Koodo Community
Community
Solved

sending long sms

  • 27 April 2023
  • 16 replies
  • 354 views
N

Hello. I can't send long sms messages,  but I can receive them. 

Short ones send out without issue but after a certain length they just sit and sit and won't send. Is there a network issue? I've tried restarting my phone and checking for updates

icon

Best answer by Nathan 27 April 2023, 22:21

View original
This topic has been closed for comments

16 replies

N

I've also tried a sim pull

N

And network settings reset 

Mayumi
Userlevel 7
Badge +4

Is your data on?

When long sms become mms, you need your data turned on to send and receive.

Here is a link that discuss about sms and MMS.

 

R
Userlevel 7
Badge +4

Have you tried sending a picture message? Does the picture message send? 

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
N

Hello! Data is on and picture will send. Short message sends too. Anything long just sits on sending 

R
Userlevel 7
Badge +4

Have you tried seeing if some setting on your messaging app is blocking the sending of longer messages? The fact MMS (picture) sends but not long texts is weird.  

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
N

No settings like that that I can see. Tried from a different sms app same issue

R
Userlevel 7
Badge +4

OK then, try clearing your messaging app's cache and data. To do this on an Android phone, go to Settings > Apps > Your messaging app > Storage > Clear Cache and Clear Data. On an iPhone, go to Settings > General > iPhone Storage > Your messaging app > Offload App.

Additonally try your SIM card in another phone to see if it’s a phone related issue. 

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
N

Tried everything. Got ahold of tech support who told me that the max output is approx 360 characters that will be split into multiple messages. 

 

The weird part is that I've sent longer texts than that before without issue as recently as two days ago and it just suddenly stopped working but I was basically told to just accept the limitations...

R
Userlevel 7
Badge +4

I find it pretty weird too as I’m clearly sending texts longer then 360 characters...

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
N

Is there a koodo rep here that can help go deeper?

R
Userlevel 7
Badge +4

I could flag one so he can take a look at it. I’ll do it as we speak.

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
N

Fixed it!!

R
Userlevel 7
Badge +4

How did you manage to fix it? 

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
N

I contacted Samsung and they fixed it somehow. Not sure what they did but it seems like it was a phone issue afterall. I'm my defense the other phone I tried was also a Samsung lol

R
Userlevel 7
Badge +4

So you changed phones and that’s what caused the issue? These details are important for us to better help you out :) 

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
Terms & Conditions
Koodo Community