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The place to ask all of your phone related questions

1091 Topics

S
SharooBeginner
asked in Tips, Tricks & Troubleshooting

Will an unlocked Samsung A12 work with Koodo on a bring your own device plan?

Will an unlocked Samsung A12 work with Koodo on a bring your own device plan?

3
Allan M
2 years ago
H
Hound84Connector
asked in Tips, Tricks & Troubleshooting

Sending Group Texts

I just joined Koodo and when I tried sending a message in my previous group chat it said “Your SIM does not support multimedia messages”. Is this a koodo thing? If so I’m leaving immediately. 

8
H
2 years ago
R
RothdBeginner
asked in Purchases & Returns

Why cant I complete my online order?

I’m trying to order a new phone and start a new plan online and every time I get to the verification step I’m told that their systems can’t process my transaction at this time. I’ve tried several times both on my phone’s browser and on my laptop with the same result. This happens each time after I’ve entered the verification code that was texted to me.  im frustrated with the lack of customer support and think it’s criminal that Koodo is doing everything possible to discourage me from dealing with a living person either in a store or by phone. 

3
Cristian Koodo
2 years ago
B
BogShoot
asked in Tips, Tricks & Troubleshooting

OEM / Bootloader Unlocking

Hello. I own a Google Pixel 3A that I purchased second hand. I purchased it with the intent of loading a different operating system on it. This process has a step that requires a setting called “OEM Unlocking” in the phone to be turned on. You can find it in the developer options.Just to be clear, this is a setting within the operating system, and NOT SIM / Carrier unlocking. I am able to use any SIM card on the phone, there is no issue with this.Unfortunately, the setting called “OEM Unlocking” is not only turned off, but greyed out. I am not able to toggle it on. There is a  piece of text under it that says: “Connect to the Internet or contact your operator”. Connecting to the internet does not fix the problem.Therefore, I am led to believe that the reason it is disabled is due to Koodo. The person I purchased the phone from says that their carrier was Koodo. I’m not sure what happened or why- but it seems to be the only source I can think of. Again, just to be clear- this is not a S

2
B
2 years ago
M
midniAdvisor
asked in Tips, Tricks & Troubleshooting

Z Pad 10 - Genshin Impact?

I got a call from a koodo rep last night offering me a ZTE Z Pad with 4GB data for $26 (i’m not sure if this is a good deal but it sounds appealing), but i don’t really need a tablet per se unless, honestly, it can play genshin impact. does anyone know if this one can play that game?

1
Dinh
2 years ago
J
J HuBeginner
asked in Purchases & Returns

No SIM card after 4 weeks, no call back (issue now resolved)

I left a message in a previous thread with the same issue but I guess I got left out so I am reviving this.I contacted Koodo after 2 weeks because I didn’t receive my SIM card, the rep on the phone suggested I wait another 5 days due to delays caused by COVID. It’s now 4 weeks I still haven’t received my SIM card.  The rep suggested I go in-store and buy a SIM card and then call Customer Service to get a refund. However with the luck I am having trying to get answers, I highly doubt, I’d get a refund. At the moment, Koodo is charging me a service and probably the penalty for not paying the monthly bill for something that I do not own.“Robert T” and “Attila Koodo” please fix this immediately or anyone else who works at Koodo that isn’t an automated message.Thanks

2
J
2 years ago
C
Crystc921Beginner
asked in Purchases & Returns

How to cancel an online order for an iphone 13

Just received an email stating it’s going to take 12 weeks for iPhone 13 to ship?? How do I cancel my order? 

4
Mayumi
2 years ago
J
JennaM145Beginner
asked in Tips, Tricks & Troubleshooting

Data tracking on iphone

Hi there! so I just recently switched to Koodo so this is my first month with them, not entering second month. My data was supposed to reset on November 6th at 1159pm but it is November 8th now and I dont think it has reset? Ive never had data before so im alittle confused. When I go into settings and > cellular then I see my “current period” says 3.7gb (I have 4gb a month) so will this automatically reset back to 0 once the new phone cycle begins? do I need to manually reset this everyone month by pressing “reset statistics” at the very bottom? Or how do I keep track of the amount of data im using each month?  thank you 

2
D
2 years ago
C
Cheryl87Beginner
asked in Tips, Tricks & Troubleshooting

Not recieving verification sms for facebook

I’ve been locked out of Facebook since Wednesday. I have not been receiving the security codes via text at all. I am wondering if Koodo blocks those kind of texts or could it just be on Facebook’s end? 

5
M
2 years ago
Bryce Jardine
Bryce JardineBeginner
asked in Purchases & Returns

Notified of extra delay for my online order

Why is Koodo advertising 4-10day shipping before purchase and notifying it could be 3 months after purchase? I would be paying for a phone I don’t have on the next bill, how is this legal?

5
Allan M
2 years ago
B
Bob EnnsConnector
posted in Tips, Tricks & Troubleshooting

pixel 6 spell checker insers random words and characters

It takes much longer to type a short message as the spell checker seems to be second guessing what I am about to text. So have to constantly go back and edit out all the words it changed and inserted.Only option seems to be to turn off the spell check.Can I install a different spell check or use different version of Android,?The side swiping and angle swiping also very annoying and creates problems. If you side swipe to go back while in email it just archives the message next to where you swipe. Can I just get some arrow keys at the bottom of the screen.Seems a lot of half baked attempts to just make it feel different have not been thourougly beta tested with users and bugs worked out.Takes much longer to do things this phone.Probably sending it back.Samsung phone is so much more user friendly.FAILED me. Only good thing is the camera. 

