Everytime I try making a call it says my phone is not active on my service. My balanced is paid in full so I'm not sure why it isn't working. I scheduled a call back but most likely won't receive the call. How do I get in contact with a rep as everything is automated now and no help!
This topic has been closed for comments
Try restarting your phone. That can typically solve most issues, before we get too deep into things.
If that doesnt work, Are our on a prepaid plan or postpaid plan?
Was the service working before or did you just sign up / get your sim in the mail?
I am on monthly. And it just stopped this morning been with koodo for years
Userlevel 7
+4
Hi there
Please restart your device and everything should be functional.
Let us know if you’re still having issues.
Userlevel 7
+4
If it's still not working, you will need to schedule a callback to get help from a tech. You can use this link: www.koodo.com/chat
Edit: Since your line is not working due to a suspension, even if your account has been reactivated, you can try dialing #227
Since you will need a working phone number to receive a callback, I would suggest downloading the Fongo Mobile app. You will get a free local Canadian phone number and the app works over Wi-Fi (or mobile data). The app is available for Android and iOS devices. Koodo Assist should work with any phone number in Canada allowing you to schedule a callback.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.