Phones & Devices

I live in Alberta.But my first bill charges a PST in the amount of $4.76.I need to dispute this wrong charge due to no PST in AB.

I received 3 sim cards as I am transferring 3 phones - does it matter which sim card goes in which phone - or are the setup as part of the phone's transfer process?

Says I can finance an a15 for 11/month but I know that's on top of a phone plan/contract. However I cannot find the minimum plan that will work before starting the split process. 

Hello,I was trying to use my phone today to get back home by bus. However, it will not do that unless I have wi-fi while I am outside. How do I fix this?

I am in BC for a month and my old phone has stopped working. I tried changing my address before ordering but it doesn’t go through. I can’t find anyone to talk with about this. Any help appreciated. (A Koodo outlet got a link sent to me for a call back but the link didn’t work). Thanks 

The sim I purchased has not arrived. Please send asap.

I am a currently a Koodo customer and I have both a Koodo home phone number and a Koodo cell phone on the same account. I plan on only keeping the home phone number and transferring it to my cell phone.Before doing this, it occurs to me that I should save the text messages and photos from my old cell phone number as I think that all those messages and photos will be deleted?  Any ideas on how to go about this? I use an iPhone.Any help appreciated, thanks! 

I have a number of lines with Koodo and they have all been working fine, up until yesterday.One line can no longer get any incoming communications; SMS (not received), incoming phone calls (straight to voicemail, with the customized greeting). Mobile data works however. Outgoing text/phone calls work perfectly.All the other lines work flawlessly. This line has been working fine since we moved to Koodo in November.I’ve reset the APN, tried downgrading the network service mode from 5G to 4G, to 3G. Turned off RCS, rebooted, powered off and waited 5 minutes, everything I’ve been able to find.I suspect this is a service issue on Koodo’s side; I’ve filed for a support callback, but it’s now been over 2 hours past the scheduled window, and I’d really like to get this resolved.

I am unable to access my voicemail from my mobile phone! There are active voicemails there but when trying to access I am told that I have NO active voicemails 

Hello,When my data is off at home, I do not receive notifications from a group chat or if it is a picture. I turned on all of my notifications, yet nothing happens. Any help?Samsung S23.

Installing Koodo internet.  Won’t go online. power goes solid greenDS goes solid greenUS goes solid greenOnline flashes a while then goes out and both DS and US flash in synch??I currently have Rogers Internet and disconnected that modem to connect Koodo. What do I need to do ? thanks 

Hi I have switched from Bell to Koodo last week. However, the number is different when I call others. a friend told me that different number is being shown.   kindly guide what to do. 

I was on the phone today with support for over an hour, I had a problem transferring my phone number to a new phone. And I almost gave up on actually resolving this issue. But the support agent solved it in the end! But because it had to do with number transfer, our call disconnected and I wasn’t able to let them know that it worked and thank them. Unfortunately, I also don’t remember their name. How can I leave my feedback so the right person saw it?

I was so  excited to order the Pixel 8 Pro I have had my eye on the pixel forever. I ordered it and when the webstore called to verify my address I was working. The message said they would try to call back in the next few days. I did not receive another phone call. I tried the online assist and it just kept telling me it didn’t understand the question. Now they won’t honour the price that I originally purchased the phone for and paid for the shipping. I can’t afford the price of it now so I am so disappointed. Does anyone know if there is a complaint line that I can call?

I purchased two SIM cards at the same time, selecting a plan for both. The SIM cards arrived but only one of them shows up on my account and works. How do I get the other SIM card registered/connected to a plan and working?

Hi! My phone was stolen and I don’t have a way to call koodoo. My dad gave me a new phone but it has no sim card. If I could just get a sim card sent to my address so I could take calls again that would be wonderful thank you. Phone is 819 213 4442 but obviously I can’t use it until I have a new sim card

Hi ill buy my first phone here i found out there is tab bonus for some devices and up front as well, if tab bonus offer 200 and phone upfront is 100, can i use for reduce upfront payment so order without any payment

so I signed up for US talk and text and the next day I m travelling in the us and my phone won't accept or send any calls…..calls all fail ….sonow I can't talk to anyone to fix it and my 16 day vacation has no phone calls that I need ….this is the stupidest company to deal with ever and when I get home im switching to freedom …..I can't believe how ridiculous this is ….larry 

My Samsung Galaxy S20 FE 5G is not letting me use 5G after switching to a 5G plan. I tried resetting my network settings and received a new SIM card from a Koodo store. I can only receive LTE signal even in a 5G zone. The phone was purchased through Koodo. 

I received and setup my Koodo Internet modem and router.  I have them currently working as a stand alone network while my current DSL connection is still active and serving my household.I do not want to use the supplied Telus wireless router and would like to know what settings to apply to my current router to make the connection.  My current router just like the telus router has a 2.5Gig interface that will work with the cable modem.

Hi, I am looking to purchase the S23 Ultra but it says under technical specifications that it is offering both 8GB RAM and 12GB RAM? Which is it? Also, how do I get the cables and power supply? This is so bizarre that they are not sold together!  Thanks

I would rather not have voicemail.  If I don’t answer a call, I would prefer the caller hears a message saying something like “ this user has not activated their voicemail” and then hangs up on them.  They would need to call back another time or send me a text.  I would never need to check voicemails, nor risk missing any VMs, or remember how to access VMs.  Is it possible to de-activate this feature?  I don’t recall activating it when I became a Koodo customer a few months ago, but mine seems to be activated with a generic greeting.

I moved into a condo in 2022 and have had nothing but problems since. Calls are dropped, some before I even answer them and some in the middle, and texts take forever if they go through at all. I'm assuming the building is part of the issue?  Most days I'm lucky to even have one bar of coverage 

I got a my SIM card for my phone which is an alcatel flip phone that was BELL but won’t register to work on Koodo’s network. What should I do?

I just received a message informing me that my LTE calls are turned off. What does this mean? I havent made any changes to my account.