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Port Elgin SOSS

  • September 7, 2023
  • 7 replies
  • 201 views

What is going on.  This is the 3rd time in just over a week my phone is on SOS mode.  The 4th time in a month.  This is unacceptable.  And before anyone tells me to call Koodo Customer Service.  MY PHONE IS ON SOS.

Best answer by B.Johnston.136

Turns out Koodo Customer service’s attitude is too bad, we don’t care, live with it.

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7 replies

Sophia
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  • Mobile Master
  • 12515 replies
  • September 7, 2023

What location? Oh Port Elgin. What plan? What phone? I don't think I have seen other people from that area with your issue, so perhaps it's something else?


Everyone is down in Port Elgin and Southampton. My phone is an iPhone, it is not my phone only. My phone, my wife’s phone, anyone at work who is unfortunate enough to have Koodo 


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  • Mobile Master
  • 29056 replies
  • September 7, 2023

I dont see any active outages.  Your best bet would be to report the outage here

https://www.telus.com/en/on/outages


I have reported it each time we have had an outage.  NEVER have they updated the local outages.  This is ridiculous.  Seriously thinking of taking my business elsewhere.  I have been with Koodo for over 10 years, but the customer service from them has become atrocious 

 


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  • Mobile Master
  • 13563 replies
  • September 7, 2023

Does anyone else with Koodo or Telus in the area have the same problem?


Yes, It is resolved now.  However, it was down for 6 hours only this time, the last 2 times it was off for over 20 hours each time.  It was exclusive to this area, if you headed out of the area, your phone would work.


  • Author
  • Rockstar
  • 4 replies
  • Answer
  • September 8, 2023

Turns out Koodo Customer service’s attitude is too bad, we don’t care, live with it.