Managing your Services

Hi, I switched over to Koodo from Rogers last night and I was told that I won’t access the full data (40GB) until the next billing cycle starts and instead the data gets prorated for the remaining days of the current cycle. However my account make it looks like I have 40GB now already.        1. Is this just a glitch in the system?Also,How is it that my account says “3 days left” when it is Aug 11th today? Isn’t today counted? Isn’t it Aug 11, 12, 13, 14 = 4 days left?  Thank you in advance.

I was charged for easy roaming 2 months in a row, so $48 each month,  when I haven’t left the country since June. Can someone refund me please? Thanks

I’ve tried updating my billing address using self serve but it doesn’t seem to be saving. I can find the new address with Canada Post but saving it doesn’t seem to update my billing address. Any way to fix this without calling?

Although I didn’t leave my hometown in southern Ontario, I received a message from Koodo yesterday that said “Welcome to USA!” and indicated that Easy Roam had been activated. How do I go about getting a refund?

I am leaving the country for several months and would like to reduce my plan to bare minimum , just to keep the number and receive text messages. This option is not available on Self Serve. Please advise.

I’m a Koodo prepaid customer. Ever since I signed up, Koodo’s automatic text messages to me are sent in French, and only in French. My voicemail also defaults to French, and I have to manually change it back to English sometimes if it gets reset.The Koodo website is in English, and emails from Koodo are in English. I can’t find any setting where French is specified, or any help article about the default language for text messages. I suspect something might be wrong on Koodo’s side, but I don’t know how to check. Has anyone experienced this, or does anyone know how to fix it?

Hello!!!, I have a prepaid line that I want to cancel I couldn’t cancel it  because my ex roomie signed up  for the line because at time I was new in the country didn’t have any credit either debit  I lost totally contact with my ex roomie and I really need to cancel any suggestions what options I have ? I already had a call with the Koodo assistant but he could cancel because the line wasn’t in my name thank you… 🙏🏾

I add one adds on last month and cancelled it earlier this month. When I got the bill I have to pay month for the adds on this month fully. Would part of the money be returned next month?

ive lost my phone not too long ago, and i am about to buy a phone off my friend and i have a sim card ready but when i try to change the sim card number, it would tell me to either get a verification code from email or phone number, i picked email because i cant really get the code through phone number since i lost my phone, so i picked the send to email and ive been waiting for an hour now still no email, what should i do

Greetings, I have a question regarding easy roam that the website is not completely clear on. If I have a plan that gives unlimited calls within Canada, unlimited texting, and I have added Easy Roam prior to leaving. When I arrive in the USA will I be able to call friends on their American phone numbers or will I be charged long distance? Does this also extend to text messages?

 HI, I canceled my koodo account on June 14 this year, but I still have -$44.85 on my account。And I’ve read on bill that redit balance will be automatically mailed to you within 4-6 weeks . But I haven't received any checks yet.Can a Koodo/Telus rep please look into this and complete the refund? Thanks.

I was overcharged for minutes in Canada when I have unlimited cdn minutes on my plan? Why do i have to play almost $150 CAD this month!? That’s insane. 

I want to cancel my koodo account. How do I do that  

Hey! I got a text saying I was charged roaming fees when I retuned to Canada from the US. But I should have easy Roam activated for the US. Please confirm, I want to ensure I was not incorrectly charged for the day I used my phone! 

I have gotten 3 sms/mms file voicemail from unknown numbers from Ontario.Is this a scam or a virus/malware?

I was a pre-paid client in Koodo. Recently I transferred my number to Fizz, however, my Koodo account was canceled completely. I still have some money topped up in my Koodo account.If anyone knows, how can I get my money back? I’ve reached out to Fizz, they suggested me to contact Koodo. What is the service number of Koodo? Thanks!

Hi, I have a big problem now with my account.I was on a trip in other country and thought to lose my sim card so reported it.I found the sim card in a few days so tried to reactivate it, however, my account is suspended and suddenly I got email that my account is cancelled.I’ve called to agents, store and sent email to fraudfax@koodo.com but i can’t figure it out.Agents and store told me to send email and wait, I sent twice and have been waiting for 2 weeks and no reply.I must keep my number.Anybody knows how to figure this out? My number seems to be held so I can’t to transfer to other carrier. 

I went to Portugal with my family in July and my daughter was charged for easy roam but she never had her roaming on or used her data at all and I would like to know why 

I am trying to email koodo  about my bill and the emails are not going through 

I have paid 247.22 CAD through RBC bank e transfer(RBC account number xxxxxxx to Koodo mobile xxxxxxxx on. Aug 7 ),but the it doesn’t show up in self serve account.

I was charged for easyroam on July 4.  I never left Canada but must have picked up a US tower across Lake Huron.  Can someone please flag to a koodo rep for a refund?  🙏

Today, i got my bill around 85$. But my plan was for only 39$. Why should i pay 85$ approx instead of 39$ plan. When i purchased the sim from the store, they told me that i have to pay only 39$ for my plan and other charges was laid off.

on Friday evening I received a message I had 33348 mb (33.3) GB. Yet only 6.6GB was rolled over. Why was the 33.3 GB not rolled over?

May I change the billing cycle into month end?

This morning I was outside of any cell service area and my phone was powered down. At the same time my mother had missed a call from my phone number. I checked my call history on self serve and there was no call placed at that time. How is this possible?Has this happened to anyone else?Is there reason to be concerned? What should I do about it? Thanks for you input in advance.