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Yesterday I received a call from Koodo saying that my phone will not be compatible in the coming months and that I need to replace my current phone with a new one. My phone is a 4G LTE One Plus 7 Pro modelIs Koodo migrating to 5G only? Kindly advise! 

Hi, considering purchasing Koodo home internet.  I have rogers already. I want a second internet connection in my house. Can I keep rogers active in parallel with Koodo or will Koodo require use of the same internet cable from outside the house?  What modem is being used? Can it be set to bridge mode?  Who is the provider of the infrastructure Koodo is using?  How do we get support if the service goes down? 

Does anyone know what transport medium the new Koodo Internet Service is carried on in Ontario?  Is it a re-sale of Cable/ADSL from a wholesale provider like Rogers/Bell, or is it using the Koodo/Telus wireless network?  Something else?Thanks! 

I have an iPhone 11. And yesterday my phone went into SOS mode and it won’t connect to the net work. I cannot phone anybody and I cannot receive phone calls either. I have googled this problem and spent lots of time trying everything I can find. Still nothing working. I have tried to message Koodo on the Facebook page and no response back. How do I get help? 

Bought an Apple Refurbished iPhone 12 Pro and upgraded my plan to a 5g speed 60 gig plan . Question I am asking is I have the original sim card in my iPhone 8 and it does work on 4g obviously so I am reading it will work for 5G as well. Do i need a new sim card for the new iPhone or don't worry about it everything will work fine. 

I live in a small valley where cell coverage is one bar at best. Wifi calling is my only option for reliable phone service while at home. Surrounding areas all have adequate coverage and this cellular desert problem applies to only about 11 houses. While wifi calling serves well under normal circumstances, during a power outage there is NO service. Is there a solution to this?.I’ve been told that a modem connected to a UPS will not solve this problem during an outage. I am seeking reliable solutions, as not having connectivity in a power outage is unsafe and problematic.

I’m currently living close from the Baie-James. Is it true that my service is going to be shut down after 3months because only Bell is allowed to use those towers for long term. People told me that companies affiliated to Videotron need to changed companies since we cant use our service after 3 months. 

Got email saying it was shipped Sep 13. Today’s Sep 28 yet it still hasn’t arrived. What can I do?

I am interested in this phone, however I am unable to desipher the information on compatibility.Is there anywhere I can find this information? Everything looks like it will work, but I’d like to be sure, priorto purchasing it,

I seem to be getting all calls and text/imessages from individual people. But in group imessage, I only get about 80% of the messages. Therefore, I get confused when I only get messages 1,2,5,6 etc in a thread. Would appreciate any help!  thank you

we don't use a credit card, how can we pass the credit check then? 

I have been a Telus/Koodo customer for a very long time.  I live in the downtown area of Edmonton and the coverage here is atrocious, and it has been forever.  As we are so close to downtown, I keep expecting Telus service will improve but so far nothing.  It is ridiculous that service is so bad here.

I’ve gotten a text today saying“You’ve used 100% of your 1mb data. To help manage costs, your data has been paused until the end of your bill cycle at 11:59pm on 2023-9-21” I have a flip phone, I can’t use links, I don’t use data. What is going on?Is there any way I can speak to a Koodo rep?

Hello, I am hoping to reactive my phone number from seasonal hold.Can one of the reps help me with this? Thank you.

Can I activate a second sim card to use in a stand alone gps tracker

When we i receive calls my networks doesn’t work. I’ve been trying for 2 months now to have this fixed. I’m all out of ideas on what to do with this Waco as network, probably going to end up switching providers. No one is able to assist me with this. 

I need to transfer my Koodo number to my new bell account. Per Bell I need Koodo to unlock my Koodo number for this to be complete, however I canceled my koodo account yesterday and change SIM’s yesterday, so my old number is basically deactivated and Koodo new calling service makes it impossible to talk to a rep. Can I please schedule a call back to my Temporary Bell number?

Bonjour,  je vous écris pour avoir une solution pour mon Cellulaire qui est verrouillé avec la Compagnie Koodo.Merci!

I transferred my cell phone number from Telus to Koodoo on a Samsung. You can call the correct # on my Samsung and you can text me at that number. BUT, when I text back it is the original # that came with the service, not the transferred number. This is causing great confusion, because people can not phone me at that number, nor do they know who texts them back.Help!I’d prefer to talk to someone online or know when I can call someone as I get terrible cell phone reception in my house or in a lot of places in my yard. Thanks, Jennifer 

I bought 4 lines with the plan “$39 20GB UL Can Min SFD (4G Speed) Price per month: $39.00”and one of the sims I recived in the mail doesn’t actually work it is “8912230000552111643” is it possible to have a random number assigned to this sim or do I need to go into a store to get the line that should already be active to actually work?

I have 8gb in my phone settings it says I've only used 4.3 gb and it sends me a text that I used it all? I paid my phone bill now it should reset right? I need my data for my roadtrip and navigation. 

I’m wanting to purchase an iPhone 15 but I am wondering if I should wait until black Friday. I know there's lots of different deals on Black Friday but I’m wondering if anyone thinks there will be any deals on the iPhone 15 Plus, or if I should buy it before then. 

Hello Koodo group. According to Apple I have to turn off these alerts from my service provider. Can one of you fine folks please give me direction on this? Thank you edit...Iphone 14

This offer from koodo “$39.00per month 20 GB 4G speed” is significantly better and cheaper then the offers I was able to get from telus while part of the enterprise partner program. I didn’t have koodo account so I just provided the same information 4 times to open up 4 lines immediately.Is it possible to avoid getting 4 credit checks? 

I was supposed to receive a SIM card in the mail but never did so had to purchase another one in store. When I’m trying to setup my account, the new SIM number isn’t attached to my account but I can’t change it as I can’t receive the verification code via text as my phone’s in SOS mode. And the email verification codes aren’t coming through either.