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All discussions about other Koodo-related topics.

  • 993 Topics
  • 3,816 Replies
992 Topics
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e8644eBeginner
asked in Other
I'm not ready to cancel.

Hi I wanted to cancel my account in May. But it was cancelled now by a rep. So I cannot use my phone call now. How can I restart my plan for a month? thank you.

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Sophia
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Fran51Beginner
posted in Other
Lost my phone, tried to have it blacklisted before I purchase a new phone

Lost my phone, tried to have it blacklisted before I purchase a new phone with a new number. Digital Assist says I need to speak to a rep. I schedule for 9:30pm EDT. I get a reminder text that a call is coming. It’s now an hour past the time they were supposed to call and NOTHING, and no way to contact THEM. Do they want to lose my business?

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MSSBeginner
asked in Other
K2TUSA Plan?

Hi,I received an email promoting a Canada-US plan, promo code KT2USA, from this phone number:1-833-896-0545. Want to verify this is from Koodo/Telus before I give any info to change plans, etc. over the phone… Thanks in advance,Steve

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Customer1234Beginner
posted in Other
scam calls & emails after placing order through koodo website

After I placed an order through the koodo mobile website I started to receive scam calls and text messages that bypassed the push a button feature to continue call thing. They say they are UPS and I need to pay them. They have my full name and address. They are calling me and texting me. This is a serious problem as koodo is not protecting my information.

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Bruce TownerBeginner
asked in Other
Koodo Sim Card not working in new phone

I have a Motorola G7 and am a Koodo customer. I recently purchased Motorola G Pure while in the United States through the dealer Boast Mobile. I put the Sim card from the G7 into the Motorola G Pure and it shows Network locked. The display shows the unlocked padlock. I cannot use the phone or text messaging. Message says cellular network not available for voice calls.

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msmeggiemoonBeginner
asked in Other
New SIM worked briefly then stopped

Hey folks, My old SIM stopped working randomly. It was pretty old so I figured it had just lived its life. I got a new one to replace it, activated it and switched them. It worked for about 10 minutes and then suddenly stopped. I can’t phone Koodo to ask because, well, no SIM card. 😉 I have two questions: Is there such thing as email support for Koodo? And, does anyone have any idea what might have happened here? Has anyone experienced this? (In case it matters, the phone is a Pixel 6) Thanks! megan

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ClutchConnector
asked in Other
2 phones. Public Mobile on one, Koodo on other. Sharing accountsMy

My Public Mobile phone shares the record of my calls and FaceTime of my Koodo phone. I had the SIM card in my Koodo phone removed for 7 weeks while on vacation and replaced with a SIM card from the destination. The Public Mobile phone displays the activity, phone and FaceTime of the other phone during the 7 week period when Koodo was not being used. They have 2 different account logins. Also, during the 7 weeks, the PublicMobile phone was left on as our home phone. It registered data and phone calls and no one was in the house and data usage, at 12:16 every night. Is there a phone number that I can use to call Koodo or should I call Telus? Why and how is the PM phone getting usage information from the Koodo phone?

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Dinh
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darenjanesBeginner
asked in Other
Koodo/Telus Spam Filters are blocking a legitimate txt message from an email address.

I called tech support and didn’t get anywhere. Who can put me in touch with the Spam Filter gods at Telus/Koodo? Any help appreciated. Thanks, Daren

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unknown254Beginner
asked in Other
Text Messages

I just switched over to Koodo and had my number ported over. However, I cannot receive any texts and if I send texts, the other person doesn’t receive it. I have restarted my phone too. How can I fix this? I have an iPhone. TIA!

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sunandcloudsBeginner
posted in Other
Can't update any part of my profile because in the address section my city doesn't exist in the drop-down menu.

Why doesn't Koodo just allow us to type in our city instead of choosing from an incomplete menu? I live in a major city and it's not even listed. On a quick review I see many cities and towns missing from my province alone, so it’s an issue for hundreds of thousands of people. What should be quick and simple (log-in, enter new info, save, log-out) turns into a drawn out process of having to call a rep. There are many other posts in the community regarding simple address issues; why does Koodo make more problems and work for it's customers and themselves when it could be a simple fix?

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NaYeBeginner
asked in Other
Is there a way to call the rep directly? I'm having issue receiving calls

I just transferred my number to Koodo and I’m having trouble receiving phone calls. I think I can still call and I believe my number appears on it? So I don’t know why this is happening. (Also I think I’m having issue sending/receiving SMS) Going through Koodo Assist is useless since it’s just a bot and keeps trying to schedule a callback, when I’m not in a position to receive any calls.

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Dan JConnector
asked in Other
Wireless home phone still available?

Every time I log into my Koodo account and click “Shop” to get to “wireless home phone” it says not available. Is it available or not?

