Koodo Community
Question

koodo Internet , wont go online

  • 21 January 2024
  • 3 replies
  • 117 views

Installing Koodo internet.  Won’t go online. 


power goes solid green

DS goes solid green

US goes solid green

Online flashes a while then goes out and both DS and US flash in synch

??

I currently have Rogers Internet and disconnected that modem to connect Koodo. What do I need to do ?

 

thanks

 


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3 replies

Userlevel 7
Badge +4

Hi @Dadam 

When did you choose the activation date for your Koodo internet subscription?

 

Hi

Jan 8th was activation date. However just tried to set up yesterday. 

Userlevel 7
Badge +4

Thank you! 

We see that there was a call attempt from our customer support a few days ago regarding the confirmation of some information on the account.

We recommend scheduling a call back with the virtual assist  so a representative can look into it further.