Plans & Add-ons

Anyone else unhappy with Koodo’s data plan for traveling in the US?  My wife and I were there for just over 2 weeks - cost was > $300.   This will be the reason I leave Koodo.

Hi Koodo team.I have 2 numbers under 1 account. Exact same plan, exact same signup date, same city obviously. Today I saw 1 of the 2 numbers has a “special offer” of $50 for 25GB offer, but the other number has nothing like that.  Can I get this offer on BOTH of my numbers, please ?  I am currently on a $50 for 12GB plan and was thinking of leaving for Fido or VirginPlus for more gigs. Thanks in advance.

I’m travelling in the US for a few months and planning to have my phone on airplane mode for the majority of the trip to avoid daily roaming fees. If I subscribe to visual voicemail will I be able to access my voicemails over wifi? 

I canceled my account but i was charged.My account hasn’t been cancelled? my number was 6474681137. I spoke to you on the phone to cancel and gave you the pin number, but why didn't it get canceled?  I don't have a Kudo SIM anymore, so I can't answer calls from this number. I want my account to be terminated.  

Hi I called the customer service to try to get my plan change form a 55$ 20Go of data to a an offer that Virgin was offering (old client for the internet at home) of 45$ for 20Go which an agent said I could have (if I didn't have a balance) which now I do. They refused even though they said so before...any help on that front?scared to schedule a call since the agents are down right rude...

Hi! I thought I would reach out here before I make an attempt at trying to contact customer service. I will be travelling for the 2022 Christmas holidays and I have Easy Roam added on to my plan but I'm not quite understanding how it works. When you have it added on to your plan, do you still have to pay for the $15/day fee? Or once you have Easy Roam added to your plan you don’t have to pay? Or is the $15/day fee only if you don't have Easy Roam added to your plan and you are using pay-per-use? If someone could answer my question(s) here without me having to contact customer service that would be greatly appreciated!

So I plan to go to Indonesia. I would like to still be able to be able to receive texts for 2 factor authentication purposes only. Are incoming texts free while I’m in Indonesia?

I have a Koodo Wireless Home Phone account already. Our hub/modem just stopped working. How do I buy a new one online? I have a self serve Koodo account.

Can someone who is experienced please clarify for me my plan? this is what it says I have: just to clarify, I have UNLIMITED minutes for INCOMING calls? 100 min for OUTGOING? Anything else? The fine print of stuff confuses me 

On the prepaid $15 plan, do INCOMING calls have UNLIMITED minutes? (For example, I know if I call, I only have one 100 min, but if someone calls me on the prepaid $15 plan, are the minutes unlimited?

I have got a second line under my account for my father. If he wants to take over his line under his name can he do that and keep the same plan and number?

Hello, I’m looking at adding another line, a wireless home phone. I tried to find information about international rates and cant seem to find anything. Are the international fees the same as with mobile phones?  If so, with the International Long Distance Saver add-on, calls to germany would be $0.05 / minute?  Thanks! 

I picked a new plan, $50 for 12GB but I was only given 8GB. The receipt says 12GB and when I click into my account it says 12GB but when I look at my usage it says 8GB. How can I get what I ordered?

Pre paid plans 

Why does my account statement say I have the following:   How come I have used 2.201 MB out of 3072(???) when I should have 2.201 MB / 3 GB?  BONUS Data Booster 3 GB 2.201  /  3072 MB

I will be traveling internationally and was wondering if I have one account with three phones, will I be paying the easy roaming fee for each phone or per account?

I purchased 1GB of extra data for $25 and it’s not working

I added funds to my data booster and it went towards my talk booster????  Can I get it cancelled?  Actually it’s my fault, went too fast.  I now have 600 minutes of talk time and will probably never use of all of it in my lifetime.  Any way to cancel it and transfer it to data booster please? 

I have an old iphone that I’d like to give to my 13 year old. The phone was purchased through Koodo and on a monthly plan before I upgraded. I’d like for my child to use it on prepaid account so my question is would I be able to buy a prepaid sim card and add a line to my account or would I need to set up a separate account for him?

I’m trying to set up international roaming on a prepaid plan after I’m already in Europe. The help system says: Log in to your Self Serve account. In the drop-down menu, select Mobile services. Select manage beside the Add-ons section. Find International Voice Roaming ($0/month) and select Add to Plan so you can call and text while travelling outside of Canada and the U.S.and so on. This help information seems to be outdated as the menu options don’t include “Mobile services” and when I go to adding add-ons, there is no international option listed. The information for the US roaming implies that it works internationally but I tried it and have had no luck. Is international roaming actually possible on a prepaid plan, and if so, how?Thanks!

When I click on my voicemail button, listen to my voicemail, and hang up ir tells me the call has failed. This happened once before and they needed to reset my voicemail in my account. Is there anyone from Koodo on here who could do that for me?

I see when I visited US I wasn’t charged the EasyRoam $12/day, i was charged by the data and calling i did.   I’m going to Europe in 2 days and I want to use the Easy Roam $15/day, not the pay-per-use. In my add-ons I added “$15/Day Easy Roam INTL”, but I also have “Pay-Per-Use Intl Long Distance, International Voice Roaming, and International Data Roaming”.  It won’t let me remove those.  Will I be charged by the data I’m using when in Germany or the $15/day??Thank you The error I get when I try to remove any of these is: “Oops! Some add-ons can't be removed. Please go to koodo.com/chat and enter '#AssistSS' to schedule a callback, and a rep will help you with this.”  And of course, I can’t get a call back and it directs me here.  

Hi i got a new iPhone. Both phone run iOS 16. try to transfer existing esimtransfer between near by phone : „no phone numbers found“ do I really need to buy a new esim everything I buy a phone?

I am in Germany and have both “Data Roaming” and “Mobile data” turned off on my Samsung phone yet I have an “R” showing above my service bars to indicate my phone is roaming. I received a service alert from Koodo yesterday. Are these issued each day the phone is roaming and what further can I do to prevent this? 

On my account I have International data roaming and International voice roaming enabled and will be traveling to Bulgaria for two months.  I will use wifi for data and won’t make calls from my Android phone but I will need to receive text messages.  I will have my Canadian cell phone with Koodo sim card and another phone that will have a Bulgarian sim card and number. How can I can I receive text messages on my Android cell phone with Koodo sim without incurring the $15 a day charge?   If I leave International data/voice roaming enabled on my account will it automatically charge me $15 for the day if I receive a text message from Canada?  If I turn off International data/voice roaming will my Koodo phone receive text messages?  I’ve seen on the web site that there is a $0.60 charge (I assume that is for sending a text) and a $0.25 charge for incoming text under the pay-per-use.  Is this correct?  Will turning off International data/voice roaming on my account switch my International us