3
M
2 years ago
B
Bob EnnsConnector
asked in Tips, Tricks & Troubleshooting

Pixel 6 slow charging

My new Pixel 6 came without a charger. So I am using the fast charger from my Samsung A70.The Pixel 6 says 32 minutes left at 98% charged. The A70 would do that in less than 5 minutes on the same charger.I also noticed I was down to 75% after one phone call.This phone is supposed to have a great battery. 

4
R
2 years ago
T
TsjBeginner
asked in Tips, Tricks & Troubleshooting

battery draining fast after android 12 update

After the android 12 update my battery is draining fast even with battery saver and adaptive battery onAny fixes? Thanks   

5
R
2 years ago
S
ScalzottomartinOrganizer
asked in Tips, Tricks & Troubleshooting

Samsung A52 not charghing properly

Hi! My samsung galaxy is quite new but i’m already having problems charging it.I need to change the position of the cable to charge it properly.. if i don’t flip it around to the side it likes it.. doesn’t charge.Did someone experience something like this?

9
D
2 years ago
M
midniAdvisor
asked in Tips, Tricks & Troubleshooting

"RTC Connecting" on Discord

I recently had to replace the SIM card for my Koodo phone (Xiaomi Mi 8), and now discord voice doesn’t work :(I noticed the issue right away, and tried changing the SIM again, but I still can’t use discord on data. wi-fi is fine, and everything else works (except my Mi Account  won’t reactivate, which is fine). Anyone else experiencing this? any way to fix it?

19
M
2 years ago
L
lxlfengConnector
asked in Purchases & Returns

Still waiting for my Iphone 13 pro max

Hi all,When I preordered the iphone 13 pro max 256gb in silver back on Sep 24, it indicated 2 weeks. I have not received any notifications of the phone being shipped yet even until now, is anyone else having the same delays?

8
L
2 years ago
J
Jesseh95ouseBeginner
asked in Purchases & Returns

Trying to get a new phone but site telling me to go to store

Wondering why the online koodo store keeps telling me to go to the nearest store to me?

3
M
2 years ago
K
Karen HamiltonBeginner
asked in Tips, Tricks & Troubleshooting

S20, having problems calling, incoming calls and texts

For the last several months my husband and I have had nothing but problems with our S20, dropped calls, can't call out, not receiving calls and not in our phone history, extreme static on calls, texts showing up hrs or days later.  He is a truck driver and must have reliable service, I'm a stay at home wife with serious health issues and definitely need reliable service.  I live in Selkirk ON and most people out here are having the exact same problems.  

4
M
2 years ago
F
Flor OBeginner
asked in Purchases & Returns

Buying a new phone outside Koodo retailer?

I currently have an iPhone 6s, but I am planning to buy a new iPhone (maybe an 11 or 12) by the end of the year. I am also planning to buy the phone at an Apple store instead of going to my local Koodo retailer because I don’t know if buying at Koodo will change my plan. So I wanted to ask: if I were to just buy a new iPhone at an Apple store and not Koodo, will I be able to just switch out my SIM card with no problem? Will I also be able to keep my current plan if I were to just get a new phone? Thanks.

1
D
2 years ago
F
FentonBeginner
asked in Tips, Tricks & Troubleshooting

Where can I find my IMEI?

it tells me to visit support.motorola.com to get help, but they’re asking me for my IMEI and I can’t access it. Any solutions..? UPDATE: Typo in title

1
Dinh
2 years ago
R
RLBRockstar
asked in Tips, Tricks & Troubleshooting

After accepting OS update for Google Pixel 4a, phone becomes unresponsive after a few swiptes.

I have a google pixel 4a. Today  I accepted an OS update. Then I updated all the installed applications.Now, when I turn the phone one, and swipe a few times, either on the home screen or in an app, the phone becomes completely unresponsive and I have to restart it.I have removed and re-inserted the SIM card, and it did not solve the problem. I cannot use my phone.The current system is:I would include the build number here but the phone is frozen again.What should I do.Thank you.

4
R
2 years ago
K
KyklistRockstar
asked in Tips, Tricks & Troubleshooting

Can I put a Koodo Tablet Sim from a Koodo tablet to another Android Tablet?

 I have a smart phone with a Koodo mobile plan.My car has a 3rd party  Android 10 car radio head unit.This Android device is basically a tablet and allows a LTE sim for data only.I would like to use car navigation using traffic & road closure information and maybe some music streaming without my phone.Can I put a Koodo tablet sim ($15/4G)  into this Android device??

1
D
2 years ago
S
SamsunggalBeginner
asked in Tips, Tricks & Troubleshooting

my new samsung a32 front camera looks like there is a constant sepia filter

I just opened my new samsung a32 front camera looks like there is a constant sepia filter on it? The colors are terrible. is this normal?

7
D
2 years ago
L
LYCHELLEBeginner
asked in Tips, Tricks & Troubleshooting

I have been having a lot of connectivity/roaming issues with my new phone

I recently upgraded my phone to a samsng a32. I have been having a lot of connectivity/roaming issues. Half the time my messages wont send, or i have to download received messages. My phone also doesnt like to connect to wifi half the time. I have noticed I am going through data like crazy because of it. What do i neeed to correct to rectify the issues? Thanks in advance. 

2
M
2 years ago
A
Austin.zinBeginner
asked in Tips, Tricks & Troubleshooting

Mobile Data not working properly. I can send and receive messages on What's App and Facebook Messenger. Google Maps, the facebook App and webpages won't load.

I live in BC but am traveling in Nova Scotia. Since I landed in NS my mobile data isn’t working properly. I can send and receive messages on Messenger and What’s app but using my mobile data for anything else I get the an error message saying “No Internet Connection”. I’ve restarted the phone several times and confirmed I’m registered on the Koodo network. My phone is showing I’m connected to the network. There are no other errors showing aside from the pop-up error I get when trying to use data.

5
R
2 years ago

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