Managing your Services

I want to cuminicate

Hi, I got 2 phone numbers under the same account. I want to split them into 2 different accounts. Wow can I do it?

I can’t get access to my data usage, have been trying for a couple of days and the assistant is saying they have no records of my phone number, email or account number. How can this be when they take money from my account every month?

Hi..I just noticed that Freedom mobile is offering a Canada/USA for 50 dollars a month with 40 GB of data included...would love to see koodo adopt this as well as 12 dollars a day to roam  just isn't competitive anymore… Thanks D

Since Koodo runs on Telus’ 5G network… Are Koodo customers able to access the n78 (3500 MHz) frequency band or is it restricted to Telus subscribers only. I don’t really care about the speed, but more about reliability at crowded places and events.

nevere received it from koodo was sent to a different postal code

There is nothing in my account after login. This is the account I have been using for more than 2 years. What’s going on?  When I click my profile, it never gets there:  I suspect that it could be related to the Telus identity service change or it could be they fired too many people so no one really did any quality check before roll out this kind of change.     

I received my replacement credit card and it won’t accept it when I go to manage credit card payment! The card is good and working on other sites! WHY is there no Live Chat option with Koodo?  I’m about ready to switch carrier!

Hi, I would like to know why when I try to call a number that is not registered in my phone, I’m am told that I can’t make the call because the number is not registered in my contacts?I have the 15cad prepaid plan including:100 minutes of Canada-wide Calling Unlimited International Text and Picture Messaging² Unlimited incoming calls Voicemail³ and call Display Call waiting, Call forwarding, Conference calling³thanks for answering me.

Koodo,Why did my monthly bill suddenly increase by $10 without notice.I have not changed plans recently and the last change I made was in response to a Koodo Text Message that increased my data WITHOUT ANY INCREASE in my monthly bill. It was a Koodo Special Offer to existing customers and I reviewed the plan terms before switching and there was NO reference to an increase in the future,If Koodo is now suggesting there was fine print some where then Koodo is trying to pull a fast one and if that’s the case then put my data back to the level I had before Koodo’s “Special Offer” and return my monthly charge to $50 per line. 

How does the tab work, I get the fact that you have a monthly fee for 24 months, but what is the difference between “Tab Basic”, “Tab Mid” and “Tab Plus”?Also, which one would I be able to select if I select the $39/mo plan.

I have two plans, but no longer need the old one and it’s a worse deal, what’s the process to transfer the number from one plan to another and then remove the old account? Both are with Kodoo under my account.

The easy roam charges (mistake) were removed from my bill but the taxes were not. This topic has been covered in another post by me (with account history screenshot) but apparently no one can identify my account. I’m hoping this new post can rectify that.If not I’ll have to go through the schedule a callback option which I find tedious.

I had my phone on seasonal hold for a few months, and now when I try to change my rate plan to reinstate my phone service on SelfServe, the only options available are over $60 and have 20+ GB of data, and it won’t let me choose a different plan without upgrading my phone (which I don’t want to do).Is there a way to get around this and get something similar to my old plan (under $40 for 3 GB of data) and avoid upgrading my phone? 

I used prepaid, I switched banks and added my new card and koodo turned on automatic top up, I'm with bell now but because of the automatic top up it still renewed and my bank can't do anything because the account was still open, but koodo won't let me delete my account it deletes after 90 days of innactivity so now my money is gone

At https://www.koodomobile.com/en/help/easy-roam it says: “To access pay-per-use rates outside the U.S., you'll need to add the International Voice Roaming and International Data Roaming add-ons to your account if you want your phone to work abroad. If you're using Easy Roam while travelling abroad, you don't need to do this.”BUT, as I manage my add-ons the description of the International Data Roaming add-on says: “Your Koodo phone needs this free feature to use data when roaming outside of Canada and the United States. Make sure it's on your account before you leave, even if you've added Easy Roam.”Which one is correct?

This happened yesterday morning. I thought it was a temp. Outage but it persists.I can't even get a call from these shitbags to figure out the problem.

When i press voicemail on the phone screen the device says “Cannot Connect to Voicemail.  Call your service provider for assistance.”Could someone please reset my voicemail please. Thank you

Hi,I am a former Koodo customer who used Koodo for about a couple years before switching to Rogers. I asked the retail store to see if I have any leftover balance to pay and I was told there is no balance. I made a switch to Rogers with the same phone number I used from Koodo, and I have since been using the services from Rogers.Recently, I found out my credit score was affected drastically in the past couple months, so I did my own investigation through TransUnion just to find out that Koodo sent a $12 charge to the collections.I would like to know more details about $12 fee since I did not receive any email regarding the charge and I would like to ask Koodo to request removal of this fee.Thanks,Eun Ho 

I need to speak to a representative. Can someone please call me, we are getting billed for an account that is no longer active. 604-966-6726

Are there any other carriers (prepaid or monthly) with cheap US data roaming?I switched to Koodo prepaid as it offers a $20 (or was it $25) US data package.  That is plenty for me for most trips, much better than the $15 or so per day for other carriers, eg Koodo or Virgin monthly.However they have not been able to get my account to work, so I have to shop for some other plan instead. 

I paid my bill on Aug 20 through my bank app because every time I try to add my credit card info into my self serve account there’s an error, so paying through my bank app was my best option.I know the payments made through the bank take 3-5 days to be processed.My question is… Will Koodo accept my payment made before the due date? Will my credit score be affected?I’m really worried about it and don’t know what to do. The chatbot doesn’t look like it will help me figure that out.Here is what shows on my bank app.Here is the email I got on Aug 20 after payment. 

In these forums there are HUNDREDS of the same types of complaints and confusion about Easy Roam. People unknowingly trigger it and then pay $14 or $16 for a single text or for unknowingly roaming onto US data.  why can’t there be a pop-up notification that asks you: sending this text/dialing this number etc will trigger your $16 Easy Roam. Do you accept? yes/noThe current model is nothing more than a cash grab that only pisses off your existing customers. Please be better, Koodo. 

I have a monthly, postpaid account with Koodo. My daughter has a prepaid account also with Koodo. How can I switch it over to add her phone as another line on my account without losing her phone number? 

I canceled my account on July 7, 2023 and I have a credit balance. What should I do to get Koodo to return that credit balance to me?