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905 Topics
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905 Topics

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Eric P.Rockstar

asked in Other

How do you change your email for Koodo Community?

I changed my Koodo account email a couple years ago but my Koodo Community email remains the same and I have been unable to find a way to change it.

1 year ago

JSBaeBeginner

asked in Other

Ambs91Beginner

asked in Other

Authorize this number?

I’m new to Koodo. I want to sign up for a plan and buy a new phone here, but transfer my phone number from my current SIM card to the new one when it arrives. I’ve found instructions for how to do this, however I’m not sure how to handle on the Checkout page where it asks permission to “authorize this number” (the new SIM card number which I won’t be keeping) to make changes on my account. Do I just have to phone someone or buy in-store to get around this? Thanks for any insights.

1 year ago

dingo44Connector

asked in Other

can't connect to network in Cuba

I am currently in Cuba. On the first day my phone registered fine on the local network and I had full roaming capabilities. The last 2 days my phone won't register. Turning off "select automatically" in network operators shows 1 network (36801) but registration fails. Any ideas?

1 year ago

Debra Innes-RasmussenBeginner

asked in Other

how to keep my public mobile phone number if i bought a koodo sim card with a phone number attached

I have a Public Mobile SIM and phone number. i want to keep this phone number -- but switch to KoodoI’ve already gone to the store to purchase a Koodo sim card (I have it here at home with me). I see that it has a phone number assigned to it already that isn’t my Public Mobile phone number that I want to keep. SO - i have a Koodo SIM with phone number i don’t want. And a Public Mobile SIM with a phone number I do want. How can I get my Koodo SIM phone number corrected?Thank you so much.

1 year ago

NaxBeginner

asked in Other

+1 866-448-8030 legit or scam?

I just received a call right now from this number with an id name "koodo loyalty" but as they hear my voice they cut it. How was that!? This is already a RED FLAG! I am about to block the number!!!

1 year ago

Lizzie Bee BeeBeginner

asked in Other

New iPhone

I have a new iPhone 13 (mini) purchased from Apple. I’d like to transfer my number to this phone, do I need to take it in to Koodo. I am presently using an iPhone 8 unlocked and use Koodo as my cell provider.

1 year ago

ShoesBeginner

asked in Other

New customer assigned a new mobile # rather than porting a new number

I am a new customer and awaiting the delivery of my SIM card. The email updates I have received in advance of setting up my services includes the assignment of a new mobile number despite I requested the porting over of my current mobile number. Do I need to worry about this now or do I simply wait until I receive the SIM card for my current number to be ported over?

1 year ago

ChaliangBeginner

asked in Other

SPAM email by text message (phonenumber)@msg.koodomobile.com

Since a month or 2, I keep receiving almost 3-4 times a week a spam email by message text.But the address use to contact me is: (myphonenumber)@msg.koodomobile.com, and those fraud guy keep having different email to send me this: “Votre plan NetfIix associer au (myPhoneNumber) a été bloqué en raison d'un erreur de paiement. Veuillez confirmé vos données personelle.https://is.gd/coc1s8y8v”(do not click on it!)With a link that I never click on. I am so tired of receiving this, I keep reporting it to 7726 and even Netflix, but it never stops!example of those fraud email: 24kushad@reeds.surrey.sch.uk. or ti@hidromasbrasil.comAnd I put on my Iphone the option to filter to block call and unknown senders text, but because it is send by email, my phone do not recognize it and filter it. I keep blocking the email adresse, but they use different one each time.I would be so thankful to anyone who could help me and without changing my phone number.(sorry for my not so good english)

1 year ago

jsbcBeginner

asked in Other

Getting SMS abroad

What is the cheapest plan i can get that gives me access to sms when I am both in Canada and abroad? Can i get sms abroad when my account is on seasonal hold? Thank you!

1 year ago

Jay55Beginner

asked in Other

Easy Roam - can't connect in Mexico

I have gone through self serve and added easy roam & easy roam international. I cannot get connected to any mobile networks. I have tried both automatic and manual.