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Wayne HarmsConnector
asked in Other
wi fi calling after update

I activated the lates update Android security patch Feb 1 and now my wifi calling will not activate. I get a security number and validation from my account but it will not complete service. I have a Samsung s10 and it was working fine before the update. Has something in the update stopped wif i calling

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j2025Beginner
asked in Other
the service agreement sent to me has a phone number on it that is not mine

I’m a new Koodo customer. I signed up online and will be bringing my own phone and phone number. I am just waiting to receive my SIM card so I can set myself up with Koodo and port my phone number over. My question is that the service agreement sent to me has a phone number on it that is not mine. Is this a Koodo screw up or do they assign a temporary phone number for some reason until I port mine over? If it’s a temp number, it seems strange that they couldn’t put my actual number on the service agreement since that’s the number I will be using! I’m worried that I won’t be able to p set up my phone on Koodo properly. Can anyone hopefully set my mind at ease? Thank you!

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danyismynameBeginner
asked in Other
Is koodoservice@mail.koodomobile.com legit?

I received an email from koodoservice@mail.koodomobile.com it says my son’s number is roaming on a USA network. I know exactly where he is and he is not even close to the states. is that a scam? And if so, what the hell?

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DeedleBeginner
asked in Other
my service is scheduled to move to a new Koodo account

I have been getting text messages since last June saying Koodo was making changes and my service was going to be impacted. I should mention I was with PC Mobile first but then Koodo took over, so I thought this had something to do with that. Got a text message even saying to visit a koodo shop if I needed assistance in making the necessary changes. So I thought this was all legit, so I created a new koodo account. However, when I log-in I cannot access anything. Got a bill the other day, it was way higher, so I’m freaking out, but then I get another bill and this amount looks correct. Has this happened to anyone else?

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Linda Wall
Linda WallOrganizer
asked in Other
Server Turndown affecting my Credit Rating

With the ‘new and improved’ ‘turndown’ created through Koodo - it created a ‘new account’ (which really ISN’T - just a new account #), I took a 31 point hit on my credit rating and don’t have any way of contacting Koodo to rectify this… (Went from ‘Excellent’ credit to ‘very good’ - I’ve worked damn hard to create an Excellent credit score after going bankrupt several year ago!!!) I think I will dispute it through TransUnion… although they aren’t very user friendly either...

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Linda Wall
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Travis.patry.bBeginner
asked in Other
where can i download the PDF of my call log, for the last 4 years.

So, im in the process of taking Ottawa to court. i need phone records for the last 4 years. where can i download the PDF of my call log, for the last 4 years.

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Seelid Clawsen
Seelid ClawsenBeginner
asked in Other
Not receiving short code messages

I changed cel phone service suppliers about a week ago. So far things has been just fine but I am unable to receive any short code messages. Every time I have to log in to say a website like CRA its set up to text me a pin but it never comes through. I’ve had to ask them to phone me with it. This is less than ideal. I never had this issue with my other provider. Any suggestions?

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Bijoy Naick
Bijoy NaickConnector
asked in Other
issues porting landline over to Koodo

Trying to port my landline from another provider to Koodo (mobile). The other provider claims they never received the request and there doesn’t seem to be a timely way to speak to Koodo. Request a callback and it’s 24h out.. how can I get better support?

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Hélène Bouchard
Hélène BouchardBeginner
asked in Other
langue messagerie

Bonjour, je voudrais changer la langue sur ma messagerie. Lorsque j’ouvre ma messagerie tout est en anglais et je n’y comprend rien. je voudrais l’avoir en français. Merci de m’aider

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Crichter88Beginner
asked in Other
can’t make or recieve calls

My data works fine and I have good service. But everytime I go to make a phone call it is just silent. No rings go through, nothing or call failed. I can't get in contact with Koodo because I can't call and there's no way to chat online with someone. I’ve turned on and off the phone, I reset everything, I took out the sim, I left it off for an hour. Calls ring but won’t connect. This is iPhone please help

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Tracy Lea
Tracy LeaBeginner
asked in Other
Retrieving Deleted Voicemail Messages

I tried to access my voicemail messages last night (9 of them) on my cell phone only to find that all 9 vm msgs had been deleted. I did not do this. Is there any way to retrieve these vm msgs?? Thank you.

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Tracy Lea
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bradleybramptonBeginner
asked in Other
Koodo complaint

I need Koodo’s help to provide me with a phone number for an incoming call that was a private number. I tried calling Koodo customer service and technical support and they could not help me. The person threatened me and I need the phone to contact the local police. Please call me so we can discuss this serious situation further.

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Dinh
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vnoseworthyBeginner
asked in Other
Unusual Data Usage

My monthly allotment of data was used in a matter of days. There are some unusual high periods of data usage. While there have been months that I use all data, it’s never within a couple of days. Could this be some sort of glitch?

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