Everytime I try making a call it says my phone is not active on my service. My balanced is paid in full so I'm not sure why it isn't working. I scheduled a call back but most likely won't receive the call. How do I get in contact with a rep as everything is automated now and no help!
Question
my service is not working.
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Try restarting your phone. That can typically solve most issues, before we get too deep into things.
If that doesnt work, Are our on a prepaid plan or postpaid plan?
Was the service working before or did you just sign up / get your sim in the mail?
+4Hi there
Please restart your device and everything should be functional.
Let us know if you’re still having issues.
+4If it's still not working, you will need to schedule a callback to get help from a tech. You can use this link: www.koodo.com/chat
Edit: Since your line is not working due to a suspension, even if your account has been reactivated, you can try dialing #227
Since you will need a working phone number to receive a callback, I would suggest downloading the Fongo Mobile app. You will get a free local Canadian phone number and the app works over Wi-Fi (or mobile data). The app is available for Android and iOS devices. Koodo Assist should work with any phone number in Canada allowing you to schedule a callback.
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