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1119 Topics

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Brian Mc.Beginner
posted in Tips, Tricks & Troubleshooting

Real or Scam

Received a text from>  admin@app.telus.com stating that due to a data-roaming usage error we have issued a return of $87.96 and to visit our customer portal to obtain a credit>  https://mobilitycustomerreturncenter.ink  Telus-Koodo-CanadaAnyone else get this? Real or scam?Thanks for any feedback

1
L
1 year ago
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EstefaniaMSBeginner
asked in Purchases & Returns

Upgraded plan but no confirmation received

I upgraded my plan and phone and I was charged the shipping. I received a first email showing the charge and that I would get the tracking number and the approval within one day. It's been two days and I haven't received anything, is there an issue?

2
E
1 year ago
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SlimOrganizer
asked in Tips, Tricks & Troubleshooting

koodo LTE coverage

Why is it when I use my phone in a store my iPhone 13pro switches to 3G? Is it because of Koodo’s poor LTE coverage? What’s going to happen when 3G is dropped in Canada?

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F
1 year ago
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ripped off customerBeginner
asked in Purchases & Returns

new phone not received

I signed up for a Cyber Monday promotion including a new Iphone 11 on Nov 28. I received an order confirmation same day and my credit card was charged the 11.30 shipping fee but haven't received any info about shipping the new phone. I have several friends that signed up for same promotion on the same day and they received their phones last week already. Order number is HFO34416979.

1
Dinh
1 year ago
Sazia18
Sazia18Connector
asked in Purchases & Returns

is the free iPhone 11 locked to Koodo? Is it mandatory to boot the new iPhone 11 with a Koodo sim card?

my husband got a free iphone 11 from Koodo. Its brand new and sealed. I want to know if he sends it to his mother in Bangladesh in sealed condition, will she be able to use the iPhone there? I heard from someone that it is mandatory to boot the new iPhone 11 with a Koodo sim card, is it true?

10
F
1 year ago
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bbroadbentOrganizer
posted in Tips, Tricks & Troubleshooting

help! apartment buzzer not working

I don’t know if anyone is able to help. But I’ve been living in my apartment for 7 years now. And I have my cellphone connected to the front buzzer so when someone calls I can let them in by pressing 9 on my phone. But all of a sudden it stopped working a few months ago. (After about 6.5 years) which I thought was strange. I had an iPhone 8. My strata manager said he has looked into it (so he says) but says it’s just my phone? (Everyone else’s works though..) so I went and got a brand new phone a few months ago, iPhone 12. And it still will not work. So it can’t be the phone. When you try to buzz me it just goes straight to my voicemail and it doesn’t even show the front door ringing on my phone at all. I have a friend in the building and she has no issues at all. Not sure if there’s anything else I can do. I’ve made sure the front door number isn’t blocked on my phone or anything but I find it strange because it just stopped working all of a sudden after 6.5 years and it’s very annoyi

14
A
1 year ago
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FergycBeginner
asked in Purchases & Returns

Order not Processing

I ordered a phone upgrade on Sunday and still haven’t gotten the shipping update, is this consistent for orders over the weekend?

1
Allan M
1 year ago
madeh2050
madeh2050Beginner
asked in Purchases & Returns

50G for $45 offer - Reeived order confirmation but nothing else since

I placed an order for the promo and received a confirmation in my email. Did it together with my spouse on the same day (before it expired), he got a debit alert for the $5 sim card fee but I did not. Now he has received email that his SIM has shipped but still nothing for me. How do I get Koodo to honour my order? Help!!

2
madeh2050
1 year ago
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JohnsterConnector
asked in Tips, Tricks & Troubleshooting

Missed calls

I have recently had an issue where I’ve started to miss calls.  My phone doesn’t ring, and call logs show a missed call, but all I get is a voicemail notification.  This has caused me to miss some important calls and makes me not trust my mobile service.  I know the phone is working because in one case, they called back and it did ring and I answered.  The phone was sitting in a charger on my desk for both calls and they were only about 2 minutes apart.  I need this looked into as it makes my phone untrustworthy for receiving important calls.

