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1196 Topics
H
hermantkBeginner
asked in Tips, Tricks & Troubleshooting
suddent increade in data usage

My data usage has suddenly gone from about 5mb per day to 3 gig in 8 days.Any suggestions?

111
G
11 months ago
Z
zmikersBeginner
asked in Tips, Tricks & Troubleshooting
wifi calling stopped working Galaxy S21

AS the title suggests, my WiFi calling just stopped working on my galaxy S21.  It was working flawlessly for months and just quit.  I’ve cleared cache, restarted phone, reset WiFi, but still nothing.Has anyone else experienced this issue?

301
Dinh
11 months ago
J
JimRockstar
asked in Tips, Tricks & Troubleshooting
Samsung S23 FE

3 days old Samsung S23 FE purchased to replace my aged S20 FE 5G because the 5G never did worked on that phone.  Quite happy with this new phone EXCEPT I need WiFi Calling, ie: VoLTE.  Apparently this “upgraded” phone doesn’t include this feature.  Does Koodo have to activate this for me?  There on no answers to this on Self Serve and no apparent way to contact a tech support person.Anyone have any ideas?

2112
J
11 months ago
R
RubeeBeginner
asked in Tips, Tricks & Troubleshooting
cannot receive text message (port from fido to koodo)

I was at the store on Nov 27 and the rep helped open my Koodo account and ported two lines from Fido to Koodo.  I only noticed yesterday that I haven’t been able to receive text messages all this time.  People can receive my texts ok but I didn’t receive any of their messages.  I tried all the troubleshooting steps and nothing works.  Need help please.  Data and calling are ok. 

551
Dinh
11 months ago
D
dylan_not_bobBeginner
asked in Tips, Tricks & Troubleshooting
Verifying My Info for New Activation

I am from Ontario but currently living overseas. I am returning home to take up a new job and I am trying to sign up for a new service with Koodo.I did the initial online process of picking my plan/phone etc and it was accepted/charged to my card.I then got an email saying that the process is stalled as I need to schedule a callback to verify my information.Koodo specifically says they won’t call an international number and I do not have a Canadian number as I have been overseas for a number of years.I have tried emailing but received no response.Can anyone let me know what info they might be trying to verify, how they do so, and if it would be possible to do so via email and/or authorize someone else (a family member residing in Canada) to verify information on my behalf?Thanks!

1791
Dinh
11 months ago
D
dcolombeBeginner
asked in Purchases & Returns
Shipping Address

It seems to be a systemic problem here that Koodo won’t actually post the solution to…I am trying to purchase a phone online and have it shipped to a location that is NOT my billing address. I spoke with Customer Service and they said, “Sure, no problem.. the online order dept can do that for you”.Once I was transferred over to the online order dept., they said, “No, I cannot do that for you”.   … and when I asked how do we change the location to where the phone gets shipped, he said I can’t.So, there is no way to separate my billing and shipping address?I can't get a phone shipped?… without changing my billing address?I can’t even get a phone shipped for pickup to one of their stores??This seems to be a bit prohibitive, and really should be a way around this…. Any Suggestions??

2511
Dinh
11 months ago
S
SinghzkingBeginner
asked in Tips, Tricks & Troubleshooting
Not able to login

Hi I signed up online on 27th November and ordered a sim . Neither I have received the si nor any information about it.when I try to log in my password doesn't work.if I have tried password reset several times but I don't receive any email for instructions on the registered email.everytime I try forgotten password I am told that an email has been sent but I don't receive anything.

4034
S
11 months ago
A
Anne1949Organizer
asked in Tips, Tricks & Troubleshooting
Deleted Phone Message

Is it possible for me to retrieve a phone message that I didn’t save?

1052
A
11 months ago
T
Timsan66Beginner
asked in Tips, Tricks & Troubleshooting
Koodo 5 G service

I have the Samsung S20 FE 5G 5G phone and switched to a 5G plan. From others that already posted there is no fix?Correct?My question is that if the issue does not get resolved what happened to my speed….I switch away from my plan with speed boost ( thinking I was going to get 5G speed)….I see 4G/ LTE and LTE plus( top 4G speed?) show up on my phone. Does anyone have an answer? Have i lost speed not having speed boost? thanks!

