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The data usage and calculation error

  • August 13, 2023
  • 3 replies
  • 218 views
A

 

Two days ago I get this offer for $39 25gb data and switch to this plan asap(from a 3gb plan). And I receive shockfree message within a day and i see my usage shows i only have 2.5gb instead of 25gb. I schedule a call back with an agent however he said everything is correct it is just a display error from gb to mb?

Because i need data so i instantly add an 3gb afd-pack, it shows i have 5.5gb now. Is there a bug for this new propotion plan???

need help and what to know what happened! thank you guys!

Best answer by Allan M

You’re billing cycle is the 14 - 13.

If you changed 2 days ago that would be the 10th so you had 4 days left in your billing cycle so you’d get 4 days worth of the 25GB to use, then on the 13th when it resets you’ll get the full 25GB.

This topic has been closed for replies.

3 replies

Allan M
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  • Allan M
  • Mobile Master
  • Answer
  • August 13, 2023

You’re billing cycle is the 14 - 13.

If you changed 2 days ago that would be the 10th so you had 4 days left in your billing cycle so you’d get 4 days worth of the 25GB to use, then on the 13th when it resets you’ll get the full 25GB.

Flo Koodo
A
A
  • armennds
  • Author
  • Beginner
  • August 13, 2023

You’re billing cycle is the 14 - 13.

If you changed 2 days ago that would be the 10th so you had 4 days left in your billing cycle so you’d get 4 days worth of the 25GB to use, then on the 13th when it resets you’ll get the full 25GB.

oh, so does it mean they will only charge 4 days of $39 as well?

Allan M
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  • Allan M
  • Mobile Master
  • August 13, 2023

Yes!

 

You’ll get reimbursed for the 4 days you didn’t use of your previous plan and then charged for the 4 days of the new plan.

Flo Koodo
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