecting.  The only way I can use data or text is to disconnect and re-connect.What is going on?

I would like to move to a monthly plan 

Hi all! We are trying to add a US plan to our CND phone, we can’t seem to do it and the “book a callback” is not calling us back. We prepay monthly if that helps. I have tried to just add the $12/day plan but it won’t allow me. We leave Sunday am and have been trying to do this for 4 days now, any ideas will be GREATLY appreciated. Thanks 

I purchased Stream + today, and it is supposed to include Apple TV+. When I go through the activation email to set it up it says service not available in my country or region (Ontario, Canada). Was I sold a service that isn’t even available to me?

Hello Folks, I am unable to recieve incoming message while roaming even after activating easy roam. Can someone help me in this? Many ThanksSiddharth

I used to use wifi calling on my Pixel 6. I just bought the iPhone 14 Pro and I’m trying to enable wifi calling but when I do, it just returns a message saying “To allow wifi calling on this account, contact Koodo”.I would love to contact Koodo, but I can’t. I can’t make phone calls due to my hearing, yet I can’t seem to contact Koodo in any way. The only option is to schedule a callback, which I will not be able to answer. This is the least accessible company I’ve seen. 😡Anyone know how to resolve this or get assistance in a digital way (chat, email, text, etc)?

Hi, I have easyroam international and all the things activated, data is working and text messages are incoming but I get Error 8 when I try to send texts. I've restarted and rebooted my phone and status same, no texts go out. Agree with other customer why is there no documentation on Error 8?! @Koodo please help! 

I want to add a line ( my mothers cell ) to our plan for easier management however she is already a Koodo customer.  If I add a line online  will they still be able to transfer the phone number and then just close my mothers account?  

I am currently traveling outside of Canada for a period of 3 months. I want to place my pay-as-you-go plan on a seasonal hold and remove my SIM to replace it with one connected to a local carrier. My SIM would be returned and the seasonal hold would be removed in December when I am back in the country. Is this possible? Can the seasonal hold or plan be in place while the SIM is out of the phone?

I’m considering switching to Koodo from FIDO and the plan ($60/month for 20G) says on the website description that “Pay-per-use rates apply for multimedia (picture and video) messages. Excludes premium and subscription-based messages.” What does that refer to?

Hi, how are you? My name is Jenna and I am a Koodo client during summers but live out of country. I keep my phone on travel mode or whatever when I am abroad so that I can keep my phone number and buy a package each summer when I am in Canada. I am trying to arrange the travel hold, but am unable to do so online. A representative from Koodo gave me a phone number so I could arrange this when I returned home last month, but when I call the number a recording tells me I should go to the website and have the robot call me. As you likely know, this option is only available for Canadian phone numbers, so I have ended up in an endless loop of calling and being hung up on by the recording, or telling the robot to please call my Colombian number and being declined this option.The robot suggested I try Facebook and, while this feels incredibly unsafe and irresponsible, I think it’s my only option to try to change my plan to the travel freeze setting for the year.  Please help!Jenna Humphrey 

Hey so I had the 10gb for $60 and I consumed it all 10 days before my bill cycle, so I upgraded to the 20gb for $60 because there was an offer. I have been using data since but my usage is 0. How is this? Am i being charged extra for each mb? Or will I be charged for the next one?

Hey Koodo Gang, There are 3 subscribers on my account.  One of the plans has been on seasonal hold for over 4 years.  I would like to delete/remove that phone number (subscriber) from my account as it was my son’s and he no longer uses it.  How do I do this?

I recently move my plan to this plan of $60 per month for 20G. I got 4G instead and it’s annoying. My previous plan was $48 for 5G. 

Hello every one,I am outside my country (Canada) and I put temporally my phone on seasonal hold ( paying only 15$ per month). I will be in Canada tomorrow , back from abroad , and would like to activate my phone on the old plan to use once in Canada. Can i only change plan and the phone will be activated on the spot or do something else? . Thank you so much

I would like to switch plans with my wife but keep my phone and my number is this possible?