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So, my roommates and my friends all have great signal at home (Cell service signal) but i do not, and i don’t understand. The Kiosk near my house is useless and they have no idea how to troubleshoot, so i am turning here. 

 

My roommates are with Bell, they get 5/5 signal, my friends are with Telus (5/5), Rogers (5/5), Videotron (5/5), Fido (5/5) but me, with koodo… 0/5, absolutely no signal works at my house, but the moment i go outside at the street corner, it works. I am in the middle of Gatineau, Quebec, There is 5g towers just 2 streets away from me, i can almost feel the radiation keeping my coffee hot. Why the flock would i not be able to receive calls… Its a Koodo Phone too (Samsung, galaxy s20 FE) too… 

So people with Telus have no issues in the same house ? That's weird because Koodo is owned by Telus and uses the same network. Can you try swapping Sim cards with someone else to see if the problem follows

Koodo doesn't operate on 5G network though. Only 4G (lte) and 3G. If Telus had 5G signal, it doesn't mean your phone could do the same.

I recommend you check network mode and see if the phone was forced to 5G or something similar. A network reset might also help.

Also. as the phone is wifi calling compatible, I recommend you use it when you are at home.https://www.koodomobile.com/en/help/wifi-calling

Koodo doesn't operate on 5G network though. Only 4G (lte) and 3G. If Telus had 5G signal, it doesn't mean your phone could do the same.

I recommend you check network mode and see if the phone was forced to 5G or something similar. A network reset might also help.

Also. as the phone is wifi calling compatible, I recommend you use it when you are at home.https://www.koodomobile.com/en/help/wifi-calling

i did swap simcard at the koodoo kiosk. sams issue. 

What happens when you borrow another phone (preferably from one of your friends with 5 bars) and use your SIM in that?

So, my roommates and my friends all have great signal at home (Cell service signal) but i do not, and i don’t understand. The Kiosk near my house is useless and they have no idea how to troubleshoot, so i am turning here. 

 

My roommates are with Bell, they get 5/5 signal, my friends are with Telus (5/5), Rogers (5/5), Videotron (5/5), Fido (5/5) but me, with koodo… 0/5, absolutely no signal works at my house, but the moment i go outside at the street corner, it works. I am in the middle of Gatineau, Quebec, There is 5g towers just 2 streets away from me, i can almost feel the radiation keeping my coffee hot. Why the flock would i not be able to receive calls… Its a Koodo Phone too (Samsung, galaxy s20 FE) too… 

It is possible that your phone is having some connectivity issues. Have you tried removing your case to see if it helps getting you a better signal? What about enabling VoLTE and wifi calling on your device? 

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