4
J
1 year ago
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Epic_543Organizer
asked in Tips, Tricks & Troubleshooting

Phone Number Transfer Error

Hi I got my new iPhone 14 Pro Max I am transferring number from virgin to Koodo I keep getting error try again in 1 hour or refresh page been like this for almost 5 hours my number is eligible to be ported I checked

8
David Trac
1 year ago
G
GeefBeginner
asked in Tips, Tricks & Troubleshooting

Pixel 7 Wifi Calling not working

I received the pixel 7 yesterday, and when I try to turn on WiFi calling it tries for a few minutes, then says to contact my carrier to activate it. I tried schedulling a callback to get help, but it wouldn’t allow me to and suggested the forums instead.  

3
R
1 year ago
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BillTRKBeginner
posted in Tips, Tricks & Troubleshooting

Audio cutting out during calls

Hi, Recently, I’ve been told that my audio cuts in and out whenever I make a call (I have an iPhone 7). As a result, there would be times at random where the recipient cannot hear my voice (however, I can hear their voice perfectly fine during the entire call).My mother has been experiencing the same issue with her phone as well (iPhone 6 Plus). It seems like this audio cut-out happens whenever we call someone (outgoing call), but it doesn’t seem to happen for calls that we receive. We can still hear the other end perfectly fine in both cases. We have not tried calling each other yet -- all of these experiences are based off of the people my mother calls, and the people that I call.We live under the same roof and same Koodo data plan w/ family members (if that makes any difference).I’ve tried out the echo test number (+1 226 244 4444), and the test number that records and plays back my voice (+1 416 342 9562), but my voice plays back perfectly fine and uninterrupted (I verbally counted

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Dinh
1 year ago
I
Isabella_AdelineRockstar
asked in Tips, Tricks & Troubleshooting

Difficulty porting number

I followed the instructions to port my number from Rogers to Koodo.  I have not received the text I’m supposed to say yes to, but I do note that the service provider at the top of my screen now says Koodo.  I’m not sure whether to put my new SIM card in it or not or keep waiting.  In addition, I’m porting 4 numbers….how do I tell which SIM card is for which number? 

2
I
1 year ago
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sharper4Beginner
asked in Tips, Tricks & Troubleshooting

Help please, Account number error when transferring phone number

I am trying to transfer my number from Public Mobile.  I keep getting an account number error message, even though the number is correct.  Tried using the IMEI and that does not work either. I have tried to schedule a callback, but no luck as no agents available.    EDIT:  did get it to work without putting the dashes in the account number 

1
Allan M
1 year ago
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snowbunnyyyOrganizer
posted in Tips, Tricks & Troubleshooting

Tips for eSim Activation/No Service Issue: Resolved with Callback

Hey all, For those having issues getting in touch with Koodo customer service, I just resolved my #ServiceIssue over the phone with them and wanted to share my experience and lessons learned.What happened: No service (data or calls) after porting in from Telus to Koodo via eSim on Mon, Nov 28.Resolution/TLDR: Koodo customer service rep activated eSim on her end successfully. After 2 days of self serve and online troubleshooting, I finally got access to another phone line to schedule a callback, which I received as scheduled with no hiccups.8:05AM - Tried to request for a callback in chat, the response: “We’re busier than usual right now, and unable to get you to a rep at this time. No worries, though. [The bot] can still help you! Select a topic [to start all over again]...” 8:07AM - Restarted chat to request a call back again, and received callback confirmation in chat upon 2nd try: “Your call is booked”! Tip: if chat isn’t letting you schedule a call, try again until it does.8:45AM -

2
S
1 year ago
A
AbraConnector
asked in Tips, Tricks & Troubleshooting

Strange SMS Message

For the last four nights, at exactly 10:30 PM, I get sent an SMS message with a link on it.  It is sent from what appears to be an e-mail address from overseas: “hossein.hamdani@ist.edu.pk” <hossein.hamdani@ist.edu.pk>.  I NEVER click on the link, I simply delete it.  But I can’t block the messages from coming through because they aren’t being sent from a number, rather an address.  This is becoming tiresome because I have to turn off my mobile data shortly before this message arrives so that any information won’t accidentally be auto-downloaded from the SMS coming through.  And this reeks of a scam.  Has this happened to anyone else, and is there some method by which I can block this from being sent?

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A
1 year ago
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vigneshitaliyaBeginner
asked in Purchases & Returns

retun

I purchased new device from the shop before 7 days, I do not like device so I want to return it.I am trying to call on koodo from last 5 days. even I request for the callback thousand of times.How I return my device??

