Phones & Devices

Need a manual approval to port to public mobile

I ordered a phone upgrade March 9th. It's on a tab plan. The phone hasn't even been shipped yet and I have already been charged for it . How can they charge for something I don't even have yet? 

I am in the US for vacation and received a voicemail but when I went to listen it asked for my password. I didn’t even know I had a voicemail password as I’ve never been asked for it before! What do I do?

I’m looking at buying a new phone and switching to Koodo. Do they charge tax on the full retail cost of the device up front?Another carrier I was browsing advertised $243 due today but then the total cost jumped to over $400. I’m no math wiz but I know 13% tax on $243 isn’t over $400. When I hovered over the legal stuff, it mentioned they charge tax on the full retail cost.I’m just wondering if Koodo does the same or if their up front number is their advertised number, plus tax? Cheers.

Seems straightforward but what do I know. I would like my kids to have a watch (wearable device) that we can text back and forth with and possibly make calls. It should be independent (not needing a phone to pair to) and have a reasonably affordable plan. We tried the Garmin Bounce with LTE and the lag time and unreliability of message delivery made the product unusable for real life applications. Bell, if I understand their plan mumbo jumbo, requires having a parent plan (I refuse to pay $100 per month for a plan) and then add on the “standalone” watch plan.When is this going to be a thing Koodo?

Port of old number from Bell, replied “YES” to the text, switched SIM card, and checked my Bell account and my number with them has been cancelled. Koodo self serve also shows my correct number so it seems to think the number has been ported successfully. However, I can’t send or receive texts or calls and I haven’t received the welcome text from Koodo and have waited the 2.5 hours it says to wait on the website.I have scheduled a callback but the only number I have is my phone… on which I cannot send or receive messages or calls… so not sure how they’re planning to reach me.  I am concerned about my inability to use my current number and would like to resolve ASAP.

Hello,Whenever I call anybody, my phone says the number is not valid followed with three loud beeps. How can this be resolved?

Starting late last night (possibly earlier, but this is when we first noticed), none of our family’s  three Koodo prepaid phones are able to place or receive a call.  When we try to place a call, it disconnects almost immediately and says ‘call failed’ - when someone outside our family tries to call us it seems to start to connect, then just disconnects immediately.   All accounts are confirmed active and have minutes.   Texting and other functions are working fine.  Per a Google search for a solution, we have switched airplane mode on and off, and restarted the phones.  

Hi all,I have recently setup a business line in addition to my personal  line on my Samsung S22.  I need two voice-mail greetings,  one for each purpose.   Can you help?

I lost my phone yesterday (it’s gone, won't be coming back). I’m trying to buy a new phone through self serve, and I have a promo code I'd like to use. All is well and good until the final step where they send me a verification code to my cellphone number...except I can't receive it as I no longer have a phone. How can I proceed?

Got a new Samsung phone, how can I transfer the eSim on my old Samsung to the New One?

Received an email that asks me if I want to change my password.   Was this just a hack attempt?  i checked my account and it all looks good, but deleted the email.

has anyone used an esim voucher to activate on a phone and then later used the same voucher/QR code to activate a 2nd phone ( while deactivating 1st phone)?  I’m wondering if the voucher is a one time only (at $20 a voucher) or can be reused to move between phones in the same way a physical sim card can be moved between phones?

I need a Puk code I just activated a sim chip and now it’s locked and needs a Puk code

I am not able to receive texts from my bank in the US since switching to Koodo.  This is preventing me from logging into my banking app.  The app says to contact my carrier and ask them to allow short code text messages from 872-265How can I get Koodo to unblock this number?  I was receiving these texts when I was with another Canadian Cell provider in January.  

HI all, i’ve seen similar questions and answers, but wondering if there’s anyway of checking if Koodoo is blocking the SMS from the banks phone numbers? I’ve called the bank and my number is listed correctly. I’ve had this number with Koodoo for 6 months and i’m confident i was able to receive SMS codes from this bank previously.  The bank seem to think their number can be ‘blocked’ from sending SMS through. Apparently it can happen. Any ideas?

No problem with cell reception here for years until the past week or so. Started off, dialing any number would take 10-15 seconds to connect. Then dialing out would extend to 25+ seconds and not connect at all. Intermittent but frequent failures. Calls that connect frequently drop. Signal strength at my Samsung phone is -105 dbm. Anyone else in Thornbury area having problems?

I have a TLC 20 pro; everything was working fine with android 11.Last week it upgraded to android 12 and I started to have a problem right away calling out.when I call out it ring 2 times than it stops ringing for about 4 or 5 seconds than it starts ringing againand it will keep ringing until the other party answer or I get voice mail.The problem with that is the other party’s phone ring 2 times than it stop and look like it’s a drop call than 5 seconds later it start to ring again.Is there a way to go back to android 11 or maybe to reload android 12?thank you in advance 

I should receive a device because of an upgrade I made last Nov but never received any tracking number so I contacted Koodo and ended up with a tracking number with no delivery date. So, I contacted UPS and started an investigation about that parcel and UPS just confirmed that this parcel is missing and said they’ve send a claim to the sender, which is Koodo, and ask me to contact the sender as well for more information. I’m out of the country now so will anyone please flag a rep for me to help sort it out? I think Koodo should send out another device for me? My missing UPS tracking number is 1Z69V986DK12284750 Thanks. 

Hi, I stopped my Koodo service and with a negative credit balance before, this month I received the bill and the balance is zero, I guess it been refunded. But I did not set up any pre-authorize payment and I moved out from the previous address. Can I get that cheque? Thank you. 

my husband and i just switched to koodo and now i cannot call him and he cannot call me but we can receive and make calls to other people.  does anyone know why?  and how to fix it?

While I was visiting the states over new years my airliner lost my bag.They then gave me a card with their phone numbers one being a toll free line.I called multiple times to try to get through but I kept just waiting for a few hours.Im just checking my monthly phone bill and it’s nearly $500. I was under the assumption toll free lines are free. Am I wrong?

I bought a prepaid SIM card in the US since I will be here for 2 months.  It won’t connect.  They tell me there are restrictions on my phone when they checked my IMEI.  Why is this? Is it because I still have a tab on my phone?  Do I have to pay this off before I can use a temporary US SIM?

I have two koodo phones - one is an iPhone XR (~3 years old) and the second on is a new iPhone 14 (2 months old).  I use the XR, my daughter uses the 14.  We have noticed that the signal on the 14 is significantly worse - we can be sitting right next to each other in the car and I have service and she does not.  Likewise in buildings - many times she has no service and I do,  Is there any explanation for this, is there some setting that could be causing this.  I thought a newer phone would be better than my older one, but apparently not.

I have no internet without WI-FI. It worked fine for 3 years suddenly stopped  this month with no reason.  Usage for Feb 2023 is 0, my account is  in good standing there was no changes to my phone or account. Help!!!!