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1121 Topics

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xVince19xConnector
asked in Tips, Tricks & Troubleshooting

New 5G Plan - Samsung S20 Ultra 5G Phone but no 5G Network

Hello,I recently changed my mobile phone plan to the new 5G plan offered from Koodo on my Koodo-bought "Samsung Galaxy S20 Ultra 5G" but it doesn't seem to give me the 5G option/signal network anywhere. That's literally the only reason I switched over the new plan since I had originally bought this 5G phone from Koodo for that specific purpose.I live in a 5G covered area. Tried to restart my phone, reset my Network settings, remove/re-insert my SIM card to no avail. I saw another post about someone with a S20 FE 5G having similar issues where multiple people with that same phone are having this issue too, but no one with my phone model specifically so I decided to see if someone else here has this issue.My partner has a Samsung S21 Ultra and she gets 5G network some times randomly without even being on the Koodo 5G plan (she still has her old 4G plan). She sees the "5G/LTE/WCDMA/GSM" mobile network option on her phone but I do not, I only see "LTE/WCDMA/GSM". Is there something I'm mis

6
X
8 months ago
A
ArashKBeginner
asked in Tips, Tricks & Troubleshooting

Call forwarding once I don't have my phone

I lost my cellphone and waiting for an important phone, how can I do call forwarding remotely? 

1
G
8 months ago
Ian Sanderson
Ian SandersonBeginner
asked in Tips, Tricks & Troubleshooting

Area code for new number

Hi :) Recently moved back to Canada and am in Alberta at the moment but moving to BC in a few weeks. Is it possible to get a SIM card with a BC number while in Alberta? Or do I need to get an Alberta number for the weeks here and then change it when I move? I have my own device. Thanks!!

1
D
8 months ago
khrox
khroxConnector
asked in Tips, Tricks & Troubleshooting

Is my data being throttled

A few days ago my data ceased to be usable. I have over 10gb of data usage left on my account this month. I did a speed test and am receiving 2mbps. I have not changed my phone, my plan or my location. My phone is 2 years old, everything else still works just fine. I have restarted it and taken out and put back in the sim card.

6
khrox
8 months ago
D
DigsBeginner
asked in Tips, Tricks & Troubleshooting

MMS won't send long texts but send pics

Hi folx,I have a new phone and although I can send pictures through text, I cannot send longer texts.Things I've done so far:* Checked that MMS is switched on* Checked that my data is enabled* Checked that my data is working* Tried numerous times to hit resend* Turned power off* Cleared cache of my messaging app* Cleared memory of my messaging app* Cleared cache of all of my apps* Factory reset I've read just about two dozen articles in trying to fix this issue to no avail. Any new ideas would be appreciated.

3
Dinh
8 months ago
M
mmcclafBeginner
asked in Purchases & Returns

Pixel 7 Pro?

2 days ago, the Pixel 7 Pro was listed as a phone option to buy, but now it’s no longer there. What’s up with that?

3
U
8 months ago
K
KeenaBeginner
asked in Tips, Tricks & Troubleshooting

Terrible Data Speeds

This can't be normal! I've been having issues with my phone for a few days and these is my most recent speed test. I've restarted my phone with absolutely no difference. I believe that there is a way to restart the network itself but you know how easy it is to get a hold of anyone at Koodo to help  🙄

4
K
8 months ago
J
JYOTKETUConnector
asked in Purchases & Returns

Online Phone Purchase

Hi there, I am existing Koodo Customer and planning to change my existing phones. I have two connections. My current plan is much better and serving my all needs for communication. I don’t wish to upgrade my plan. When I am going to order new phones for my existing connections, I am forced to change my plan which I don’t wish to change. How I can purchase phones without changing my current plans?  I am loyal customer of Koodo since last more than 8 years. So I think there should be some loyalty rewards and I should be able to buy new phones with my existing plans. I also tried to look for customer service email but unable to find their email. I also tried to call them but due to long waiting time period, I was not able to connect with them. Thank you,

4
G
8 months ago
S
ShteveBeginner
asked in Tips, Tricks & Troubleshooting

Help with messenger?

The basic messenger I've been using for years now won't display images or videos but instead offers a downloadable link, which I can never download. "Tap to download", then I get "Mobile data is turned off. Check your settings." when I tap it.I've never had data, I only use wifi. I'm not very knowledgeable when it comes to all this so a little advice would be appreciated. I'm using a Samsung A03s. Thanks.

