Managing your Services

Hi,I keep getting $10/text roaming text sent charges the last few months and it’s making my plan really expensive. I did not send any texts while traveling because I have roaming off. I also checked my texts and there was nothing sent. if a rep can help me out with this, it would be great. Thank you

Hi. When I recently reviewed my previous bills, I found out that some of my add-ons have been automatically changed. For example, in the previous bill I have 2 add-ons called $12/Day US Easy Roam and $15/Day Easy Roam INTL, which has become Easy Roam US -- PayPerUse Access On and Easy Roam INTL -- PayPerUse Access On respectively. I wonder if they are the same add-ons just with different names or they are actually different. Thank you.

Hi, it’s the first time I try to get customer service with Koodo, and I believe we need to post in the community to get an answer? The chat service is a bot and no person interacted with me, so here goes.I was charged for EasyRoam for 3 days while in the US, yet the cellular icon was closed on my phone (as it usually is since I only have 250 Mb of data per month), and it was in airplane mode. Absolutely nothing was triggered (no SMS, no calls). On the bill, there is no indication that anything was done during those 3 days with the cell, other than the 3 days of EasyRoam added to the 15$/mo bill. It’s excessive to say the least.How do I get a CR rep to remove these charges?Thanks for any help!Simon.

Travelling to France and Italy for two weeks.Want best add in plan.

This plan advertised for bring your own phone customers which I am, yet it is unavailable on my self serve section where I’ve changed plans a million times. False advertising or just a glitch? How can I fix it 

I am the main account holder for our family of four. Today, I received a text message offering an 18gb add-on for $3.00/month. As instructed, I replied yes and it added to my line. How do I add it to other lines on my account? No other lines received the text, and i don't see the option in self-serve. My teenagers could really use it :)

So right now I got the 250 MB of data as a complimentary offer, now they have the summer 2G for 12 months, if I accept this, will I lose my 250 MB once the 12 months?I know this won't stack, but I guess i am asking is I am get my 250 MB back once the time is up?

A couple of weeks ago, Koodo called me with a loyalty upgrade offer. I accepted, since the offer was to get 20g of Dara for the same price as I was getting 10g for, and we were going on vaycay, and I thought it might be useful. Ever since that upgrade, Mt phone drops wifi signal, even in my home where all other devices are at full reception. HELP!!!

I was with Koodo briefly, years ago. I don't remember my koodo phone number or account number.  I got a credit report and realized I somehow have $6 owing to Koodo that went to a collections agency and has tanked my credit score.  I need to figure out how to pay Koodo that $6, but when I can't find any of my old account details, I don't know how to go about it.  Where should I start? 

I’m new to Koodo. I made a request to bring my phone number from my old provider to Koodo. It (my old phone number) seems to be working on my phone with Koodo, but I did not receive a text from Koodo confirming the process has been completed. It has now been over 4 hours. Is it normal that I did not receive a text confirming the process of bringing my old number was completed? Thanks! 

If someone calls and leaves a voicemail while I am travelling, will that incur charges? I don’t mean checking my voicemail - I understand that does incur a charge - but just someone leaving a message on my voicemail.

I have not been late on a bill before if I am three days late on a bill will they cut my service it is due Tuesday I will be paying Friday thanks in advance 

hi, my name is jamila siddika and i want to move my payment date back by tomorrow if possible for insufficient funds in my bank account thanks.

Even when my setting for Cellular Use is on (network Selection says “Koodo”), I don’t get internet connection. WIFI connection is working, but I cannot use internet with Koodo data when I don’t have access to WIFI. This problem has started happening after I came back from another country. When I was outside of Canada, I used another SIM. 

I'm trying to access my call activity details from May 15 to June 14. When I click on that billing period from the drop down menu, I get a message stating there is no activity to report, which is false. I am able to access all my call details for the more recent billing periods. Any suggestions? 

Bonjour J'ai acheté une sim hier et je l'ai activé sans problème. J'ai choisi un réapprovisionnement prépayé qui inclut appels et sms internationaux mais je rencontre des problèmes avec l'envoi de sms.Je reçois les sms sans problème, je reçois les appels aussi et je peux également effectuer des appels vers l'international. Le seul problème est que je ne parviens pas à envoyer de sms. Je n'ai aucune notification me disant que le sms n'est pas parti. Au contraire, qand j'envoie un sms, je vois le petit truc sous le message qui me dit que le sms est bien parti et reçu du destinataire, alors que le destinataire n'a jamais reçu les sms. Quand je me connecte à mon compte, dans mon historique d'utilisation, tous les sms que j'ai essayé d'envoyer apparaissent dans la liste de consommation. J'ai déjà réinitialisé les paramètres réseau, j'ai également éteint et rallumé mon téléphone à plusieurs reprises.Avez-vous une solution pour moi?

Any bundle deals with mobility, Stream+ & Internet package via Altimatel?

Koodo has been the ultimate worst! At this point all I want to do is cancel services, which they are naturally making incredibly hard as well…I visited a Koodo office once in the last few days and the customer rep tried gaslighting me into taking a phone with them because she was convinced that it was my phone that's bad and not their services. Thankfully, I said no because 15 minutes after I walked out of their office my phone started magically working again! (Why do I suspect it wasn't my phone?) Either way, the issue is back and I see no hope in going back to the customer (or should I 'sales') reps. Someone please advise on how to cancel services ASAP! 

Is 20GB for $39/mo. only available to new member? I tried to change it by myself, But it wasn't on the list.  

Looking if my account eligible for any promotions

I would like to dispute my Easy Roam charge for July 15, 2023. I did head down to Point Roberts although I did make sure I was not taking any calls and turned my data off. Quite upset about this charge as I will be using Easy Roam in a few days for about 4 days and this additional charge for it looks like 1 minute on July 15, 2023 seems like a huge waste. Is there any way I can dispute this? 

Hello everyone I have a samsung galaxy s8 I bought a long time ago my current rate plan is : $55 - 75 GB data tab medium $9/mo. for my pixel 7 128GB that I got on a black friday promo offer in Nov 2022. I don’t like this pixel 7 anymore it doesn’t have things that I could do with samsung. Therefore, I want to return this pixel 7 and get a galaxy s23 instead. What’s the process and how much do I have to pay ? I don’t mind switching to tab plus. What’s the best way to keep cost at a minimum ?Thanks!

I have wifi at work and home but yet I got charged 40$ for data. How do I dispute this?

My account says -$2.38. I'm assuming that is an overpayment ? 

Hello,I have been using koodo for the past three months. My bill is due today and  my account has been  suspended. I have been trying to make payment with my debit card which is what I have always used but now it keeps saying ‘’Something went wrong’’