1321
Dinh
11 months ago
P
Poked and ProddedBeginner
asked in Tips, Tricks & Troubleshooting
Email to Text Message

I can receive email to text on my phone from my employer (yay!) but when I try to send a test email from outlook on my laptop, it doesn’t go through.  Last night, I thought I’d try to send an email from my gmail account instead of through outlook, and it went through!I thought I’d share this discovery, in case anyone else is having trouble doing this. Also, to see if there is a setting somewhere in my outlook that I may be missing which is preventing these emails to get through to my phone?Thanks 

6730
P
11 months ago
F
flyingaroundBeginner
asked in Tips, Tricks & Troubleshooting
Hotspot - devices can connect, but no internet connectivity. Accessing Internet thru cell data on phone works.

Been trying to track down this problem for months on and off as time allows. As the title says, internet using cell data works on the phone. Hotspot, when enabled, allows other devices to tether, but no tethered devices has internet access through the hotspot. A breakthrough today that only makes things more confusing...In my APN settings, I have an APN called Koodo (editable) and another called Koodo Tether (not editable), and if I delete the Koodo APN leaving only Koodo Tether, internet connectivity through the hotspot comes back.Of course, by deleting the Koodo APN, I lose 4G and LTE access until I reinstate that APN either manually or by re-loading from default names, however.(Also, I cannot add “dun” (APN Type under Koodo Tether) to the APN type under the APN Koodo - it says carrier does not allow it; although I can imagine there are very good reasons for this limitation )What am I missing?

5714
F
11 months ago
Vittelman1
Vittelman1Beginner
asked in Tips, Tricks & Troubleshooting
How to activate 5g on my Samsung S20 FE 5G

I recently upgraded my plan from 4G/LTE to 5G. I’ve read that I need to go into connections/mobile networks/network mode and  select 5g but the only options I have listed  involve  LTE/WCDMA/GSM. Do I need a new SIM card?

3801
Allan M
11 months ago
John Zarubiak
John ZarubiakRockstar
asked in Tips, Tricks & Troubleshooting
5G not working on a 5G plan

I switched to a 5G plan from a 4G plan and traded 5 gigabytes away for this process. Now I am only receiving LTE at 48 megabytes per second. Very disappointing. Is this part of the way things are promised? One thing receive another. I reset my phone. Took out the SIM card. When I first reset my phone it did show 5G for about 3 seconds and then went back to LTE

1383
Dinh
11 months ago
M
markuninBeginner
asked in Tips, Tricks & Troubleshooting
Pixel 7 5G not working

Hello!I’ve switched to the new 5G plan, but the phone still shows LTE or LTE+ only.I’ve done so far:Rebooted the phone Reinserted the sim card Reset network settings Turned airplaine mode on and off.The phone is fully updated. It shows 5G selected under Preferred network type, but it shows only LTE under data network type when I dial *#*#4636#*#*.Any suggestions how to fix it?Thanks.

3981
M
11 months ago
E
Enya McKennaBeginner
asked in Purchases & Returns
switching from freedom to koodo

I switched from Koodo to freedom last March 2022, worst decision, and I want to switch back to Koodo. I'm locked in till March next year but anyone know if I can get out earlier?

8761
Sophia
11 months ago
6
604DarkhorseConnector
asked in Tips, Tricks & Troubleshooting
5G Not Working after Plan Change

Hello, I changed to a 5G Plan, but my device is still only connecting to LTE.  Device is a iPhone 13 using a Physical SIM.  5G is set to “5G On” in settings, and I’ve tried restarting multiple times, along with doing multiple “Reset Network Settings”, along with removing and inserting the SIM a few times.  Still nothing… The speeds on LTE are horrendous getting 10Mbps down/up while getting 5 bars, and being able to see the Cell Tower from my window. If I put the SIM from my work phone that’s on Telus, it connects to 5G just fine, so I doubt it’s a coverage issue  Koodo support has been hopeless so far… 

6449
D
11 months ago
B
blingamoAdvocate
asked in Tips, Tricks & Troubleshooting
5G connection problem

I switched to a Koodo 5G plan.Not connecting to the 5G Network. I am(clearly)  in a 5G coverage area according to the Koodo map.My phone is a Samsung S22. Turnedoff the power saving mode. Set Network mode to 5G. It has check mark.Restarted the the phone. Removed the Sim Card and cleared the Sim Toolkit Cache.When toggling Airplane Mode is shows 5G for 1 second and then reverts back to LTE.Trying to get a Koodo Callback failed . The "chat" goes endlessly in questions and suggestions.My wife's phone, also S22 has the same problem.What could be the problem and how to solve it?Thanks for listening  

