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Koodo Community

Installing Koodo internet.  Won’t go online. 


power goes solid green

DS goes solid green

US goes solid green

Online flashes a while then goes out and both DS and US flash in synch

??

I currently have Rogers Internet and disconnected that modem to connect Koodo. What do I need to do ?

 

thanks

 

Hi @Dadam 

When did you choose the activation date for your Koodo internet subscription?

 


Hi

Jan 8th was activation date. However just tried to set up yesterday. 


Thank you! 

We see that there was a call attempt from our customer support a few days ago regarding the confirmation of some information on the account.

We recommend scheduling a call back with the virtual assist  so a representative can look into it further.