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Seasonal hold

  • 8 August 2022
  • 7 replies
  • 145 views

Hi, how are you? My name is Jenna and I am a Koodo client during summers but live out of country. I keep my phone on travel mode or whatever when I am abroad so that I can keep my phone number and buy a package each summer when I am in Canada. 
I am trying to arrange the travel hold, but am unable to do so online. A representative from Koodo gave me a phone number so I could arrange this when I returned home last month, but when I call the number a recording tells me I should go to the website and have the robot call me. As you likely know, this option is only available for Canadian phone numbers, so I have ended up in an endless loop of calling and being hung up on by the recording, or telling the robot to please call my Colombian number and being declined this option.
The robot suggested I try Facebook and, while this feels incredibly unsafe and irresponsible, I think it’s my only option to try to change my plan to the travel freeze setting for the year.  
Please help!
Jenna Humphrey
 

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Best answer by Boa_Guy Koodo 8 August 2022, 14:56

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7 replies

Userlevel 7
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Hi there, @9jlh12 We assure you that you can reach out to an agent safely on Facebook or Twitter as previously mentioned in one of your other posts.  They have a way to safely authenticate your account and make the necessary changes as well. 

When you get a chance, please send a private message on Facebook (https://m.me/Koodo) or  (https://twitter.com/koodo) so we can look into this for you.

Cheers, 

Userlevel 7
Badge +4

For reference, here is your other post 

 

Hi there, @9jlh12 We assure you that you can reach out to an agent safely on Facebook or Twitter as previously mentioned in one of your other posts.  They have a way to safely authenticate your account and make the necessary changes as well. 

When you get a chance, please send a private message on Facebook (https://m.me/Koodo) or  (https://twitter.com/koodo) so we can look into this for you.

Cheers, 

Hi! Sorry I got to this post by replying to a Facebook post. In the end I think the conclusion was that there is nothing to be done, but thank you  anyway for your response. 

I am facing the similar issue, and no response on facebook messenger. 

Userlevel 7
Badge +4

@seenu  We have sent you a private message and also answered your private message on Facebook, feel free to check it and get back to us. :)

I want to put my mumber on seasonal hold for 3 mos but i am only able to schedule a callback for tomorrow . I will be out of canada tomorrow. What should I do?

Userlevel 7
Badge +4

I want to put my mumber on seasonal hold for 3 mos but i am only able to schedule a callback for tomorrow . I will be out of canada tomorrow. What should I do?

In that case, send them a message through FB or Twitter.

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