I saw you did, but can you retry to reset network settings of the phone? when you use the app netmonitor did you see the app show any 5G network?

I just retried resetting my network settings but I still get LTE+. On netmonitor I only see lte cell towers but there should be 5G towers around.

My second line which I also switched to 5G and my daughter is using (with iPhone 13) also only shows LTE. She's in an area that definitely has 5G service.

If possible, can you share a snapshot of your current plan here? Hide/delete all personal information before posting please.

If both phones are using 5G and your Netsearch didn’t find any 5G network in the area, your current location might be in a 5G black zone. 5G bands are just a part of Koodo network, if your phone didn’t connect to 5G, it will use other bands in the area.

If you want to confirm again, I recommend you bring both phone to a Koodo kiosk in a 5G cellular region and ask a rep to check.

Thanks Dinh.

Just to give an update, I requested for a callback from Tech support and they just had to reset something on their end. Then after restarting my phone I can now connect to 5G!