1 year ago

Mezz420Beginner

posted in Other

MULTIPLE IMPORTANT SOLUTIONS OR ANSWERS NEEDED

Look into simplify and secure a way, to not only see usage at any given time without having to ask someone or not rely on tracking that have technical issues, And also looking for direct information on having the ability to switch the SIM card to a decent without any extra cost or having to create a new account, or any nonsense due to I'm not fully knowing what companies or plans were available, and not knowing that I would actually need the option of an Esim as well as a physical due to underestimating the amount of data I actually use (⁠^⁠～⁠^⁠;⁠)⁠ゞ To simplify the info down and give you the questions I need to ask because I was not able to find the information myself.1. Can I get my physical SIM card change to an Esim with no issue and no extra cost?2. Is there a way to be able to access the self serve options for only a specific plan/phone? Is there a way to be added as the second user who's able to modify or have access to changing plan or extras? (For example you had a family mem

1 year ago

SeanzillaBeginner

asked in Other

winter sale, current customer with no tab

I saw the deal for 40gb for $50. I currently have no tab and need a new phone. If I get a new phone can I then change to that plan?

1 year ago

KirstyOrtmannsConnector

asked in Other

Fraud!

HELP! My phone was stolen and hacked and I just got back into my Gmail account luckily and found emails from Koodo congratulating me, etc. This absolutely was NOT my doing, I feel like I'm going in circles trying to get everything back to normal! What do I do!!!

1 year ago

barbarajBeginner

asked in Other

Koodo's city drop-down doesn't include my town

I want to change my address on my prepaid Koodo account. The ‘city’ dropdown list does not include my town. When I type it in, the changes won’t save. So I added a nearby town that is on the dropdown list. But it’s not gonna align with my billing info. I think I need someone to hardcode the name of my town into my profile address. I’m concerned that this bug will trigger a problem next time I add funds to pay for monthly charge etc. I can’t get through to any human for help resolving this Koodo-side problem. So I’m trying this forum. Thanks for any assistance and/or for help reaching effective human tech service.

1 year ago

MissKOrganizer

posted in Other

fraudulent

I received this txt and knew right away from the email address it was fraud. Please keep on the look out people

1 year ago

PapamusquaBeginner

asked in Other

France - code RIO

My wife wants to get a temporary SIM card in France. They want to know her "code RIO". What is that?

1 year ago

Anant1492Beginner

asked in Other

not receiving messages from CIBC bank for verfication

Hi I recently ported to koodo and observed since than that I am not receiving any verification or bank messages. can anyone help out.

1 year ago

strawberrycloroxConnector

asked in Other

can't receive calls from one specific number/phone

I swapped in my new sim card yesterday and now find that I can’t be called by one specific friend. When they call me, they hear the dial tone but I don’t get any indication of a call coming in. We’re both able to call other people and receive calls from others. We haven’t blocked each other. We’re still able to text each other. What’s up with this.We shared an account with Fido so we called them and they were also very confused.

1 year ago

Seb QuiOrganizer

asked in Other

1 app not working while on data

1 app, Stingray music not to name it, is not working anymore while I'm on data only. It works fine on wifi. I searched the internet, reinstalled the app, reset network settings, checked permissions etc. Tried pretty much everything I could find on google.Funny enough, when i reached my max data usage last month i was using the app and it hasn't worked since (koodo had auto disabled my data until the end of the month) Dont think that's possible but wondering if Koodo somehow could have blocked the app from using my data. Just can't find a way to get the app to work on data anymore.Any idea?Many thanks

1 year ago

lbeatyBeginner

asked in Other

Going back to previous phone

Is there a charge to go back to my previous phone as I like it so much better. I do not get all of my messages all the time even though notifications are on.I do plan to keep my phone as a back up. My tab is paid off at end of December.

1 year ago

GHEBeginner

asked in Other

Upgraded BF promo plan with new Tab+ phone

I upgraded the BF Promo plan 50GB for $45 and received my new Tab+ phone on Thursday. I have set up the phone this afternoon with the new SIM card and transferred all data and apps from the old cell to the new one. However, I am unable to make or receive calls. A message always comes out stating “Not registered on network”.

1 year ago

DonnaqCoach

asked in Other

qr reader

I have a Samsung Galaxy A20 and it has no qr code reader, is there away I can download one to my homepage of my phone

1 year ago

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