I have no internet without WI-FI. It worked fine for 3 years suddenly stopped this month with no reason. Usage for Feb 2023 is 0, my account is in good standing there was no changes to my phone or account. Help!!!!
Answer
No internet without WI-FI
Best answer by Dinh
my phone works correctly i power it off didn’t halep
Which phone are you using? I assumed you turned on cellular data?
Also, if you are using an Android phone, make sure your APN was set correctly as per this https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone
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I have no internet without WI-FI. It worked fine for 3 years suddenly stopped this month with no reason. Usage for Feb 2023 is 0, my account is in good standing there was no changes to my phone or account. Help!!!!
What happens when you insert your SIM card in another device? Are you able to use your data?
+4my phone works correctly i power it off didn’t halep
Which phone are you using? I assumed you turned on cellular data?
Also, if you are using an Android phone, make sure your APN was set correctly as per this https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone
yes data is on. in my APN setting is sp.telus.com should i change to sp.koodo.com as per example/
other info is not set
+4yes data is on. in my APN setting is sp.telus.com should i change to sp.koodo.com as per example/
other info is not set
Yes, sp.telus.com is not correct. Make sure it is Koodo and restart the iPhone.
when i made changes you suggested i lost even WI-FI internet. Wend back to previous setting which is TELUS, Now Im back to the original problem WI-FI works d ata is not...
+4when i made changes you suggested i lost even WI-FI internet. Wend back to previous setting which is TELUS, Now Im back to the original problem WI-FI works d ata is not...
WiFi is something different. If you set your phone to sp.telus.net, it only worked if you were a Telus customer.
Anyway, I recommend you keep the Koodo SIM in the phone and try to reset network settings of the phone to see if it work or not.
Have you also checked if your cellular data was on?
OK I created a new APN for KOODO now WIFI works but data still doesn’t. there is also setting for PORT and Proxy in addition to MMSC port and proxy they are not set . My phone is XAIOMI Mi Note 10
MIUI Global 13.0.2
Andreoid version 11 RKQ1.200826.002
SECURITY UPDATE 2022-08-01
+4You made me confused. WiFi had nothing to do with your cellular data. Those are 2 different methods to access internet.
If possible could you post a snapshot of your current APN here? (Hide all personal information before posting pls)
Also, which plan are you on, are you a prepaid or postpaid customer?
OK I created a new APN for KOODO now WIFI works but data still doesn’t. there is also setting for PORT and Proxy in addition to MMSC port and proxy they are not set . My phone is XAIOMI Mi Note 10
MIUI Global 13.0.2
Andreoid version 11 RKQ1.200826.002
SECURITY UPDATE 2022-08-01
Did you just upgrade to Android 11 on your device?
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