Managing your Services

I just joined Koodo and want to add 2 additional lines, one for each of my children. Do I enter the child’s name for Billing/Shipping info and mine for credit card? Or do I put my name and update for ‘call display name’ later?I want their names to be the ones on call display for their own phone numbers.

Hi There,Could you please let me know the way to check the monthly credit expiry date on my line. Thanks,Gautam

i will be traveling to the US, i’d like to be able to use google maps and search options while away.  i’ve tried to log into self serve but on my first attempt it said i was locked out due to invalid id or password error. i know i can text easy roam  and add it that way but i’d like to make sure i have enough data. How much data would google maps use while using gps and search?thanks

I am new to mobile phones and now have a Can-US Plan $60 @100GBI make cellular phone calls and send texts pictures etc., by cellular within in Canada Does texting by itself within Canada require data?Does sending video/pictures within Canada require data?Is the process the same in the US re cellular phone calls and texting video and pictures?Does the US require data roaming be on for phone calls and texting etc., within the US and to Canada?Thanks

Wondering if the new koodo internet is provided by their network the same way my phone gets it or if it is the more common wire to a modem. I need internet that is non invasive to the property i rent, the landlord here won't allow anything done to the house and there is already 2 separate people getting internet from fibre optic modems

I have a place in the city and on an island. Can I access Stream + from both locations?

I recently switched to the $50 CAN-US plan.  Can the 50GB of data can be used while in the US, or does the plan only have CAN-US calling and messaging?  Also, if I am able to use the data while in the US, do I need to manually deactivate Easy Roam, or can I just continue using my phone as-is without the $14/day charge?  

Got a new SIM card today as included for a family plan, and part of the instructions we're to change back to normal number by going to “Koodo.com/changenumber” but everytime I click on it it brings me to some overview page which  has no option for changing number, and I also tried going to the “mobile services tab” then change my number through there as well but it keeps redirecting me to the same irrelevant page. I've tried this on two devices and also a device on whole different network and it still doesn't work. This is what I keep loading into.  

every time I click “change” or “manage” I receive a message over a black screen that says “Application error: a client-side exception has occurred (see the browser console for more information).” 

I’ve seen a number of posts regarding new plans saying “ 100 GB of CAN-US Shock-Free™ data ...”. It looks like the wording on the new available plans have changed to say:“ 100 GB of Shock-Free™ data roaming at 5G speeds and unlimited calling & texting within U.S. and Canada.“and that there are no plans anymore that say specifically say “CAN-US” for data. Does the above plan with the new wording still include free data usage in both CAN and USA?Here is a screenshot of the plan:  

How to switch from Koodo prepaid to Koodo postpaid? Is it true that I need to order a new SIM card again and transfer my number?This is the most terrible service I have ever encountered. I arrived in Alberta and didn't have a credit card to buy postpaid  sim card. The store advised me to take a prepaid SIM card, but they themselves activated it 3 days earlier than I needed.  And over time, switch to postpayment. Now I saw a good price for postpaid, prepared for Black Friday. And lo and behold! There is no magic transition button. Do I need to order a SIM card again, wait a week for it, then transfer the number, fill out some forms again? Are you kidding me?Are we flying into space or are we just changing our tariff plan? And your telephone consultants, who don’t even know how to do this: I was advised to add postpaid to my cart and just pay. And this way I can do everything right away. But no, I can only switch from prepayment to prepayment. How can your employees not know this? There

Hi there, with this plan: 100 GB of CAN-US Shock-Free™ data at 5G speedEasy roam is listed as perk of the plan: Easy Roam is a great feature that allows you to keep using your phone when you’re travelling abroad. It doesn’t cost anything to add Easy Roam to your plan, and you’ll only be charged for the days you use it ($14 per day U.S. and $16 Internationally). For more info, check out our Easy Roam help page.Which is really confusing... Questions:Does it mean that I can use my data in the US without roaming? Do I pay $14/day to use my data in US? Do I need to turn my data off? How does this work? 

Changed over to $60 - 100GB plan. It’s  states on my email :USA talk, text & dataPrice per month: $0.00Does that mean there is no roaming fees for data or phone use while Im in the USA?No more $14/day fee?

When i log into my self serve and go to browse for a possible phone upgrade i get this message on my screen. Wait a sec...It looks like you can't add a line or upgrade your phone online. Dial #227 from your phone, or 1-855-325-6636 toll-free for details. When i go to add something to my cart it also says items you are trying to add to your cart are not compatible with items in your cart when the cart is already empty.

So I’m a bit confused- does this mean I don’t need visual voicemail anymore and can stop paying for it?

Koodo has the new 60$  Canada-USA package.On the included features, it indicates “Unlimited Canada-US messaging”, which means that international SMS/MMS is not included (other than canada-US).One of the perks available is listed to be “Unlimited international SMS (from Canada).Can someone clarify whether this “perk” includes sending international  SMS/MMS while in the USA? Otherwise it doesn’t make sense.

How to retrieve last 6 months text messages without using your device? Does Koodo also keep text history in case we need it?

Which countries doesUnlimited international messaging (text & picture)*  cover? I know it’s not offered anymore.  I want to know this BEFORE i agree to replace it!

Does anyone have this plan? If so, can you  explain it, please? Does it mean that I can use the data in the us without roaming?  

Why I was charged $3.05 a minute long distance call to Poland, when the call was not connected. I attempted to call twice about 3 minutes each time, but hanged up both times since there was no answer on the other side. In total I was charged over $18 just for attempting to call, without any connection.

Hi, If I add a TAB on the existing plan, what will happen to my exisitng monthly credit on the exisitng plan? and also I was expecting to find an expiry date for the  monthly credits applied on my bill. However, online and also on the bill PDF it shows as "Mthly credit" with no date anywhere.thanks and have a great day!

Hi, I had incorrect roaming charges in August. Can you please credit my bill? Thanks.

I have a 10GB plan with koodo, and somehow it sends me a message saying my data is paused, because I've used 100% of it. So I check to see how much has been used, and it says 7.28GB. That doesn't make any sense to me when I pay for 10GB. Help please. Is this a glitch, or something? 

Is there a way to stop all 3rd party application purchases on our phones?

To cancel “Device Protection Plan” call 1 844 225 6333. Koodo does not have anything to do with it. It is insurance plan with mobile shop. Just want to share this info .