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Question

Porting phone number

  • August 31, 2023
  • 1 reply
  • 129 views

I tried to transfer my phone number from my rogers account but I never received a text authorization text to respond YES to. I got a text a few hours later asking to reinitiate the request but still no text. The number I wanted to transfer to is now listed on my koodo account even though it says the transfer process was cancelled.  I can still call with my old rogers sim card. I don’t know what to do now?

 

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1 reply

Flo Koodo
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  • Official Rep
  • 5964 replies
  • August 31, 2023

Hi @stacy8 

The transfer will indeed need to be reiniaited, as it was canceled in the meantime.

I have sent you a PM to further assist, please check it out when you get the chance.