15873
B
1 year ago
W
ww1534Beginner
posted in Tips, Tricks & Troubleshooting
Port Bell landline to Koodo wireless home phone

Hello!While going through the process of porting a Bell landline to the Koodo wireless home phone, I found that there weren’t any instructions available specifically for this situation.  When I asked a rep, they sent me the instructions for porting a cell #, which are quite a bit different after the first few steps.  Here are the steps I followed for the landline port in November 2023.Do not cancel your Bell home phone line! Go to koodo.com/changenumber. Log into self service. Select “Transfer your number from another provider”. Enter landline number to be ported. You will be directed to go to the virtual assistant KoodoAssist and type #porthelp. You will then be asked to choose a time for a call back from a rep.  Note: depending on how busy they are, this could be same day or next day or two, so be prepared for the extra time. Koodo needs the following information from the landline account for the port:   Name on account, address on account, account number. Note:  a rural address can

4690
W
1 year ago
D
Deb_CanadaRockstar
asked in Tips, Tricks & Troubleshooting
Incoming text not received while traveling internationally

Hi Koodo community! I am traveling abroad (Kolkata, India), which is covered by the carrier Aircel, according to Koodo coverage map. I, however, am not getting any texts to my number, although I kept the "roaming" button on for the Koodo SIM. I do not want to be charged for EasyRoam as I do not need to make calls or send texts, therefore I did not add EasyRoam services. I just need the texts to come in for verifying my digital profiles, like 2 step verifications on certain bank accounts, emails, etc.  What can do to make sure that the incoming text service keeps functioning while I travel without being charged $1800 per month for EasyRoam?

5095
D
1 year ago
R
ragingvikingCoach
asked in Tips, Tricks & Troubleshooting
5G Plan not working on iPhone 12

Hi folks, I switched to a Koodo 5G plan a couple weeks ago and my iPhone 12 is still only showing LTE. I live in downtown New Westminster BC, which is on the 5G map (I can actually see the 5G towers on the building across the street). I’ve updated my firmware to iOS 17.1, restarted the phone multiple times, removed/reinstalled the SIM, select “5G On” instead of “5G Auto”, and still no luck. The only option I haven’t tried is converting to eSIM, but my SIM is fairly recent from 2021. Any other options to try?Thanks

40616
R
1 year ago
E
eggsuckerBeginner
asked in Tips, Tricks & Troubleshooting
Calling and messaging available but not data.

I recently got a prepaid plan for my old US iPhone 7. Texting and calling works, but I can't get my data to work at all. If I turn it on and load an application, it loads for a little before telling me there is no network connectivity.My APN is correct, and I have tried restarting my phone to no avail. What can I do?

1023
Flo Koodo
1 year ago
L
lickitysplitBeginner
asked in Tips, Tricks & Troubleshooting
Blocking voicemail from a number, but not use call screening?

I like the idea of call control blocking a specific number, as im being harrased from someone. So i Blocked their number but they still leave voicemail. But i dont like the idea of everyone else having to enter a number before calling me. All i want is to block a specific number from leaving voicemail, nothing extra. How can i do this?

3193
Dinh
1 year ago
L
LeslyBeginner
asked in Tips, Tricks & Troubleshooting
866-448-8030 legit or scam

I just received a call from this number with an id name "Koodo" but as they hear my voice they cut it. How was that? 

7701
Flo Koodo
1 year ago
E
ErgodicBeginner
asked in Tips, Tricks & Troubleshooting
us roaming addon for prepaid

I am a yearly prepaid customer.  I am traveling to USA.  If I buy data booster for USA, do l need to turn on data roaming when I get to USA to start using?  Will there be any welcome message to indicate I can start roaming?  Can I use data with any of the major providers like AT&T or T-mobile without extra costs?  Will I be charged any hidden roaming pay per use fees?  Will there be additional charges added if I go above limit?   Thank you?!

2172
BobTheElectrician
1 year ago
F
FranellaBeginner
asked in Tips, Tricks & Troubleshooting
Roaming not working Italy

Hi, currently in Italy and have International roaming as add-on. Cannot get roaming to work. Have tried resetting network and all other suggestions in community including removing SIM. Does anyone have any other ideas. I have used roaming successfully in States but very frustrated not having it in Italy on this trip. I'm a beginner at this.Thanks!

1164
G
1 year ago

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