4
Allan M
8 months ago
F
FloFloBeginner
asked in Tips, Tricks & Troubleshooting

One account, 2 SIM cards

Hello,In an ideal world, I’d like to use two SIM cards for the same account (1 in a phone, 1 in an LTE router).Question 1: is that an option? For the time being, I’d like to at least be able to try out my LTE router and see if it works as I expect. My phone currently has a nano SIM card and I managed to find a micro SIM card that came at the same time but that I had never used. Question 2: Can I use that micro SIM to try out my router without messing up the SIM that I use on my phone? Will trying out the Micro SIM deactivate my nano SIM somehow or get me to be charged twice?Thanks in advance!  

2
F
8 months ago
J
joetheguyBeginner
asked in Tips, Tricks & Troubleshooting

DNS connectivity issues when using a hotspot

I have a pixel 3xl and have been using it as a hotspot for over a year now.  I have recently moved, and am less than 100 meters from a cell tower.Since moving I am encountering DNS issues when used as a hotspot.  Most of the time the connectivity is great, however I am encountering situations where some urls will be reachable and others not.  This happens for up to 10 minutes at a time.I have changed my DNS settings (from automatic to 8.8.8.8) in windows 11 to determine if that’s the issue, but that hasn’t alleviated the symptoms.  Windows Diagnostics tool states that it’s a DNS issue, and the responses I am getting from failing browser-based requests are along the same lines (for example: ERR_NAME_NOT_RESOLVED).I have tried multiple different computers and am experiencing the same intermittent issue, although I haven’t noticed this issue on the phone itself… any help identifying the issue would be much appreciated!

2
J
8 months ago
V
VulkuhnusBeginner
asked in Tips, Tricks & Troubleshooting

Is it possible to opt back in to text offers?

A number of years ago, I opted out of text message promos, and seeing some of the deals people are getting, my family included, I would like to opt back in. I already signed up for emails, but seeing things like people getting extra gigs has got me wanting the text offers as well. Is this possible?

2
V
8 months ago
N
N-E-NBeginner
asked in Purchases & Returns

Can I purchaase device care on a phone purchased elsewhere?

I bought a phone unlocked on Amazon, can I purchase Device Care through Koodo?

2
Darius Koodo
8 months ago
T
Timsan66Beginner
asked in Purchases & Returns

Speed comparison

I have a iphone 11 ( not 5G compatible) with a plan where i chose speed boost as a perk(ie. 4G speed with speed boost). Will the speed be better with this plan versus changing to a 5G plan ( no speed boost option)where I only can get the compatible 4G speed( due to my phone)? I think it is better to stay with current plan but wanted to make sure I understood the speed options.

1
G
8 months ago
A
AitreonOrganizer
asked in Tips, Tricks & Troubleshooting

Slow Data Connection although speed is more than decent

So it’s been a couple of days now trying out Koodo after porting from Rogers. Talk and text is working great, but I’m finding data is a little sluggish and not as snappy as before. For example images on Instagram load one by one, FaceTime/YouTube buffers, and webpages take longer to populate.What’s odd is after doing some speed tests, I was getting around 150 mbps down which should be more than enough. I also went to different locations to test the network and even with full bars, data would still feel slow. I already tried resetting my phone’s network settings and toggling from 5G to LTE, but not much of a difference…I’m currently using an iPhone 14 Pro and Koodo e-SIM.Assistance on this would be greatly appreciated!

3
Dinh
8 months ago
3
39_20Beginner
asked in Tips, Tricks & Troubleshooting

prompting no US roaming plan when in ON

i am physically in Ontario, but somehow I have been getting prompted no US roaming for my plan when trying to make phone call.Can’t receive calls either. not sure what is the issue. any ideas? thanks in advance. 

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3
8 months ago
V
VorrraceOrganizer
asked in Tips, Tricks & Troubleshooting

LTE speed very slow

Hey there,I just moved to koodo.I tried a speed test because the mobile Internet seemed to rush. I barely got 4mb in download... my brother next to me is with koodo for years. He did a speed test on his 4G, he got 125 mb in download... I put my SIM card in his phone, we did a speed test, 4-5mb again.Conclusion : the issue is not my phone, it's my plan! Now I read on reddit a huge amount of feedback from people complaining of the same thing. So I'm here to get some help because I've been promised 4G speed so I want 4G speed lol.  Is it slow because I just moved to koodo and need to wait a bit for setup to be completed and all this or is there anything else? Earlier this evening, when trying to connect on data, it said "connected, no internet". I already tried to reset many mobile settings like network type, APNs, etc. I restarted the phone and all. Now, when connecting on Mobile data, it says "4G" instead of "no internet" but the speed is still terrifyingly low. Thanks to anyone who wil

