Managing your Services

So I had the $65 50GB UL Can min SFD (4G Speed) $65.00 plan from Black Friday that came with a 24 month $20 credit, and in my finite wisdom, decided to change to the $65 75GB (5G speed) plan without checking with anyone if my credits would fall off, and now I can’t seem to figure it out where to check on my self service.The Facebook chat doesn’t seem to be responding today either.Would anyone know if my credits will fall off? And if so, any way to have my plan reverted or credits reinstated? 

Two weeks ago, I returned to Canada after being abroad for 4 months. During this time, I used prepaid SIM cards for mobile service on my iPhone 13. After getting home, I put in the original Koodo SIM card, and it half-works. Normal texting and calling work fine.  Even stranger,  the top of my phone interface still reads ‘Koodo - LTE/3G’ with the bar reliably showing weaker/stronger connections depending on my location. Visually, nothing would imply that I wouldn’t be getting service. Yet whenever I switch off Wifi or try to use data outside, nothing connects. Search engines like Google, social media apps, everything: nothing works. I’ve looked through my settings a dozen times and it all seems to be in order. It recognises Koodo as my carrier, I’ve got roaming data turned on, and my APN settings seem to be filled in as suggested (just the APN at sp.koodo.com, user/password fields blank). I even reset my phone’s network settings to no avail. I’m lost on how to remedy the issue, since th

I just upped my gigs and now internet lags and my streaming shows buffer.  UGH!!  Has anyone else gone from the 4gig for 45/mnth to the 40gigs andexperienced really spotty connection when using 5g?  I have my own phone and no tab left (woohoo!!) if that matters at all

I cannot log into self serve. It says: "You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour." I have tried again and again after waiting more than an hour.What next?

I used prepaid chatr, and at the Filipino party in Calgary in Canada there was a Koodo provider and they told me that if I switched with them they would give me 40GB and unlimited international minutes, I just received my bill for more than 300 CAD   

I am going on vacation to my country India want to block my phone from sept 1st to October 31 st until I come back please call me at my phone number *** *** **34 to acknowledge my request  

I can’t log into Koodo?? I could only get here on Community was by logging in through my Facebook account which doesn’t allow me to go into Self Serve.Every time I try to log in I get “You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.”When I try to reset my password I get “This service is unavailable right now. Please refresh the page, or try again in 1 hour by clicking the link in the registration email you received.” But then no email arrives with a link.When I try to forget username / email I get “Your account has been locked. Please try again in an hour.” 

Is there a way for me to purchase Koodo device protection (or whatever it’s called) for a non-koodo device? If so, how.

I’m on a minimalist plan of 3 GB data/month at $35/month. Looking at adding a line and a phone to the account. The plans I can choose include for instance 60 GB/month. Will this be shared data for both phones or each phone or what?

I was charged 117 overage for calling minutes, but I have the unlimited Canada wide-calling on my plan and I have not left the country since I started my plan. Why was I incorrectly charged this amount? I need this to be resolved asap!!!

I was supposed to receive a SIM card in the mail but never did so had to purchase another one in store. When I’m trying to setup my account, the new SIM number isn’t attached to my account but I can’t change it as I can’t receive the verification code via text as my phone’s in SOS mode. And the email verification codes aren’t coming through either. 

I recently cancelled another phone number on my account. Immediately previous to the cancellation I sent a text and it said delivered. Will the person with the cancelled number be able to read that text on their phone as it was delivered prior to shutdown of service, Thanks, just wondering

I want my number changed to one that hasn't yet been assigned to anyone yet. It won't show up in the number Pool. I called it and it's not in service. Example. 204-300-0287 show up but I want 204-300-0300 and it's not showing as an option. How can someone manually give me this number on my Koodo prepaid account.

I was calling an amazon call center the other day and it turns out my call was to Seattle.  I just got my bill today and there was a charge for $37 for this call.  Is there any way to block outgoing calls to other countries, or at least provide a warning ahead of the call?