1
Mayumi
1 year ago
Berettaboi
BerettaboiRockstar
asked in Purchases & Returns

can you sell back/return phone that's on a tab?

I started on a new plan last December, and took on a Samsung s20fe 5g. I ended up not opening the phone for a month, and after that time I tried it for about a week before deciding I didn't like it (mostly larger size, but some functionally I didn't like), and went back to my using old phone (Samsung s8 active). Now it's really time for a new phone as my s8 is starting to malfunction a bit. So, wondering if Koodo buys back/allows return of phones (specifically on a tab), to sell on the pre-owned market to be customers, or I'll just have to sell it myself? I would love to get out of the tab, maybe switch to another plan. I owe $100 +400 for the tab in total, 11 months remaining. The phone is basically still new, great condition, used for a week. 

2
Berettaboi
1 year ago
J
Jon_CBeginner
asked in Purchases & Returns

Received the wrong phone

After a second call back we determined that the phone that was sent was a 64Gb not the 256Gb that should have been sent. The call center rep informed me that they needed to perform an investigation before they could take action. Which is frustrating but I was understanding and agreed.  It is now the 29th. I have not heard anything more, I still have the wrong phone which I'm paying for and on top of that I can't reach anyone or book a call back because I receive this automated message "We're busier than usual right now but there is no need to talk to a rep as all our offers are _ or in store!." which is not helpful at all. Can you please help me sort this out? I really just want the phone I ordered. I'm not interested in how or why it happened, I just care that it did happen. I would just like it fixed. How can I get ahold of someone? 

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Allan M
1 year ago
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tapasBeginner
asked in Tips, Tricks & Troubleshooting

e

I went to greenmobile store to port my Fido number to Koodo. I was told that Porting is done and I just need to put the  koodo SIM once Fido SIM is inactive.I did the same , but Koodo didnt activate the SIM yet.. It has been more than 48 hours (Since Friday 4PM) .My number is still inactive.I went to store again yesterday, they raised another request and gave me temp number. Now when I called them today , I was asked to wait for another  48 to 72 hours.Everytime I call Koodo customer service , they either transfer the call which gets disconnected after sometime or says it will be activated within 2 hrs.Such a bad experience. Dont know when I will get my number back again.Can anyone help.

2
T
1 year ago
D
DMMBeginner
asked in Tips, Tricks & Troubleshooting

Adding a second line

If we add a second line to an existing account will we get a new phone number for the second line? (It is for a phone that does not currently have a phone number.) 

2
D
1 year ago
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NorthwestAtomConnector
asked in Tips, Tricks & Troubleshooting

Ported number - texts sent from wrong number

Hi,I ported my old Rogers number last night to my new Koodo account.  I can send and receive phone calls using the ported number.  I can also receive texts sent to my ported number.However, when I send a text, it shows up as being sent from my pre-ported number, not the number I’ve ported over and want to be used.How can I get this fixed?  I not excited to wait 2 days for a callback via the chatbot.Thanks,Garrick

4
N
1 year ago
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M2JBeginner
asked in Purchases & Returns

Received a package but no phone

Hello Team Koodo,Performed Hardware upgrade during Black Friday. Received the shipment today but no phone inside the box….only SIM card.  Can anyone please advise? Thanks

1
Allan M
1 year ago
J
Jkim1Connector
asked in Tips, Tricks & Troubleshooting

i need help with puk asap!!

I locked my sim and need puk code asap help!!! 

5
Boa_Guy Koodo
1 year ago
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LunabbAdvisor
asked in Tips, Tricks & Troubleshooting

pictures via text not working + int. long distance usage

Been with Koodo many years, my plan originally had the unlimited International texts and pictures, it worked all the time.At sometime since October 2022, sending pictures does not work, the screen shows it keeps loading but never sent, which is not succesful.Just wonder why because my plan which was changed recently, still nclude texting and pictures, and I was just trying to send pictures via text to local numbers.I read some thread about it but do not quite understand the difference between MMS and picture texting. If MMS and picture text are different, then how am i supposed to picture text without MMS?Besides, where can I track my international minutes usage via self-serve? My friend with Fido does not have to deal with all these problems. Everyone from Koodo who got that unlimited or 1000 mins long distance add-on has to schedule a callback from Koodo or visit the store to get the sales rep to call Koodo to fix it (by adding the pay per use int. Long d mins add-on in order to use

4
L
1 year ago

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