6
V
8 months ago
U
uaresamBeginner
asked in Tips, Tricks & Troubleshooting

my number only showing “Canada”, without any city and province

When i call someone, the location display only shows “Canada”. But other phone numbers are showing eg. Toronto, Ontariomay i know how to enable showing city and province? Is there any tweaks on iphone?my area code is 437 to supplement.

1
Sophia
8 months ago
P
PliiickBeginner
asked in Purchases & Returns

Expedited Shipping

Hello I just purchased a certified pre owned phone on a new line on my account for my daughter. She wants to walk school by herself or with her friends but I told her she needed a phone before she was able to. I just want to know if I can pay extra or if there was a way to get expedited shipping ?

2
Allan M
8 months ago
Westword
WestwordBeginner
posted in Tips, Tricks & Troubleshooting

Only getting 3G

We live in the middle of Advanced 4G LTE zone but are getting only 3G service.  About to switch providers if this isn’t resolved. 

1
S
8 months ago
E
Eric.CanadaBeginner
asked in Tips, Tricks & Troubleshooting

Koodo service not working with Yeastar TG100 VoIP GSM/3G Gateway

Hi, I am trying to get my new VoIP GSM/3G Gateway to work with my Koodo sim card without success.I have tried with other sim cards from Fizz and Rogers and they work perfect, but not with Koodo.My device, TG100 works on the frequenciesGSM Frequency 850/900/1800/1900 MHzWCDMA Frequency 850/1900 MHz, 850/2100 MHz, 900/2100 MHzhttps://www.yeastar.com/voip-gsm-gateway/#specifications-acrIs it a compatibility problem with Koodo frequencies?! I am not sure.thanks

3
Dinh
8 months ago
M
MHOrganizer
asked in Tips, Tricks & Troubleshooting

Volte activation required

Hi! I need a rep to add volte to the newest line on my account please. Thanks! 

3
Flo Koodo
8 months ago
D
DigsBeginner
asked in Tips, Tricks & Troubleshooting

Phone not connecting to other carriers while traveling in-country

Hi Koodo Kommunity,I recently went backwoods camping with a friend and wasn’t able to connect with any kind of service (which is understandable).  However, my friend had reception and she is with Rogers.  Shouldn’t my phone have been able to connect with her coverage if mine is unavailable?  My data was set to active as was my phone’s roaming option.  I also manually attempted to connect to Rogers.  I just assumed that if I’m not able to connect with my service that I would be able to hop onto another provider’s.  Or is this not the case?Thanks,Clayton 

1
srlawren
8 months ago
KS0818
KS0818Beginner
posted in Tips, Tricks & Troubleshooting

ex spouse ordered phone on line in account in my name

My ex spouse needed to get a new phone, but his phone is in an account under my name. He contacted Koodo, didn’t have access to my drivers license and couldn’t remember my birthday. Because he didn’t have the needed info, he ordered a phone on line (from Koodo).  When I contacted Koodo about this they told me to shut the account down. He was abusive with violent tendencies, and I was fearful that he would retaliate if I shut the account down.  He hasn’t paid an outstanding balance which is reflected on my credit rating. I contacted Koodo and asked them if they could write off those charges because I had contacted them about him fraudulently obtaining a new phone under my name. I was told because he had paid some bills they could not do that. This left me with the impression that Koodo will allow someone access to a new phone (who is not the account holder) as long as the bill is paid. Once the bill is not paid that’s when they seem to care. 

1
Dinh
8 months ago
Adam Redfern
Adam RedfernBeginner
asked in Purchases & Returns

Do new lines appear once new sims arrive?

Hey everyone,I have a koodo sim myself and wanted to set my two up on plans too, adding their lines to my account, so I ordered them each a new sim plan via self serve. It only let me order one at a time and each time made me click ‘add a line’ to go through to checkout, so seemed to make sense.My question is really a double-check have I done everything right? And when will their lines/plans appear on my self serve page? It shows no trace of the two new orders I’ve placed and doesn’t show 2 more lines anywhere - only my own monthly plan.Thanks!

3
Adam Redfern
8 months ago

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