Hi there. I recently got a message about my phone being available for VoLTE and to turn it on to continue receiving service, but I am unable to find the option to turn it on.I have a Pixel 2 (Not XL) with Android 11, going into Settings > Network and Internet > Mobile Network, I do not see a VoLTE option within as the guide here says for Google phones: https://www.koodomobile.com/en/help/volteHow do I turn on VoLTE on a Pixel 2?

I turned off roaming before crossing the border into the USA - but was charged a roaming fee.  How do I have the charge reversed:

I have 2 lines for my daughters that are studying in Montreal and I returned to Mexico. Now I am unable to pay the bill because my credit cards are international. I understand that I might be able to register my card but I am unable to find where or to schedule a call back since they can't call international phones.I have read of many costumers with similar problems and no one has been able to give a usable answer.Is there a way to talk or chat with a Koodo representative?

Hello, Koodo charged $179.92 under Airtime_V, but I see nothing about airtime through usage details. Can anybody explain why they chargedd it?

When I tried to register my koodo prepaid self-serve account, it took really long to load and I eventually closed the page. Now when I try to register, it always says “cannot process your request at the moment”.Unfortuntely, since Koodo doesn’t offer a support number, and since you can’t schedule a call-back without being registered, I am trapped in an endless loop with the digital assistant and don’t know how to continue.Thanks for any help

I see that I have the option to change my plan to $60 with 5G and 60GB, but it always breaks when I have to select a perk. The perk that I am trying to get is Rollover data with that plan.

What is going on.  This is the 3rd time in just over a week my phone is on SOS mode.  The 4th time in a month.  This is unacceptable.  And before anyone tells me to call Koodo Customer Service.  MY PHONE IS ON SOS.

I was charged from the day i signed up for my service, recommended to activate online to save $60.Aug 28 - applied for new accountSept 3 - received my first invoice from Aug 28 - Aug 31, and for SeptSept 6 - received my Sim and used the self serve to port my number, because i asked someone to call methey texted me to tell me someone would be calling, no one called so i couldn't correct the billing issue and now i cant find a number so i need to use the Forum#kodoo please correct this asap as i have 30 days to cancel and i will not port my huspand line here either, this is a terrible first experience and time consuming for your customers   

I am ‘half registered’ for Koodo. I went to koodo in person to sign up and get a sin card.The issues is now I cant actually sign into the account that was half started. The email link sends me to a page that says “Service unavailable”, to try again in an hour or refresh the page. Either of those does nothing. Im still unable to do it.If I try to registered, it doesnt work because I have an account started.I’ve tried forgotten password and it tells me to follow the link in the initial email which sends me to ‘service unavailable’.  Im kind of in a loop.

So I ran into an issue, my 4 yr old daughter figured out how to accept data charges. Not just 1 or 2 but an accumulation of over $500 /mo the for 2 months. The data notifications were being sent to my wife and daughters phone instead of my phone(account holder)I am the only authorized user. Infact the only notification s I received were ( " your data has been paused,you have reached 500$ in data charges"). After days and weeks of attempting to come to a resolution I get a call from Johnny from Telus on the 5th of July he understands my situation and we come to an agreement wherin a credit for 260$ would be given towards the 350$ pay per use data from June. My billing date is the 11th of every month. Less then a week after speaking with and negotiating a reasonable compromise for both parties I receive the bill for June. I was under the impression that I was negotiating for June but low and behold I was negotiating for the useage charges from May but get by another bill amounting to ove

i had a callback but when i accepted it no one was there for 7 min so I hung upThe chat bot wont help, no matter what i do i cant get a real person I’m calling because I’m having issues with 5G on my S21 FE - 5GI’m in a 5G area, 5G is enabled on my phone as per the update to my phone last month saying 5G is available for use now, and I upgraded my plan to the 5G speed’s option 2 hours ago.but It still only shows LTE+